Pyramid Mountain Visitors Center

The check-in was horrible. We are a family of 6 with 3 kids and we had to wait for 1 hour in the lobby to get checked in. We were told to sit and wait that someone will come get us. We were sitting and waiting; freezing ( the lobby is so cold) and no one communicated with us. After 1:15 minutes of sitting, I went to the front desk to check the status and the young lady said "oh your room is ready! sorry " while we all were sitting in front of the lobby with restless 2 years old kid. Horrible! once we went to our room, it was great room and perfect location!

Great staff, comfortable beds and good room size

The hotel was nice. The staff was excellent, very nice and professional! The room itself was large for a downtown NY hotel and the location is excellent! Right in Times Square and very close to the Port Authority bus depot. The breakfast was a bit lame but it comes with the room so at least you aren’t paying extra for it. I would have liked a fridge in my room and I did put a note on my reservation for one (you cannot reserve in advance) but when I got there they told me if I wanted a fridge I’d have to move to a queen room which I did not want. So no fridge. I’m not sure if any king rooms have fridges or not. I was under the impression that they were portable. All in all the hotel was nice and I would likely stay there again.