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"The staff was wonderful "

"Welcoming staff, easy to communicate with them in english. Relaxing ambiance in the lobby. Room is great, clean and comfy bed. The area is connected to lotte mall, it is a plus factor for tourist like us who loves shopping. Variety of food cuisine to choose from, branded and designers products are all available in lotte mall. Easy check in and out. Money exchange is also availble thru machine in the lobby. Overall we enjoy our stay and will definitely comeback again if given the chance."

"Like the laundry in the room"

"I was very impressed with the property and the hotel as a whole! Our flight got delayed and we missed a day and the hotel was kind enough to hold onto our reservation even though it was clearly a popular time for tourists. They also checked us in extremely late and treated us with kindness all the way through. The staff was always courteous, kind, and helpful in making us feel comfortable during our stay and also helped me with a broken dryer that I was trying to use, and never once acted like it was something that was annoying or too difficult. To top it all off, this hotel was right in the heart of Seoul and was perfect to go literally anywhere there! We checked off just about everything we were looking to do in the time we were there and it was in large part due to the centrality of the hotel's location. I can't recommend this place enough and I know that if we ever come back to Seoul, we will certainly look to stay here first!"

"I really like this hotel and I have stayed in this hotel many times but this trip seems like the best overall experience. The concierge desk staff was very friendly and helpful assistance me with with help with ordering food and transportation service. Im disabled guests and they were very patient and kind hearted to me and my friend too. I would like to say thank you to one of their staff who helped me throughout my stay. Her name is Rei Yang. She is very sweet and kind hearted. "

"Amazing breakfast! Rooms were wonderful. The staff was very helpful and friendly. Outstanding hotel! I recommend this hotel 100%!!! EXCELLENT! "

"김포공항 이용하고 종로,광화문쪽 방문하기 좋습니다. 5호선 접근성이 좋고 호텔 시설도 서비스도 좋습니다. 출장 시 계속 이용할 예정입니다."

"The front desk was super helpful. English was not a problem for them. When I needed extra blankets, they were delivered to the room in 5 minutes. The cleaning service was friendly and even though we asked for no service while we were staying, they still checked to se if we needed towels and toilet paper. The only minus was that the temperature of the hot tub was luke warm. But Koreans are very energy friendly. At the end of our stay, they arranged a van for us to get to our hotel in Incheon. They also allowed us to check in early and held our luggage while we shopped. We will stay again next time we are in Seoul!"

"Pleasant hotel with charming and helpful staff, great cafe and excellent rooftop restaurant. Breakfasts are mega. Wonderful kingsized bed, strange transparent glassed-in bathroom. Who needs to be seen in the shower or on the toilet?? On a hilly slope for those with walking issues, please note, but relatively near subway, and across the road from airport limousine bus. Many good cafes in area."