2/10 Terrible
dlorah
18 Nov,2024
I never got to stay at this property.
I was flying from Maui to Denver, with a stop in Oakland, but was told by Southwest staff that the leg from Oakland to Denver would be cancelled because of weather. So, when I read, "Pay when you stay," I assumed that meant I would pay at time of check-in.
When I arrived in Oakland at 4:15 p.m., I found out the flight wasn't cancelled so I didn't need a place to stay. When I cancelled I found out I needed to cancel BEFORE 4:00 p.m., and I had missed that by 15 minutes!
Even though I left a message about my circumstance, I was billed anyway.
I don't stay in U.S. hotels a lot, but Best Western has always been my first choice. I may have to rethink that. It seems to me there should be exceptions to every rule, especially with circumstances beyond a person's control.
Thank you for listening.
Dee Bright
916-580-7393
dlorah
Stayed 1 night in Nov 2024