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Grand Palladium Bávaro Suites Resort & Spa - All Inclusive

4.0 star property
Property with private beach and full-service spa

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Grand Palladium Bávaro Suites Resort & Spa - All Inclusive

Exterior
Private beach, white sand, sun-loungers, beach umbrellas
6 outdoor pools, pool umbrellas, pool loungers
Premium bedding, pillow-top beds, free minibar, in-room safe
Premium bedding, pillow-top beds, free minibar, in-room safe

Reviews

7.4 out of 10

Good

Popular amenities

  • All-inclusive
  • Bar
  • On private beach
  • Room service
  • Pool
  • 24/7 front desk

Room options

Available filters for rooms
Showing 38 of 38 rooms

View all photos for Suite (Connecting)

Premium bedding, pillow-top beds, free minibar, in-room safe

Suite (Connecting)

Highlights

Furnished balcony or patio
Separate sitting area
Soundproofed
Air conditioning
Free rollaway/extra beds
Free minibar items
Flat-screen TV
Sofa bed - single
  • 78 sq m
  • Sleeps 8
  • 1 King Bed, 2 Double Sofa Beds and 1 Queen Bed OR 2 Double Beds, 2 Double Sofa Beds and 1 King Bed

View all photos for Junior Suite Garden View Single

Premium bedding, pillow-top beds, free minibar, in-room safe

Junior Suite Garden View Single

Highlights

Furnished balcony or patio
Separate sitting area
Soundproofed
Air conditioning
Free minibar items
Flat-screen TV
Sofa bed - single
Premium bedding
  • 33 sq m
  • Sleeps 1
  • 1 King Bed

View all photos for Premium Junior Suite Garden View

Premium bedding, pillow-top beds, free minibar, in-room safe

Premium Junior Suite Garden View

Highlights

Furnished balcony or patio
Separate sitting area
Soundproofed
Air conditioning
Free rollaway/extra beds
Free minibar items
Flat-screen TV
Premium bedding
  • 55 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Double Beds and 1 Double Sofa Bed

View all photos for Junior Suite Beachside

Flat-screen TV, table football, MP3 dock

Junior Suite Beachside

Highlights

Furnished balcony or patio
Separate sitting area
Soundproofed
Air conditioning
Free rollaway/extra beds
Free minibar items
Flat-screen TV
Sofa bed - single
  • 33 sq m
  • Partial ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Superior Junior Suite Garden View

Premium bedding, pillow-top beds, free minibar, in-room safe

Superior Junior Suite Garden View

Highlights

Furnished balcony or patio
Separate sitting area
Soundproofed
Air conditioning
Free rollaway/extra beds
Free minibar items
Flat-screen TV
Premium bedding
  • 45 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Junior Suite Garden View

Flat-screen TV, table football, MP3 dock

Junior Suite Garden View

Highlights

Furnished balcony or patio
Separate sitting area
Soundproofed
Air conditioning
Free rollaway/extra beds
Free minibar items
Flat-screen TV
Sofa bed - single
  • 33 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Romance Suite Garden View

Premium bedding, pillow-top beds, free minibar, in-room safe

Romance Suite Garden View

Highlights

Furnished balcony or patio
Separate sitting area
Soundproofed
Air conditioning
Free minibar items
Flat-screen TV
Premium bedding
Ceiling fan
  • 63 sq m
  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Romance Suite Beachside

Premium bedding, pillow-top beds, free minibar, in-room safe

Romance Suite Beachside

Highlights

Furnished balcony or patio
Separate sitting area
Soundproofed
Air conditioning
Free minibar items
Flat-screen TV
Sofa bed - single
Premium bedding
  • 63 sq m
  • Sleeps 2
  • 1 King Bed and 1 Single Sofa Bed

View all photos for Rooftop Jacuzzi Terrace Junior Suite

View from room

Rooftop Jacuzzi Terrace Junior Suite

Highlights

Furnished balcony or patio
Separate sitting area
Soundproofed
Air conditioning
Free rollaway/extra beds
Free minibar items
Flat-screen TV
Premium bedding
  • 53 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Double Beds and 1 Double Sofa Bed

View all photos for Suite Superior With Garden View

Premium bedding, pillow-top beds, free minibar, in-room safe

Suite Superior With Garden View

  • Sleeps 4
  • 2 Double Beds

View all photos for Single Suite Luxury With View

Premium bedding, pillow-top beds, free minibar, in-room safe

Single Suite Luxury With View

  • Sleeps 1
  • 1 Queen Bed and 1 Single Sofa Bed

View all photos for Double Suite Superior With Garden View

Premium bedding, pillow-top beds, free minibar, in-room safe

Double Suite Superior With Garden View

  • Sleeps 2
  • 1 King Bed OR 2 Double Beds

View all photos for Double Suite Deluxe With Garden View

Premium bedding, pillow-top beds, free minibar, in-room safe

Double Suite Deluxe With Garden View

  • Sleeps 2
  • 1 King Bed

View all photos for Single Suite Superior With Garden View

Premium bedding, pillow-top beds, free minibar, in-room safe

Single Suite Superior With Garden View

  • Sleeps 1
  • 1 Single Bed

View all photos for Suite Executive With Partial View

Premium bedding, pillow-top beds, free minibar, in-room safe

Suite Executive With Partial View

  • Sleeps 3
  • 2 Queen Beds

Suite Junior With Side Sea View

  • Partial sea view
  • Sleeps 3
  • 1 Single Sofa Bed and 1 Double Bed

Suite Junior With Side Sea View

  • Partial sea view
  • Sleeps 2
  • 1 Double Bed and 1 Single Sofa Bed

View all photos for Suite Premium With Garden View

Premium bedding, pillow-top beds, free minibar, in-room safe

Suite Premium With Garden View

  • Sleeps 4
  • 2 Double Beds

View all photos for Single Suite Executive With Partial View

Premium bedding, pillow-top beds, free minibar, in-room safe

Single Suite Executive With Partial View

  • Sleeps 1
  • 1 King Bed

View all photos for Suite Premium With Garden View

Premium bedding, pillow-top beds, free minibar, in-room safe

Suite Premium With Garden View

  • Sleeps 3
  • 1 Single Bed and 1 Double Bed

View all photos for Suite Executive With Partial View

Premium bedding, pillow-top beds, free minibar, in-room safe

Suite Executive With Partial View

  • Sleeps 4
  • 2 Queen Beds

Suite Junior With Side Sea View

  • Partial sea view
  • Sleeps 3
  • 1 Single Sofa Bed and 1 Double Bed

View all photos for Double Suite Luxury With View

Premium bedding, pillow-top beds, free minibar, in-room safe

Double Suite Luxury With View

  • Sleeps 2
  • 1 Single Sofa Bed and 1 Queen Bed

View all photos for Triple Suite Executive With Partial View

Premium bedding, pillow-top beds, free minibar, in-room safe

Triple Suite Executive With Partial View

  • Sleeps 3
  • 2 Queen Beds

Suite Junior With Garden View

  • Sleeps 3
  • 1 Single Sofa Bed and 1 Double Bed

View all photos for Suite Superior With Garden View

Premium bedding, pillow-top beds, free minibar, in-room safe

Suite Superior With Garden View

  • Sleeps 4
  • 2 Double Beds

View all photos for Suite Junior With Side Sea View

Premium bedding, pillow-top beds, free minibar, in-room safe

Suite Junior With Side Sea View

  • Partial sea view
  • Sleeps 1
  • 1 Double Bed

View all photos for Triple Suite Premium With Garden View

Premium bedding, pillow-top beds, free minibar, in-room safe

Triple Suite Premium With Garden View

  • Sleeps 3
  • 1 Double Bed and 1 Single Bed

Suite Junior With Garden View

  • Sleeps 2
  • 1 Single Sofa Bed and 1 Double Bed

View all photos for Single Suite Deluxe With Garden View

Premium bedding, pillow-top beds, free minibar, in-room safe

Single Suite Deluxe With Garden View

  • Sleeps 1
  • 1 King Bed

View all photos for Suite Premium With Garden View

Premium bedding, pillow-top beds, free minibar, in-room safe

Suite Premium With Garden View

  • Sleeps 1
  • 1 Single Bed

View all photos for Suite Superior With Garden View

Premium bedding, pillow-top beds, free minibar, in-room safe

Suite Superior With Garden View

  • Sleeps 3
  • 1 Single Bed and 1 Double Bed

View all photos for Suite Junior With Garden View

Premium bedding, pillow-top beds, free minibar, in-room safe

Suite Junior With Garden View

  • Sleeps 1
  • 1 Double Bed

View all photos for Suite Executive With Partial View

Premium bedding, pillow-top beds, free minibar, in-room safe

Suite Executive With Partial View

  • Sleeps 4
  • 2 Queen Beds

View all photos for Double Suite Executive With Partial View

Premium bedding, pillow-top beds, free minibar, in-room safe

Double Suite Executive With Partial View

  • Sleeps 2
  • 1 King Bed

View all photos for Double Suite Premium With Garden View

Premium bedding, pillow-top beds, free minibar, in-room safe

Double Suite Premium With Garden View

  • Sleeps 2
  • 1 Double Bed

View all photos for Suite Premium With Garden View

Premium bedding, pillow-top beds, free minibar, in-room safe

Suite Premium With Garden View

  • Sleeps 4
  • 2 Double Beds

View all photos for Triple Suite Superior With Garden View

Premium bedding, pillow-top beds, free minibar, in-room safe

Triple Suite Superior With Garden View

  • Sleeps 3
  • 1 Single Bed and 1 Double Bed

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About the area

Map
Avda. Francia s/n, Playas de Bavaro Higuey, Punta Cana, La Altagracia, 23000

What's nearby

  • Cortecito Beach - 3 min walk - 0.3 km
  • Casino Avalon Princess - 6 min drive - 2.6 km
  • Cocotal Golf and Country Club - 11 min drive - 6.3 km
  • Los Corales Beach - 14 min drive - 4.5 km
  • Bavaro Beach - 28 min drive - 9.5 km

Getting around

  • Punta Cana (PUJ-Punta Cana Intl.) - 31 min drive

Restaurants

  • ‪Las Torres Restaurant - ‬4 min walk
  • ‪El Behique - ‬7 min walk
  • ‪Helios Restaurante - ‬4 min walk
  • ‪Hemingway Bar - ‬6 min walk
  • ‪Guayacan - ‬4 min walk

About this property

Grand Palladium Bávaro Suites Resort & Spa - All Inclusive

Upscale all-inclusive property near Cortecito Beach
Los Corales Beach is located near Grand Palladium Bávaro Suites Resort & Spa - All Inclusive, which provides a casino, a nightclub and 2 beach bars. With a private beach, sunloungers and scuba diving, this property is the perfect place to soak up some sun. Treat yourself to a body scrub, a deep-tissue massage or aromatherapy at Zentropia, the on-site spa. At the 13 on-site restaurants, enjoy breakfast, dinner, local and international cuisine and garden views. The health club offers fitness classes and Pilates classes; other things to do include beach volleyball, rafting and skydiving. Stay connected with free in-room WiFi, and guests can find other amenities, such as a swim-up bar and a poolside bar.
Additional perks include:
  • 6 outdoor pools and a children's pool, with a waterslide, sunloungers and pool umbrellas
  • Free self-parking
  • Bike hire, 6 outdoor tennis courts and express check-out
  • Babysitting (surcharge), newspapers in the reception and a computer station
  • Guest reviews give top marks for the beach locale, pool and helpful staff
Room features
All 672 rooms feature comforts, such as premium bedding and laptop-compatible safes, in addition to perks, such as air conditioning and separate sitting areas. Guest reviews speak positively of the cleanliness rooms at the property.
Other amenities include:
  • Pillowtop mattresses and sofa beds
  • Bathrooms with Jetted bath and free toiletries
  • Flat-screen TVs with cable channels
  • Furnished balconies or patios, wardrobes/cupboards and separate sitting areas

All-inclusive details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals and snacks included
Room service during certain hours
In-room minibar (all beverages included)

Activities and facilities/equipment

All non-motorised water sports are included.

Water activities

Kayaking
Sailing
Windsurfing

Land activities

Fitness facilities
Miniature golf
Football
Tennis
Volleyball

Entertainment

On-site live performances

Languages

English, French, German, Italian, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site parking
  • Wheelchair-accessible parking available

Food and drink

  • 13 restaurants
  • 2 beach bars
  • 20 bars/lounges
  • A poolside bar
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • Bambu
  • La Adelita
  • La Catedral
  • La Lola
  • La Paisana

Family friendly

  • 6 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Children's games
  • Children's pool
  • Free children's club
  • Free supervised activities for children
  • In-room sofa bed
  • Laundry facilities
  • Lifeguards on site
  • Mini golf
  • Snack bar/deli
  • Soundproofed rooms
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Newspapers in lobby
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 7 meeting rooms
  • Business centre
  • Computer station
  • Conference centre (605 square foot of space)

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On a private beach
  • On the waterfront
  • Outdoor entertainment area
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 12 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Mud bath
  • Reflexology
  • Sauna
  • Spa open daily
  • Spa tub
  • Sports massages
  • Steam room
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible parking
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk

More

  • 2 floors
  • 66 buildings
  • Ballroom
  • Banquet hall
  • Built in 1992
  • Designated smoking areas
  • Lifeguards
  • Reception hall

Room amenities

Bedroom

  • Blackout drapes
  • Pillowtop mattress
  • Premium bedding
  • Single sofa bed

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Jetted bathtub
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels
  • MP3 dock

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar
  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Desk
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Separate sitting area
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Cots (infant beds) are not available

Payment types at the property

Important information

Optional extras

  • Late check-out is available for a fee (subject to availability)
  • Facilities fee: USD 50 per person, per day and includes use of: spa

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts major credit cards; cash is not accepted
Safety features at this property include a security system
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Room service is available 11 AM-10:30 PM at no additional cost and from 10:30 PM to 11 AM for a surcharge.

We should mention

This property does not have any lifts
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
Guests under 18 years old are not allowed in the spa

Property is also known as

Grand Palladium Bávaro Suites Resort
Grand Palladium Bávaro Suites Resort All Inclusive Punta Cana
Grand Palladium Suites All Inclusive
Grand Palladium Bávaro Suites All Inclusive Punta Cana
Grand Palladium Bavaro Resort Spa
Pallaum Bávaro Suites Inclusi

Frequently asked questions

Does Grand Palladium Bávaro Suites Resort & Spa - All Inclusive have a pool?

Yes, this property has 6 outdoor pools and a children's pool.

Is Grand Palladium Bávaro Suites Resort & Spa - All Inclusive pet-friendly?

No, only service animals are welcome at the property.

How much is parking at Grand Palladium Bávaro Suites Resort & Spa - All Inclusive?

Self-parking is free at this property.

What time is check-in at Grand Palladium Bávaro Suites Resort & Spa - All Inclusive?

Check-in start time: 3:00 PM; check-in end time: midnight.

What time is check-out at Grand Palladium Bávaro Suites Resort & Spa - All Inclusive?

Checkout is at noon. Late checkout is available for a fee (subject to availability).

Are there all-inclusive benefits at Grand Palladium Bávaro Suites Resort & Spa - All Inclusive?

Yes, the property is all-inclusive. Activities include windsurfing, kayaking, sailing and more.

Where is Grand Palladium Bávaro Suites Resort & Spa - All Inclusive located?

Located in Bávaro, this beachfront property is in the city centre, 0.1 mi (0.2 km) from Cortecito Beach, and 11 mi (17.6 km) from Macao Beach.

Grand Palladium Bávaro Suites Resort & Spa - All Inclusive Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 768 out of 2003 reviews" "
Rating 8 - Good. 432 out of 2003 reviews" "
Rating 6 - Okay. 324 out of 2003 reviews" "
Rating 4 - Poor. 212 out of 2003 reviews" "
Rating 2 - Terrible. 267 out of 2003 reviews" "

7.8/10

Cleanliness

7.6/10

Staff & service

7.6/10

Amenities

7.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Ryan

Travelled with family
Liked: Amenities
Resort was great. Food was okay. We booked two rooms and it was difficult to get dinner reservations right after we checked in. We ended up only getting two dinner reservations over a week. Beach was excellent. Pools were amazing. I would stay again. The resort has a lot of potential.
Stayed 7 nights in Nov 2024

10/10 Excellent

Guillermo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We selected this resort for our family reunion over Thanksgiving, and we were pleasantly surprised by the exceptional quality of the music, entertainment, food, and staff. For those who appreciate Latin music and cuisine, this resort offers an excellent option for your next vacation.
Stayed 7 nights in Nov 2024

10/10 Excellent

Roman, Washington DC

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Large landscaped area, excellent houses, a lot of greenery around, helpful and friendly staff, service, beach, variety of restaurants and bars. Inconvenient restaurant booking system, everything is always busy, it is advisable to diversify the menu on the all-inclusive system. excellent hotel. recommended!
Stayed 7 nights in Nov 2024

10/10 Excellent

Derrik

Stayed 5 nights in Nov 2024

8/10 Good

Arnaldo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place to stay ! I recommended
Stayed 5 nights in Nov 2024

6/10 Okay

Moriah

Stayed 3 nights in Nov 2024

6/10 Okay

Halle Anne

Travelled with partner
Liked: Amenities
We had a great time and the resort is beautiful. My biggest complaint was the we ordered room service through the app and by phone 2 times and it never showed up. The staff is quick to round about you to another person who that’s their “area to help” but then you never actually get the help. There are also huge gaps in the availability for convenient food. If you don’t want the breakfast buffet you have to pay a fee to get room service. And then lunch doesn’t start until noon but there’s really no easy place to get something and go to the pool or beach. For an all inclusive huge resort I found casual food and dining to be very difficult.
Stayed 7 nights in Nov 2024

2/10 Terrible

Ivan

Stayed 4 nights in Jul 2024

10/10 Excellent

Edward

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was awesome except our hot tub didn’t work. Kinda bummed but the place is awesome.
Stayed 5 nights in Nov 2024

10/10 Excellent

Juan

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is absolutely amazing and accommodating! Great dining options and great variety of pools and beach spots to lay back and relax unlike many other resorts that have 1-2 pools and you feel like everyone is overly crowded in one spot. This is a beautiful resort and I will definitely be back!
Stayed 7 nights in Nov 2024

4/10 Poor

Mijanou, Bristow

Disliked: Cleanliness, staff & service, property conditions & facilities
Our check in took 3 hours because they didnt have the room we paid for available. The beach area is too small. The staff was ok.
Stayed 3 nights in Nov 2024

2/10 Terrible

Cristina

Disliked: Cleanliness, staff & service
Our stay started off poorly with a frustrating check-in process. The front desk agent repeatedly questioned if I had just arrived, going back and forth between the desk and back office without providing any explanation. Despite having completed online check-in and showing confirmation, I was asked for my documents again with no clarity on what was wrong. This lack of communication set a negative tone. The room itself could use updates, as it felt outdated. Our door handle was broken, leaving us trapped inside until a family member helped us get out. Reporting the issue multiple times to different staff members didn’t expedite the repair, which was incredibly frustrating. Guest service was disappointing, with noticeable preferential treatment for foreign guests. As a native of the Dominican Republic, I couldn’t help but feel overlooked. For instance, a waiter provided excellent service to a nearby Caucasian family while we were left waiting for assistance. Housekeeping was fine until the last day. I returned to my room around 4 PM, and despite having the service sign on the door, the bed hadn’t been made. When the housekeeper knocked, I assumed she’d clean the room, but she looked at me and said, “At this time?” I called the front desk, only to be told that service wasn’t limited to mornings, but I just requested extra towels to avoid further frustration. While the hotel offers beautiful views and a family-friendly atmosphere, it lacks sufficient
Stayed 3 nights in Nov 2024

4/10 Poor

ARUN C, monroe township

Disliked: Cleanliness, property conditions & facilities
Stayed 4 nights in Nov 2024

8/10 Good

Nelitza

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Although they advertise 12 restaurants, None of them were available to book during our 4 days stay. When you go to the front office or guest relations they absolutely don’t care.
Stayed 3 nights in Nov 2024

2/10 Terrible

Ali, Hicksville

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This was by far the worst experience for us. Room had giant roaches 2 nights in a row. Door lock was faulty and locked out of room for 1 hour and no one ever came to fix. No food reservations, no spa reservations even though we were tricked to attending a lengthy members club presentation. Super slow transportation within the resort. Promised to have decorations in room for daughters birthday multiple times but nothing. Don’t think about booking here! We almost missed our flight since the lobby is far and you need transportation to pick you up within the grounds but they came super late. Wife has food allergies and vegetarian. Food was so bad she only ate fruits and rice. Never coming back and telling all my network to stay away from this poor service hotel! We were constantly lied to and told they’d make things right and never did. I’ve left this same review for them with a response that they will work on it…but they didn’t work on anything while we were there. Avoid this place!
Stayed 4 nights in Nov 2024

10/10 Excellent

Parul j, Emerson

Travelled with group
Liked: Amenities
Best service First day has issue with room Cleanliness but manager was best he changed room and afterwords got best service
Stayed 5 nights in Nov 2024

10/10 Excellent

Cordell

Stayed 4 nights in Jul 2024

10/10 Excellent

Carmen

6/10 Okay

Brian

Liked: Staff & service
Grounds and staff are nice. Limited entertainment and what you can find is only in Spanish. Very little entertainment at pools
Stayed 8 nights in Nov 2024

10/10 Excellent

Alicia Denise

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Oct 2024

10/10 Excellent

Norman Mark

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was courteous and polite
Stayed 5 nights in Oct 2024

4/10 Poor

Deborah

Stayed 4 nights in Oct 2024

10/10 Excellent

Virginia

Travelled with partner
Liked: Amenities
I loved the room that was the BEST PART AND THE FOOD TOO
Stayed 3 nights in Nov 2024

6/10 Okay

Jamila, Louisville

Liked: Amenities
Love it
Stayed 5 nights in Oct 2024

10/10 Excellent

Akshay

Liked: Cleanliness
Stayed 4 nights in Jul 2024