Sung Sot Cave

The oriental suites provided an exceptional experience in old town Hanoi. The suite with balcony was very spacious and was a great place to take a break from the crowded old town streets. We arrived just before typhoon Yagi and after cancelling some plans decided to wait out the storm in Hanoi. All the staff was friendly and went above and beyond to keep our stay comfortable despite the stress of the incomming storm .

Extremely friendly and helpful staff. The property is wonderfully located and is within walking distance of everything in the Old Town. Highly recommend it.

The property was absolutely delightful. Fantastic room with separate sitting area and hot tub. The staff were all keen to help and very attentive, and we really loved their interactions with us. They could not have been more willing to provide a great sevice. However staff did not seem to have been trained to a standard warranting a 5 star rating and there appeared to be no hospitality-experienced managerial staff to direct / oversee. As a result, service was slow, multiple people tried to take orders at breakfast, orders were wrong and this reduced our satisfaction with the property. There was a beautiful store in the hotel, but on at least two occasions during our stay a group of people were using it exclusively to play cards and were smoking there. This is totally unacceptable as the products / shop smelled of smoke afterwards (and I'm a smoker ... and it annoyed me). I would recommend the hotel employs some senior staff with a proven track record of working in 5 star hotels to up its game a lot.