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The Urban

4.0 star property
Hotel with a winery, steps from Angkor Night Market

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Photo gallery for The Urban

Restaurant
Winery
View from room
Exterior
Lobby lounge

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Breakfast available
  • Pool
  • Bar
  • Spa
  • Parking included
  • 24/7 front desk

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Signature Room, 1 Double Bed, Garden View

1 bedroom, minibar, individually decorated, individually furnished

Signature Room, 1 Double Bed, Garden View

8.0 out of 10
Very good
(1 review)

Highlights

Individually furnished
Individually decorated
Air conditioning
Free cots/infant beds
Flat-screen TV
Separate bedroom
Rainfall showerhead
Hairdryer
  • 16 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Economy Room, 1 King Bed

1 bedroom, minibar, individually decorated, individually furnished

Economy Room, 1 King Bed

Highlights

Individually furnished
Individually decorated
Air conditioning
Flat-screen TV
Separate bedroom
Rainfall showerhead
Hairdryer
Free bottled water
  • 13 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Signature Room, 2 Single Beds, Garden View

1 bedroom, minibar, individually decorated, individually furnished

Signature Room, 2 Single Beds, Garden View

8.0 out of 10
Very good
(1 review)

Highlights

Individually furnished
Individually decorated
Air conditioning
Free cots/infant beds
Flat-screen TV
Separate bedroom
Rainfall showerhead
Hairdryer
  • 16 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Deluxe Room, 1 Queen Bed with Sofa bed, Garden View

1 bedroom, minibar, individually decorated, individually furnished

Deluxe Room, 1 Queen Bed with Sofa bed, Garden View

Highlights

Individually furnished
Individually decorated
Air conditioning
Free cots/infant beds
Flat-screen TV
Separate bedroom
Rainfall showerhead
Private bathroom
  • 16 sq m
  • Sleeps 2
  • 1 Queen Bed and 1 Single Sofa Bed

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About the area

Map
Angkor Night Market St, Siem Reap, Siem Reap Province

What's nearby

  • Angkor Night Market - 1 min walk - 0.0 km
  • Old Market Area - 3 min walk - 0.3 km
  • Pub Street - 3 min walk - 0.3 km
  • Siem Reap Royal Residence - 15 min walk - 1.3 km
  • Angkor National Museum - 2 min drive - 1.9 km

Getting around

  • Siem Reap Angkor Intl. Airport (SAI) - 61 min drive

Restaurants

  • ‪Khmer Taste - ‬4 min walk
  • ‪Pasta La Vista - ‬4 min walk
  • ‪Temple Design Restaurant - ‬3 min walk
  • ‪The Draft - ‬4 min walk
  • ‪Wat Beast - ‬3 min walk

About this property

The Urban

Upscale hotel near Angkor Night Market
Pub Street is located near The Urban , which provides an attached winery, a poolside bar and a free food/drink shopping service. Indulge in a hot stone massage, a body scrub and reflexology at the on-site spa. Free in-room WiFi is available to all guests, along with a terrace and a coffee shop/cafe.
Other perks at this hotel include:
  • An outdoor pool with sunloungers and pool umbrellas
  • Free self-parking
  • Cooked-to-order breakfast (surcharge), airport pick-up service (surcharge) and express check-out
  • Tour/ticket information, wedding services and a front desk safe
  • Guest reviews give top marks for the helpful staff
Room features
All 52 individually furnished rooms offer thoughtful touches such as laptop-friendly workspaces and air conditioning, in addition to amenities such as free WiFi and minibars.
Other amenities include:
  • Rainfall showers, free toiletries and hairdryers
  • 14-inch flat-screen TVs with cable channels
  • Wardrobes/cupboards, free tea bags/instant coffee and daily housekeeping

Languages

English, Khmer, Spanish, Thai

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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour airport pick-up shuttle on request for a surcharge
  • Onsite parking available only on request
  • Free self parking on site

Food and drink

  • Daily cooked-to-order breakfast available 7:00 AM to 10:00 AM for a fee: USD 7 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Coffee and tea in common areas
  • Couples/private dining
  • Private picnics
  • Snack bar/deli

Things to do

  • Full-service spa
  • Library
  • Outdoor pool
  • Winery

Family friendly

  • Grocery/convenience store
  • Laundry facilities
  • Outdoor pool
  • Pool toys
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Lockers
  • Luggage storage
  • Safe at front desk
  • Shared microwave
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Free grocery shopping service
  • Housekeeping (daily)
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 24-hour business centre
  • Computer station
  • Coworking space

Outdoors

  • Garden
  • Outdoor entertainment area
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 2 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Outdoor treatment areas
  • Prenatal massages
  • Reflexology
  • Spa open daily
  • Swedish massages
  • Thai massages

Accessibility

  • No lift

More

  • Communal living room
  • Designated smoking areas (fines apply)
  • Reception hall

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 14-inch flat-screen TV with cable channels

Food and drink

  • Champagne service
  • Free bottled water
  • Minibar
  • Tea bags/instant coffee

More

  • Air conditioning
  • Desk
  • Individual decor
  • Individual furnishings
  • Laptop workspace
  • Mobile key entry

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available
Minimum check-in age - 16

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types at the property

Important information

Optional extras

  • Fee for cooked-to-order breakfast: from approximately USD 7 per person
  • Airport shuttle fee: USD 33 per vehicle (maximum occupancy 3)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve on-site parking
This property accepts credit cards and cash
Cashless transactions are available

We should mention

This property does not have any lifts
Pool access available from 9:00 AM to 9:00 PM
Children under 12 years old are not allowed in the spa without adult supervision

Property is also known as

The Urban
The Urban Hotel
The Urban Siem Reap
The Urban Hotel Siem Reap

Frequently asked questions

Does The Urban have a pool?

Yes, this property has an outdoor pool. Pool access is from 9:00 AM to 9:00 PM.

Is The Urban pet-friendly?

No, pets are not allowed at this property.

How much is parking at The Urban ?

Self-parking is free at this property.

What time is check-in at The Urban ?

Check-in start time: 2:00 PM; check-in end time: anytime. A fee applies for early check-in (subject to availability).

What time is check-out at The Urban ?

Checkout is at noon. Late check-out is available for a fee (subject to availability).

Does The Urban provide a shuttle to the airport?

Yes, there's a shuttle from the airport to the hotel that runs on request. A fee of USD 33 per vehicle applies.

Where is The Urban located?

Located in the heart of Siem Reap, this spa hotel is within a 5-minute walk of Angkor Night Market and Pub Street. Old Market Area and Artisans D'Angkor are also within 10 minutes.

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The Urban Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 28 out of 34 reviews
Rating 8 - Good. 4 out of 34 reviews
Rating 6 - Okay. 2 out of 34 reviews
Rating 4 - Poor. 0 out of 34 reviews
Rating 2 - Terrible. 0 out of 34 reviews

9.6/10

Cleanliness

9.8/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10

The staff are very friendly and helpful. Great place to stay in Siem Reap.
Stayed 4 nights in Feb 2024

10/10

From check in to check out the staff was incredibly friendly and helpful. The cold towels upon return to the hotel each day was a nice touch. The pool area was perfect for relaxing. The area was great for walking to pub street and easily exploring the night markets.
Stayed 3 nights in May 2024

10/10

Had a wonderful, albeit short stay at The Urban. Tom was very helpful prior to and upon check-in, supporting with my arrangements for tours. The restaurant was great and I ate breakfast and dinner there, I recommend! All staff were super friendly and genuine. Thank you!

8/10

Great location, staff very helpful and hotel adequate. Would not recommend eating here food not so good. Overall ok for a few days. We didn’t like being bombarded with offers of tours when we arrived.
Stayed 4 nights in Jun 2023

10/10

The entire staff was cordial, kind and accommodating. They were knowledgeable of the city and local attractions. Always ready to help with directions, answer questions regarding language and Khmer cultural traditions. Service was graceful, and genuinely afforded. I will certainly return!
Stayed 7 nights in May 2023

10/10

Good experience in general but the hotel has not a night noise regulation.
Stayed 4 nights in Dec 2022

10/10

This was a great stay for us. The Urban is clean, modern and in a good location. Just a few minutes walk to Pub Street, massage places and many food options nearby. We used the pool the three days we were there as the weather was very hot. We had their breakfast option was was alright. Overall, it was really the staff that made me post this review. The concierge and head manager did everything they could to make our stay good - they helped me arrange a day tour of Angkor Wat and accommodated an additional request I had. They are very kind people which made this stay very pleasant.
Stayed 3 nights in Apr 2023

10/10

I loved The Urban. It was clean, comfortable and super quiet. The service was wonderful with the staff approaching a few times to make sure everything was well. They explained that they are a community that trains younger people to have good work skills in order to empower them. This impressed me the most. I could tell they actually cared about their guests and their staff. They also offer an opportunity to plant a tree and the hotel follows environmentally friendly policies. I would definately recommend The Urban.
Stayed 1 night in Aug 2023

8/10

This was a great choice for a hotel. I really liked it. However, it was frustrating to call the hotel—for an entire day—multiple times with no response. This means I had to pay for my own tuk tuk from the place my van arrived to the hotel. And, at the end of my stay, I had to pay for a tuk tuk to the airport. The person at the front desk said it wasn’t included. One of the selling points for this hotel was the free airport shuttle. It never happened. All of my other experiences were positive. The staff was kind. The property is nice. The location is perfect. I’d definitely stay here again.
Stayed 2 nights in May 2023

10/10

I recently had the opportunity to stay at The Urban in Siem Reap, and it was nothing short of an exceptional experience. From the moment I arrived, I was greeted with warm smiles, impeccable hospitality, and an unparalleled level of service. The Urban has truly set a new standard of excellence for accommodations in Siem Reap. The hotel itself is beautifully designed, tastefully blending modernity and sophistication with traditional Cambodian elements. The attention to detail was exquisite, and I felt truly immersed in the rich culture of Cambodia during my stay. The rooms were incredibly spacious, immaculately clean, and outfitted with all the amenities one might need for a comfortable and luxurious stay. The bed was incredibly comfortable and provided a peaceful night's sleep after a day of exploring the city. What sets The Urban apart is the exemplary staff, who went above and beyond to ensure my stay was perfect. They were attentive, personable, and genuinely saw to my needs throughout my visit. From providing insightful recommendations for local dining and attractions to seamlessly arranging transportation, the team at The Urban consistently exceeded my expectations and made my trip to Siem Reap truly unforgettable. The location of The Urban is also worth noting, as it is situated in the heart of Siem Reap, making it easily accessible to a myriad of local landmarks, restaurants, and shopping centers. This prime location allowed me to make the most of my time during my

10/10

Stayed here pre covid. Loved it. Under new owner now and loved it just the same. The secret is out…this hotel is a gem. Great location and great staff. Clean room, easy comfort level meaning good storage space for suitcases (a long bench), a small closet, ample shelving in bathroom for toiletries. Mini fridge, safe, water, coffee and tea. Comfortable bed although a tad on the firm/hard side. Good quality bedding (linen and pillows) and large towels. The hotel is doing a good job trying to be eco friendly by providing refillable water canteens in your room instead of plastic bottles. There’s a water bubbler in the lobby area. Only con to this is I question if it’s sanitary. I saw one guest put her personal water bottle right on/under the water dispensers tap and then she drank from her bottle and refilled it again. Once again inserting the tap into her bottle. I did not mention this to management but guess they’ll see it here. A sign should be on the bubble with instructions regarding hygiene and a towel on floor to soak up spills as guests should hold water bottle under tap and not cover the tap. But all in all a great visit with kind friendly staff that really are happy to have you there. Nice pool area, very serene. Floor is slippery. One lady fell. Go slow. Lots of mosquitos outside and enter room which I didn’t notice on our visit 3 yrs ago. Good ample breakfast for $5-$7. Wait staff very limited English, so if you have allergies…use google translate.
Stayed 8 nights in Feb 2023

6/10

Stayed 4 nights in Mar 2024

10/10

Nous avons apprécié notre séjour de 4 nuis dans cet hôtel, il est très jolie, personnels souriants, des petites attentions, nous avons mangé plusieurs fois dans le restaurant et nous avons très bien mangé. Dommage que le personnel à l’accueil ne comprenne pas toujours bien l’anglais car deux fois nous avons eu un discours contradictoire.
Stayed 4 nights in Feb 2024

10/10

Stayed 2 nights in Feb 2024

10/10

Stayed 3 nights in Dec 2023

10/10

We had a great time staying here. The Staff was extremely friendly and helped with anything needed. The food and property were great. the location is great as well, walking distance from a ton of stuff.
Stayed 2 nights in Jan 2024

10/10

Stayed 3 nights in Jan 2024

10/10

Stayed 6 nights in Nov 2023

10/10

Stayed 5 nights in Dec 2023

10/10

Stayed 3 nights in Dec 2023

10/10

Perfectly situated hotel and very nice staff. We much enjoyed our stay and would always come back.
Stayed 1 night in Nov 2023

6/10

Not bad but only 3 star
Stayed 4 nights in Oct 2023

8/10

スタッフも親切で、街歩きもしやすくホテルに待機しているトゥクトゥクのドライバーも親切でよかったです。 机にコンセントがなかった（テレビのを拝借すればある）事と、ナイトマーケットが近いためマッサージの客引きや少しめんどくさかったです。
Stayed 3 nights in Aug 2023

8/10

Pues el emplazamiento, muy cerca de las zonas más animadas, pero tranquilo y sin ruidos. Y las zonas comunes, jardines y piscina. La habitación está bien pero sería más higiénico que la ducha estuviera separada del WC. El desayuno no es buffet y fue muy lento pero con buen café pero mal zumo
Stayed 2 nights in Jul 2023

10/10

Loved this place! The check in process was so unique and welcoming. Staff is great. The front of the resort is an outdoor dining area which is super cute. Breakfast was good. The location is super convenient. It’s walking distance to the night markets and pub street and some great street food. We also took a tuk tuk to Angkor Wat and the ride wasn’t long. The only weird thing, we had 2 twin beds and one bed was nice and soft and the other was hard as a rock. I slept on the soft bed so I was fine lol.
Stayed 2 nights in Jun 2023