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We are so happy with our stay here. Family of 4 (kids 11 and 12). We were lucky to book a larger suite and it felt like home away from home. The property is brand new, and being central to a lot of places we wanted to visit, the location is awesome! We walked to the Pokemon Center DX in Ginza with no issues. The Hatchobori station was close. We used it to travel to TeamLab and Disney Sea. The staff is very polite. I messaged a few questions prior to our stay and they responded very quickly! There is a Family Mart and Rico’s within a few minutes walk, which made it so convenient to grab anything we needed. Thank you to the wonderful staff for making our stay so pleasant!

The Japanese garden alone is enough to stay at the New Otani. The facilities are somewhat dated but still very appropriate for the price.

Overall, I had a great experience with the hotel! Location was within walking distance to multiple train stations and attractions. I enjoyed the quality of the foods that were offered. The cleanliness of the hotel was impeccable. The staff were kind and friendly. My family enjoyed the bowling alley which was a plus for choosing the hotel. The natural hot springs was a pleasurable experience. Bonus was the convenient store located inside the hotel for snacks, water, alcohol, ponchos, etc. However, this hotel is expensive and the dated rooms do not reflect the price. Examples include outdated desks and other furniture, old carpet, small TVs, and mediocre beds. Once they renovate their rooms this would easily be a 5+ star hotel. Also, the restaurants within the hotel were too expensive as well. However, located within walking distance are many restaurants that we enjoyed at a more reasonable cost.