2/10 Terrible
Guia, Sammamish
Travelled with partner
26 Nov,2024
Disliked: Cleanliness, property conditions & facilities
**Avoid This Hotel at All Costs!**
My partner and I recently stayed at the Larkspur Hotel in Bellevue, and it was one of the worst hotel experiences we’ve ever had. Upon checking into our room, we were horrified to find the toilet lid disgustingly dirty—clearly, the room had not been cleaned properly.
We immediately tried calling reception to address the issue but couldn’t get through. Frustrated, I went down to the front desk to report the problem in person. To my disbelief, the woman at the front desk responded by saying, *“I’ll give you some cleaning stuff and you clean it yourself!”* Are you kidding me? Asking a guest to clean their own bathroom is not just unprofessional—it’s downright insulting!
This level of service is absolutely unacceptable for any hotel. Cleanliness and basic customer service should be a given, not something guests have to beg for. Needless to say, we won’t be returning, and I strongly recommend staying far away from this place. There are plenty of other hotels in Bellevue that actually value their guests and maintain basic standards.
Terrible experience. Zero stars if I could.
Guia
Stayed 2 nights in Nov 2024