Tchoue Cay Holidays

Excellent property, good food, friendly staff.

Friendly staff, good food, clean room, quiet and nice view.

The owner is very caring. The place is super clean.

The rooms were clean and there were spectacular views from the rooms, restaurant area and pool (which was accompanied by a reasonably equipped gym area), but that was as good as it got. The quality of service from the staff seemed non existent, a shame considering the enthusiasm and passion displayed at all our other hotel stays in Vietnam. For example, we was charged normal prices when happy hour was on, food was served cold to the pool area, and one of our shower heads in the room didn't work for our entire stay. Small things I know, but not what you expect for a high end hotel. The Ecolodge was also about a 15 minute drive from SaPa main town. Either download an app or hail down a local taxi as the hotel charge double what it should cost. Overall we left a little disappointed.

The hotel staff was very friendly & helpful. The location was good, but I wish we had stayed closer to the town center as it was ~15 mins walk from the hotel to the town center. The rooms we had all had a musty smell & very humid, we tried to air out the rooms but the window does not have a screen & we were afriad of mosquitoes so we couldn't leave the windows open. However, our biggest negative with the hotel was one of the rooms we had, had cockroaches. They were small & were crawling on the dresser. We killed 2 of them & thought that was the end of it, but later we saw more. I wouldn't be surprised if there's more on the property as cockroaches are attracted to moist areas. So we moved rooms.The other rooms did not have cockroaches, but still had that musty odor. This was with all the rooms we had. We didn’t bother to let the hotel staff know about the cockroaches as the other rooms were fine. We kept the other room and used only the restroom. Aside from the cockroaches in the 1 room, our stay here was ok. Their free breakfast offered a variety of foods and fruits. Our massages were done by the kitchen staff & front desk personnel. This was different from all the hotel & spa we stayed at, but then again you have to consider Sapa is a poor mountain town so the staffs are the jack of all trades here. We were just glad nobody got diarrhea during our stay here. So hopefully our run in with the cockroaches was an isolated event.