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"This was our first visit to Piran and to the Grand Hotel Bernardin. Unfortunately, our experience was very disappointing. We encountered several rude staff immediately upon arrival. The front desk staff did not offer a welcome and performed their duties completely detached from any level of hospitality and professionalism. There were no smiles, and no effort to make guests feel welcome. After checking in, we discovered the fellow who brought our bags to our room leaning on the bags when we arrived. He appeared upset and impatient although we were only a few minutes behind him. My husband and I felt that we were a big inconvenience to him despite the fact that helping us with our luggage was part of his job. Then we encountered more rude behaviour at the front desk when we asked for directions to the centre of Piran. The fellow who helped us asked which town we wanted to see? We explained we’d like to see the centre of the town we were in. He seemed to make a game of not giving us the simple directions. So, we relied on Google to help us navigate the way. At breakfast I asked one of the restaurant staff where I might find hot water for tea. The female server did not say good morning, did not respond in a friendly manner but yelled out ‘machine’ while pointing at a distance to the coffee machine. Overall, the service at this hotel is a mere notch above hostility. I would hope another Piran hotel would offer better service for tourists interested in discovering Slovenia. "

"I can’t rate this hotel highly enough. Staff was fantastic. Very helpful. On top Of everything else, the breakfast was the best we saw while we were in Europe. It was was run by Tomy, who went out of his way to make my family feel welcome. Parking is close by and not expensive. I would definitely stay at this hotel again. Again. And I would in"

"Very friendly stuff, clean room comfortable bed! I would recommend a stay here."

"Nice spacious Suite in an historic building. Everything has been redone and it is quite comfortable. There's a nice couch and a small kitchen. The bathroom shower was a bit funky- it had all kinds of heads but nothing but the handheld would ever work. "