Mandarin Oriental Hotel Group, Sha Tin hotels

"The service, the location, and hotel staffs are the reason we stay here every time we visit HK. This was our third visit. However, the breakfast can be better. Even though we paid for the breakfast during our stay, we did not eat the breakfast at the hotel because of the quality of breakfast. Please improve the variety and quality, in particular, daily variety. We are so bored to eat the same food everyday. "

"Great location. Friendly and helpful FOH and Housekeeping. Room is clean and comfortable."

"very good"

"Hotel was in a great location, 400m from the subway. The room was a good size for a family of 4! The gym was ok also."

"Great hotel and location "

"Such a great property. Check-in process went so smooth. Will definitely stay again."

"Truly enjoyed our five day stay at the Royal Plaza. Rare service gems in hospitality made our moments memorable. Greetings at curbside matched the super friendly bag attendants. Check-in by Catherine was gracious and impeccable. Manager Terry went above and beyond to bring us an unforgettable moment to start our stay. He listened to my concern and moved our room without hesitation. We were impressed by his highly coordinated team working to relocate us for our stay. Facilities engineering should be applauded for their responsiveness and cleanliness. Minor toilet issue was resolved within 15 minutes upon contact. Contactless key cover for room door was found on the floor and repaired immediately. Super convenient hotel located above MTR station and MOKO mall. Gym, sauna (dry and steam), swimming pool, and hot tub makes the Royal Plaza a highly recommended stay in the future for family and friends. No laundry on premise, but Sunshine Laundry Service is affordable and nearby."

"Hotel was fantastic and the staff were very accommodating. Our family wouldn’t hesitate to stay again! Quiet area yet so close to Causeway Bay (10 min walk). So many good restaurants along the way (Morrison Hill Road)"

"We chose BP for the reasonable price and convenient location but it was so much better than we expected. Housekeeping responded to requests for extra blanket or ice quickly and always with a smile. The room was tight for 3 people but just based on the excellent service, it was so worth it."