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Dolphin Bay Resort and Spa

4.5 star property
Elegant beach resort and outdoor pool

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Photo gallery for Dolphin Bay Resort and Spa

Outdoor pool, open 8:00 AM to 10:00 PM, pool umbrellas
Lobby
Private kitchen
Exterior
Breakfast, lunch, dinner served; Californian cuisine, pool views

Popular amenities

  • Kitchen
  • Hot tub
  • Spa
  • Pool
  • Bar
  • Room service

Room options

Available filters for rooms
Showing 13 of 13 rooms

View all photos for Suite, 2 Bedrooms, Ocean View (Ground Floor)

Premium bedding, down duvets, pillow-top beds, in-room safe

Suite, 2 Bedrooms, Ocean View (Ground Floor)

Highlights

Balcony or patio
Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Fireplace
Heating
Free cots/infant beds
  • 149 sq m
  • Ocean view
  • Sleeps 6
  • 2 King Beds

View all photos for Suite, 2 Bedrooms, Poolside (Ground Floor)

Premium bedding, down duvets, pillow-top beds, in-room safe

Suite, 2 Bedrooms, Poolside (Ground Floor)

Highlights

Balcony or patio
Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Heating
Free cots/infant beds
Kitchen
  • 149 sq m
  • Sleeps 6
  • 2 King Beds

View all photos for Suite, 1 Bedroom, Non-Ocean View

Premium bedding, down duvets, pillow-top beds, in-room safe

Suite, 1 Bedroom, Non-Ocean View

Highlights

Balcony or patio
Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Heating
Free cots/infant beds
Kitchen
  • 93 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 2 Bedrooms, Oceanfront

Premium bedding, down duvets, pillow-top beds, in-room safe

Suite, 2 Bedrooms, Oceanfront

Highlights

Balcony or patio
Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Fireplace
Heating
Free cots/infant beds
  • 149 sq m
  • Ocean view
  • Sleeps 6
  • 1 King Bed, 1 Queen Bed and 1 Double Sofa Bed

View all photos for Suite, 1 Bedroom, Oceanfront

Full-sized fridge, microwave, oven, stovetop

Suite, 1 Bedroom, Oceanfront

Highlights

Balcony or patio
Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Fireplace
Heating
Free cots/infant beds
  • 93 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Executive Suite, 2 Bedrooms, Oceanfront

Premium bedding, down duvets, pillow-top beds, in-room safe

Executive Suite, 2 Bedrooms, Oceanfront

Highlights

Balcony or patio
Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Fireplace
Heating
Free cots/infant beds
  • 149 sq m
  • Ocean view
  • Sleeps 6
  • 2 King Beds

View all photos for Suite, 1 Bedroom, Partial Ocean View

36-inch flat-screen TV with cable channels, TV, DVD player

Suite, 1 Bedroom, Partial Ocean View

Highlights

Balcony or patio
Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Fireplace
Heating
Free cots/infant beds
  • 93 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 2 Bedrooms, Pool View

36-inch flat-screen TV with cable channels, TV, DVD player

Suite, 2 Bedrooms, Pool View

Highlights

Balcony or patio
Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Heating
Free cots/infant beds
Kitchen
  • 149 sq m
  • Sleeps 6
  • 1 King Bed, 1 Queen Bed and 1 Double Sofa Bed

View all photos for Suite, 1 Bedroom, Pool View

Balcony

Suite, 1 Bedroom, Pool View

Highlights

Balcony or patio
Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Heating
Free cots/infant beds
Kitchen
  • 93 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Penthouse, Oceanfront

Premium bedding, down duvets, pillow-top beds, in-room safe

Penthouse, Oceanfront

Highlights

Balcony or patio
Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Heating
Free cots/infant beds
Kitchen
  • 195 sq m
  • Ocean view
  • Sleeps 6
  • 2 King Beds and 1 Double Sofa Bed

View all photos for Suite, 1 Bedroom, Pool View, Ground Floor

Full-sized fridge, microwave, oven, stovetop

Suite, 1 Bedroom, Pool View, Ground Floor

Highlights

Balcony or patio
Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Heating
Free cots/infant beds
Kitchen
  • 93 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Penthouse, Pool View

Premium bedding, down duvets, pillow-top beds, in-room safe

Penthouse, Pool View

Highlights

Balcony or patio
Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Heating
Free cots/infant beds
Kitchen
  • 195 sq m
  • Sleeps 6
  • 2 King Beds and 1 Double Sofa Bed

View all photos for Suite, 1 Bedroom, Ocean View, Ground Floor

Full-sized fridge, microwave, oven, stovetop

Suite, 1 Bedroom, Ocean View, Ground Floor

Highlights

Balcony or patio
Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Heating
Free cots/infant beds
Kitchen
  • 93 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed
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About the area

Map
2727 Shell Beach Rd, Pismo Beach, CA, 93449

What's nearby

  • The Spa at Dolphin Bay - 1 min walk - 0.0 km
  • Pismo Preserve - 5 min walk - 0.5 km
  • Avila Hot Springs - 2 min drive - 2.6 km
  • Pismo Beach Pier - 6 min drive - 7.7 km
  • Pirates Cove - 10 min drive - 6.5 km

Getting around

  • Grover Beach Station - 12 min drive
  • San Luis Obispo, CA (SBP-San Luis Obispo County Regional) - 16 min drive

Restaurants

  • ‪Old West Cinnamon Rolls - ‬4 min drive
  • ‪Wooly's - ‬4 min drive
  • ‪Splash Café - ‬4 min drive
  • ‪Avila Valley Barn - ‬3 min drive
  • ‪Morenos Taqueria - ‬4 min drive

About this property

Dolphin Bay Resort and Spa

Luxury resort remodelled in 2016 and located near Avila Hot Springs
Consider a stay at Dolphin Bay Resort and Spa and take advantage of a poolside bar, a terrace and a garden. Sip on a glass of local wine at this resort, which boasts winery tours, a tasting room and a vineyard. For some rest and relaxation, visit the 15 hot springs or sauna, and indulge in reflexology, a manicure/pedicure or a facial. The on-site Californian cuisine restaurant, Lido at Dolphin Bay, offers breakfast, brunch, lunch, dinner and ocean views. Yoga classes are offered at the gym; the property also has dry cleaning/laundry services, a bar and a 24-hour business centre. Stay connected with free wired Internet, and guests can find other amenities, such as a hot tub.
You'll also enjoy the following perks during your stay:
  • An outdoor pool with pool umbrellas
  • Free self-parking and valet parking
  • Full breakfast (surcharge), bike hire and a round-trip airport shuttle (surcharge)
  • An electric car charging station, express check-out and a front desk safe
Room features
All 60 individually furnished rooms feature comforts, such as premium bedding and pillow menus, as well as perks, such as separate sitting areas and separate dining areas.
Other conveniences in all rooms include:
  • Highchairs, art supplies and free infant beds
  • Hypo-allergenic bedding, pillowtop mattresses and down duvets
  • Bathrooms with designer toiletries and hairdryers
  • 36-inch flat-screen TVs with cable channels and DVD players
  • Balconies or patios, separate sitting areas and separate dining areas

Awards and affiliations

The property is a member of Preferred Hotels & Resorts.

Languages

English, Spanish

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Property amenities

Internet

  • Available in all rooms: Free wired internet
  • Available in some public areas: Free wired internet

Parking and transport

  • Electric car charging station on site
  • Return airport shuttle (surcharge) from 10:00 AM to 6:00 PM on request
  • Area shuttle (surcharge) up to 15 mi
  • Free self parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily full breakfast available 8 AM to 11 AM for a fee: USD 15 to 50 for adults and USD 1 to 25 for children
  • A bar/lounge
  • A poolside bar
  • A restaurant
  • Coffee and tea in common areas
  • Couples/private dining
  • Private picnics

Restaurants on site

  • Lido at Dolphin Bay

Things to do

  • 15 hot springs
  • Bicycle rentals
  • Gym
  • Hot tub
  • Outdoor pool
  • Private wine tours
  • Sauna
  • Vineyard
  • Wine tasting room
  • Wine tours
  • Yoga classes

Family friendly

  • Art supplies
  • Children's games
  • DVD player
  • Free cot
  • Highchair
  • In-room full-sized refrigerator/freezer
  • In-room kitchen
  • In-room microwave
  • In-room sofa bed
  • In-room washer/dryer
  • Laundry facilities
  • Outdoor pool
  • Pool gate
  • Separate bedroom
  • Separate in-room dining area

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 24-hour business centre
  • Meeting rooms

Outdoors

  • Barbecue grill
  • Garden
  • Picnic area
  • Pool umbrellas
  • Terrace
  • Vineyard

Spa

  • 15 hot springs
  • 4 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot springs open from 8:00 AM - 10:30 PM
  • Hot springs water temperature - 40 ºC
  • Hot stone massages
  • In-room massages
  • Manicures/pedicures
  • Prenatal massages
  • Reflexology
  • Sports massages
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Handrails in stairways
  • Lift
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchairs on site

More

  • 4 floors
  • Built in 2006
  • Renovated entire property - April 2016
  • Smoke-free property

Room amenities

Bedroom

  • Down comforter
  • Free cot
  • Hypo-allergenic bedding
  • Pillow menu
  • Pillowtop mattress
  • Premium bedding
  • Queen sofa bed

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 36-inch flat-screen TV with cable channels
  • DVD player
  • IPod dock

Food and drink

  • Champagne service
  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dishwasher
  • Full-sized refrigerator/freezer
  • Hob
  • Kitchen
  • Limited room service
  • Microwave
  • Oven
  • Separate dining area

More

  • Access via exterior corridors
  • Ceiling fan
  • Desk
  • Free daily newspapers
  • Free local calls
  • Heating
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Safe
  • Separate sitting area
  • Washer/dryer

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 4:30 AM
Contactless check-in and check-out are available
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Contactless check-out
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
An adult aged 18 or older must assume all liability for the booking
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of USD 65 per accommodation, per day
Service animals are welcome, and are exempt from fees
Up to 2 kg per pet
Specific rooms only; pet-friendly rooms can be requested by contacting the property on the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Free cots are available on request at the property

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Resort fee: USD 34.05 per accommodation, per night
The resort fee includes:
  • Concierge service
  • Faxes
  • Fitness centre access
  • Housekeeping
  • Internet access
  • Newspaper
  • Pool access

We have included all charges provided to us by the property.

Optional extras

  • Fee for full breakfast: approximately USD 15 to 50 for adults and USD 1 to 25 for children
  • Airport shuttle fee: USD 15 per person (return)
  • Pet fee: USD 65 per accommodation, per day
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted

We should mention

Pool access available from 8:00 AM to 10:00 PM
Hot springs access available from 8:00 AM to 10:30 PM
Children under 12 years old are not allowed in the fitness facility without adult supervision

Property is also known as

Bay Dolphin
Dolphin Bay
Dolphin Bay Pismo Beach
Dolphin Bay Resort
Dolphin Bay Resort Pismo Beach
Resort Dolphin Bay
Dolphin Bay Hotel Pismo Beach
Dolphin Bay Resort And Spa
Dolphin Bay Resort Spa
Dolphin Bay And Spa Pismo
Dolphin Bay Resort And Spa Resort
Dolphin Bay Resort And Spa Pismo Beach
Dolphin Bay Resort And Spa Resort Pismo Beach

Frequently asked questions

Does Dolphin Bay Resort and Spa have a pool?

Yes, this property has an outdoor pool. Pool access is from 8:00 AM to 10:00 PM.

Is Dolphin Bay Resort and Spa pet-friendly?

Yes, Dolphin Bay Resort and Spa allows pets with a maximum weight of up to 2 kg per pet. There's a fee of USD 65 per accommodation, per day. Service animals are exempt from fees.

How much is parking at Dolphin Bay Resort and Spa?

Self-parking and valet parking are free at this property.

What time is check-in at Dolphin Bay Resort and Spa?

Check-in start time: 3:00 PM; check-in end time: 4:30 AM.

What time is check-out at Dolphin Bay Resort and Spa?

Checkout is at 11 AM.

Does Dolphin Bay Resort and Spa provide a shuttle to the airport?

Yes, there's an airport shuttle that runs 10:00 AM-6:00 PM on request. A fee of USD 15 per person applies.

Where is Dolphin Bay Resort and Spa located?

Situated near the airport, this luxury resort is within a 10-minute walk of The Spa at Dolphin Bay and Pismo Preserve. Avila Hot Springs and Eldwayen Ocean Park are also within 2 miles (3 km).

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Dolphin Bay Resort and Spa Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 212 out of 273 reviews
Rating 8 - Good. 40 out of 273 reviews
Rating 6 - Okay. 14 out of 273 reviews
Rating 4 - Poor. 3 out of 273 reviews
Rating 2 - Terrible. 4 out of 273 reviews

9.8/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing room- huge and clean with every amenity. The hotel grounds are gorgeous and the cliffside views spectacular.
Stayed 3 nights in Aug 2021

8/10 Good

Felicia, Placentia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very nice, our room was excellent and the pool was really well maintained. We had a 2 bedroom unit near the pool that was great for our group of 5. The pool area did get a bit rowdy. We also found there to be limited on-site food options. The Lido restaurant was a little pricy as a family option. We got some drinks there a few times and had a issues with the staff, including on the last night when the bartender appeared to be impaired. Otherwise, the location in Shell Beach lends itself to good views, but you have to drive to get to a sandy beach. Overall, very nice option for a family with comfortable, well-appointed suites that feel quite luxurious.
Stayed 3 nights in Aug 2021

6/10 Okay

Wilson

Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness

Fruit flies

Nice hotel and staff were really pleasant and accommodating. Pool incredibly warm and very nice attendants. We stayed in a one bedroom unit which was very well sized and comfortable. BUT, one drawback. When we checked in we noticed a lot of fruit flies in our room. Easily more than a hundred, maybe 200? I asked the valet to inform the front desk and I called down and they said it was somewhat normal? I went down and asked if we could change rooms or pay to upgrade to any room without bugs. Front desk said they were fully booked but did send maintenance to set up fly traps. First night traps killed about 5, but I swatted about 50. Second night I killed near 150 (evidence below). Third night was fine with just a dozen randomly popping up. But not what you want on a vacation for excess of $500/night.
Stayed 3 nights in Aug 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the pool and view and cleanliness and ease of parking and room service. At times it was quite loud and busy at pool. Would have been great to have a few more fire pits near cliff view.
Stayed 4 nights in Jul 2021

10/10 Excellent

Joe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2021

10/10 Excellent

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
They dont have us in system at first so the manager shes so nice she gave us upgraded room and because we have to wait for room to clean she offered some free appetizer at the bar while were waiting.
Stayed 1 night in Jun 2021

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a 2 bedroom beachfront unit with a beautiful view. The unit is very spacious and attractively furnished. We had a pleasant stay. The area around Pismo beach does not have much to do though. We visited a beach and Morro Bay. The only complaint is the price is high on this hotel. We paid $1000 per night for our stay. Also we were not able to eat at the hotel restaurant as we did not have a reservation (despite having lots of open table). The pool looks decent but we did not use it as we saw lots of babies in diapers.
Stayed 2 nights in May 2021

2/10 Terrible

Verified traveller

Stayed 4 nights in Jun 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel has waterfront view with astonishing landscape. We had one bedroom which size is bigger than most of other properties we stayed (we are travelers and stay in many compatible hotels). The bed is comfortable which is a good measurement if a hotel is up to a par for me, as to others. Services here are great in general, though they missed a couple small items that we requested in our room services. Overall, it’s a great place to stay. Will recommend.
Stayed 1 night in Jun 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay with family. The staff was very friendly and helpful. Facilities were great. Will definitely stay again at the resort
Stayed 1 night in May 2021

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in May 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, excellent service by all staff including all restaurants, front desk, and valet.
Stayed 3 nights in May 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All the rooms are suites, it’s not your typical hotel. There’s a full kitchen living room and a washer and dryer which came in handy. The pool is heated there’s a trail that takes you down to the beach. Great hotel will definitely stay again.
Stayed 2 nights in May 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and room was much larger than I expected.
Stayed 2 nights in May 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2021

4/10 Poor

Verified traveller

Disliked: Amenities
First time we used this hotel. As a worldwide traveler in the past 30 years, I have to say this facility is quite a disappointment. Not so much about the hotel itself, which enjoys a wonderful location, but all to do with the amenities, their rigid policies and their attitude. We booked a penthouse with two bedrooms. Views are spectacular but the room has practically no amenities, besides the room itself.No welcome drinks or fruits or flowers (that typically come with a place you pay so much), no bath robes, no slippers, no wine classes (just some water glasses), and the toiletries are very basic, even the tissue box was almost empty (just a few pulls emptied the box!) For over $1000 that we paid for the night, we would expect the hotel to be a bit more accommodating, but their 11am check out time is so rigidly enforced with front desk clerks simply coldly telling you “sorry, we don’t do late checkout!”, looking at us like we are aliens. All we were asking is to extend the check out to 1pm the latest to accommodate a call that requires a quiet place, but the small request was rejected at both check in and checkout with no explanation other than it’s their policy and they simply just don’t do it. To be fair to the clerks, they did however allow us to remain on their property upon checking out (which is a surprise since it seems to imply this hotel does not permit visitors to stay on their property if you are not a paying hotel guest!) Quite a memorable $1000 dollar night stay!
Stayed 1 night in May 2021

10/10 Excellent

CHRISTINA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2021

10/10 Excellent

Verified traveller

Stayed 1 night in Apr 2021

6/10 Okay

Verified traveller

Liked: Cleanliness
Place was just ok. Expected a nicer resort. Lots of kids at the pool, more family than couples oriented. Suite could also have been more luxurious, it was just a larger version of a basic room. Some front desk staff had an attitude. Spa and massage were just ok as well, nothing to write home about.
Stayed 2 nights in Apr 2021

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2021

8/10 Good

Lee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Pismo accommodation

The unit was pleasant. Not a value in the least. Unless you are going to spend time at the property, I do not recommend.
Stayed 1 night in Mar 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was mine and my family’s first time at dolphin bay and it was nothing but amazing. Paid for a pool view got a beach view. Staff is friendly, super nice and amazing, the room was by far super clean and nice. Room service was super fast at getting our food to us.
Stayed 1 night in Mar 2021

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Clean and comfortable, however staff not friendly and treated our family different then other families.
Stayed 1 night in Feb 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What can’t I say about this property? The customer service from the moment my family and I stepped on the property was amazing. The suite was beautiful, clean and beyond my expectation. Very family and pet friendly property. Definitely staying here again!
Stayed 2 nights in Feb 2021

10/10 Excellent

Hae-kwang

Liked: Cleanliness, room comfort
Stayed 2 nights in Feb 2021