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"We needed to change rooms and the front desk staff were more than accommodating and did not hesitate to honour our request. To our surprise they moved us to the penthouse on the top floor of the tower facing Okanagan Lake with a beautiful view of the City and actually reduced our nightly rate for the extra night we stayed. Can’t say enough about the friendliness and accommodating nature of the front desk person. "

"We loved it- absolutely loved the live music and playing the national anthem when letting down the flag at night."

"Awesome property but could use some more "

"Great hotel at a reasonable price. Amazing customer service and very clean rooms."

"The view was amazing "

"Wonderful stay and got to see Carl the buffalo on 3 different days. Internet is slow but that was ok. "

"It has a perfect view of mountains. The hot pool are great! Super clean. Very friendly staff. Over all just amazing!"

"The front desk staff was wonderful in helping us resolve 3 problems - one was with our reservation; then they called to say we had left a cane in the room. It was one of our hiking canes. They have gone over and above helping us have an enjoyable stay, for which we are very thankful, especially since we were stressed because a family member was in hospital. "

"Way over priced for what it was. Bathroom was tiny. But overall not bad. Beds were comfortable. Didn’t really miss the tv and air conditioning and Wi-Fi."