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"Breakfast buffet very good, staff helpful, car park issues took ages to get into car park on arrival. Cleanliness in bathroom ok, eg showerhead appeared rusty and dirty, extractor fan very dusty, cob webs and dust above mirror and on ceiling. "

"Helpful staff, great location and a lovely stay. The hotel is looking at little tired in places, cracked walls, painted walls with stains, room upholstery in need of a clean. Im sure the new management will sort these out. The fire alarm did go off multiple times during our stay."

"Great hotel in a great spot with everything in walking distance. Staff was friendly and the room was spotless and modern. "

"Amazing hotel, lovely rooms. Great bar and staff. Loved the free gin punch drink you get "

"Lovely hotel near all the shops. There are loads of restaurants and bars nearby. "

"The hotel is not only a historic building in itself, but surrounded by beautiful historic buildings, quality shops, open space, restaurants of all nationalities, bars. It’s conveniently positioned in the town, has character and appeal. Morning and evening walks do much to inspire the soul. Roadside parking in the vicinity is pleantiful."

"Good location and price, but the property is very tired with wallpaper peeling off and multiple repairs. Everywhere just needs a refresh. "

"Loved the hotel, welcomed by very personable and kind doormen who were so friendly and attentive throughout our whole stay. The room was lovely and very spacious! Pool was busy but still nice! The location was also great, which a short walk over the river into the centre of York and the hotel was a perfect get away from the busy streets after a day walking around. Only negatives would be the foyer and welcome - it was very busy and queues up to the door! There needed to be a more efficient...