Suwakyo Promenade Holidays

Very quiet, nice service.

Staff was very polite and accommodating.

It was a little bit of an exploration finding the hotel using Google map. The small gym was cleaned and air-conditioned on the 2nd floor. The laundry and dryer were a little pricy compared to other hotel chain but that could be because of the area. The front desk service were excellent! The rooms were cleaned and simple for a maximum of 2 per room. The areas of improvements are as followed: 1. Welcome coins for refreshments should not only be per occupants but also per night of stay. 2. It would have been nice that the coupons/ discounts we also applicable for breakfast and not just cafe time or dinner. 3. French cuisine dinner were more eye stimulating and tailored for adults than teens or family. 4. Allow restaurant meals to be serviced to rooms. 5. Accurate billing from the restaurant - the error was caught upon check-out.

It was average. The garden is beautiful and the common areas are pristine, but the room itself was old with peeling paint, especially in the bathroom. It is so pretty far from central areas of Tokyo. Definitely not a hotel I would classify as 4 star.

The hotel and staff made our stay easy, efficient, and comfortable.