2/10 Terrible
Shazad
Business traveller
26 Apr,2024
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
WORST HOTEL EXPERIENCE OF MY LIFE!!!!!!
Hi,
I have just checked out of my hotel and they gave me a bill of 4000 PKR for my clothes washing and 300 PKR for my coke. Which is extremely bad. When I said I will not pay till I see the manager they said that I could not leave the hotel.
I have had to pay them more money for bad service. I assure you that if this is not resolved I will be leaving Hotel.com and all of its partners.
This has been the worst stay of my life.
I expect to be re-imbursed for my stay via hotel.com vouchers or a proper cash refund.
Let us not forget that I have had cold showers every night apart from one night. My clothes had to be cleaned twice as they smelled after they washed them.
Breakfast was provided late, the room was changed due to too much noise. The service and timeliness of requests has been dire to say the least. And on top of all of this I did not have a key card for the first 6 days meaning I had to wait to enter my room on every occasion for someone to get the Master key. This is a terrible experience and I expect to be correctly compensated. I am just absolutely shocked they still charged me for the washing and 2 cans of coke. There is no idea of making a customer happy or customer service from this hotel.
I strongly suggest you remove them from your website and check which hotels you add, to at least ensure they provide the basics. I.e key card, hot water, breakfast on time and towel changes daily.
WORST HOTEL EXPERIENCE OF MY LIFE!!!!!!
Shazad
Stayed 9 nights in Apr 2024