2/10 Terrible
Fabian, Sammamish
Travelled with family
27 Nov,2024
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Worse place!!! STAY AND DO NOT BOOK!!
We got to this place in the middle of a hot day, our taxi took us all the way to the top of the hill, if you did not know this is not in walking distance from the beach. Very steep. But that is not the issue. We were greated by a lady who did not speak a single word in English. No problem, I pulled my translator. She was requesting full payment, that is AFTER we have already paid for our first day through Expedia. She insisted we pay in full although I showed her receipt from Expedia where we were clearly charged for the first day. Did not matter how many times we tried telling her, showing her, we eventually were forced to leave the property (mind you this is basically somebody's house with a tiny pool, almost like a hostel). So we got thrown in the heat, out in the street, she called us a cab. Our driver took us to Hotel Alcazar a nicer and more expensive hotel on the beach strip.
Reported this to Expedia, they could care less. Supposedly they tried to contact the place, did not get ahold of anyone within 5 days and sent us an email stating that full charges apply! And yes, we got charger close to $400 and never stayed there.
We are now disputing charges with VISA, we will see how this goes.
Horrible place, horrible people, beautiful country though, just find a different place and know that Expedia is not Airbnb, crooks hiding behind a corporation. Last time my family will book through Expedia.
Fabian
Stayed 5 nights in Nov 2024
