2/10 Terrible
Emma, Australia
6 Sept,2018
Disliked: Staff & service, property conditions & facilities, room comfort
Left stranded had to book new accommodation
Terrible experience, travelled with 4 friends to Bali. On arrival everything seemed ok - friendly enough. Stayed one night out of seven.
Got broken into on our second day during the day, nothing taken luckily but the safe was destroyed in their attempt.
When we got home to this security couldn’t be found. Called villa management straight away - Got bad advice from management as what to do.
Eventually got a hold of police and the owner representive - we weren’t allowed to talk to the owner.
We stated that we no longer feel safe here and needed to move being four girls in a villa.
After many hours of conversation and going around in circles no refund or help was given - they just didn’t care.
The owner representative said that they will fix the safe but couldn’t understand why four girls wouldn’t continue to stay in a villa after it was broken into to.. look for somewhere else !!!!
Also looked like and inside job which police agreed with- all other doors were locked and no force entry so access must of been from someone with a key. Lots of other nice resorts and secure villas in Seminyak - this is not one !
Emma
Stayed 7 nights in Aug 2018