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Palmar Beach Resort and Spa Riviera Maya - All Inclusive

4.5 star property
Sip margaritas on pristine white sand beaches or rejuvenate with world-class spa treatments. Unwind in paradise surrounded by crystal-clear waters and lush gardens.

Choose dates to view prices

Photo gallery for Palmar Beach Resort and Spa Riviera Maya - All Inclusive

Exterior
Terrace/patio
Couples treatment room(s), sauna, hot tub, steam room
Terrace/patio
On the beach, white sand, beach umbrellas, beach towels

Reviews

6.4 out of 10

Popular amenities

  • Bar
  • Pool
  • Breakfast included
  • Room service
  • All-inclusive
  • Laundry
The current price is S$501
includes taxes & fees
27 Feb - 28 Feb

Room options

Available filters for rooms
Showing 17 of 17 rooms

View all photos for Deluxe 2 Queen- Kids Free all year round (up to 12 years old)

Premium bedding, down duvets, free minibar, in-room safe

Deluxe 2 Queen- Kids Free all year round (up to 12 years old)

Highlights

Furnished balcony
Private indoor hot tub
Air conditioning
Free minibar items
TV
Hypo-allergenic bedding
Down duvet
Premium bedding
  • 59 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Swim Up King - Kids Free all year round (up to 12 years old)

Terrace/patio

Deluxe Swim Up King - Kids Free all year round (up to 12 years old)

Highlights

Furnished balcony
Private pool
Private indoor hot tub
Air conditioning
Free minibar items
TV
Hypo-allergenic bedding
Down duvet
  • 50 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Corner Suite Ocean Front- Kids Free all year round (up to 12 years old)

Premium bedding, down duvets, free minibar, in-room safe

Corner Suite Ocean Front- Kids Free all year round (up to 12 years old)

Highlights

Furnished balcony
Private indoor hot tub
Air conditioning
Free minibar items
TV
Hypo-allergenic bedding
Down duvet
Premium bedding
  • 115 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Two Deluxe Ocean View Lock Off - Kids Free all year round (up to 12 years old)

Premium bedding, down duvets, free minibar, in-room safe

Two Deluxe Ocean View Lock Off - Kids Free all year round (up to 12 years old)

Highlights

Furnished balcony
Private indoor hot tub
Air conditioning
Free minibar items
TV
Hypo-allergenic bedding
Down duvet
Sofa bed - double
  • 116 sq m
  • Ocean view
  • Sleeps 6
  • 1 King Bed, 2 Double Beds and 1 Double Sofa Bed

View all photos for Family Suite - Kids Free all year round (up to 12 years old)

Premium bedding, down duvets, free minibar, in-room safe

Family Suite - Kids Free all year round (up to 12 years old)

Highlights

Furnished balcony
Private indoor hot tub
Air conditioning
Free minibar items
TV
Hypo-allergenic bedding
Sofa bed
Premium bedding
  • 58 sq m
  • Sleeps 4
  • 1 Double Bed, 1 Single Sofa Bed and 1 Double Sofa Bed

View all photos for Deluxe Swim Up 2 Queen - Kids Free all year round (up to 12 years old)

Terrace/patio

Deluxe Swim Up 2 Queen - Kids Free all year round (up to 12 years old)

Highlights

Furnished balcony
Private pool
Private indoor hot tub
Air conditioning
Free minibar items
TV
Hypo-allergenic bedding
Down duvet
  • 50 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Studio King - Kids Free all year round (up to 12 years old)

Premium bedding, down duvets, free minibar, in-room safe

Studio King - Kids Free all year round (up to 12 years old)

Highlights

Furnished balcony
Private indoor hot tub
Air conditioning
Free minibar items
TV
Hypo-allergenic bedding
Down duvet
Premium bedding
  • 48 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for One Bedroom Suite Ocean View 2 Queens - Kids Free all year round (up to 12 years old)

Premium bedding, down duvets, free minibar, in-room safe

One Bedroom Suite Ocean View 2 Queens - Kids Free all year round (up to 12 years old)

Highlights

Furnished balcony
Private indoor hot tub
Air conditioning
Dining table
Free minibar items
TV
Hypo-allergenic bedding
Sofa bed
  • 120 sq m
  • Sea view
  • Sleeps 4
  • 2 Double Beds

View all photos for Studio Swim Up King - Kids Free all year round (up to 12 years old)

View from room

Studio Swim Up King - Kids Free all year round (up to 12 years old)

Highlights

Furnished balcony
Private pool
Private indoor hot tub
Air conditioning
Free minibar items
TV
Hypo-allergenic bedding
Down duvet
  • 48 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Two Bedroom Corner Suite - Kids Free all year round (up to 12 years old)

Premium bedding, down duvets, free minibar, in-room safe

Two Bedroom Corner Suite - Kids Free all year round (up to 12 years old)

Highlights

Furnished balcony
Private indoor hot tub
Air conditioning
Free minibar items
TV
Hypo-allergenic bedding
Down duvet
Sofa bed - double
  • 180 sq m
  • Sea view
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Corner Suite Swim Up Ocean Front - Kids Free all year round (up to 12 years old)

View from room

Corner Suite Swim Up Ocean Front - Kids Free all year round (up to 12 years old)

Highlights

Furnished balcony
Private pool
Private indoor hot tub
Air conditioning
Free minibar items
TV
Hypo-allergenic bedding
Down duvet
  • 115 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe King - Kids Free all year round (up to 12 years old)

Premium bedding, down duvets, free minibar, in-room safe

Deluxe King - Kids Free all year round (up to 12 years old)

Highlights

Furnished balcony
Private indoor hot tub
Air conditioning
Free minibar items
TV
Hypo-allergenic bedding
Sofa bed
Premium bedding
  • 59 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Deluxe Ocean View King - Kids Free all year round (up to 12 years old)

Premium bedding, down duvets, free minibar, in-room safe

Deluxe Ocean View King - Kids Free all year round (up to 12 years old)

Highlights

Furnished balcony
Private indoor hot tub
Air conditioning
Free minibar items
TV
Hypo-allergenic bedding
Sofa bed
Premium bedding
  • 59 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Family Suite Ocean View - Kids Free all year round (up to 12 years old)

Premium bedding, down duvets, free minibar, in-room safe

Family Suite Ocean View - Kids Free all year round (up to 12 years old)

Highlights

Furnished balcony
Private indoor hot tub
Air conditioning
Free minibar items
TV
Hypo-allergenic bedding
Sofa bed
Premium bedding
  • 58 sq m
  • Ocean view
  • Sleeps 4
  • 1 Double Bed, 1 Single Sofa Bed and 1 Double Sofa Bed

View all photos for Two Deluxe Lock Off - Kids Free all year round (up to 12 years old)

Premium bedding, down duvets, free minibar, in-room safe

Two Deluxe Lock Off - Kids Free all year round (up to 12 years old)

Highlights

Furnished balcony
Private indoor hot tub
Air conditioning
Free minibar items
TV
Hypo-allergenic bedding
Down duvet
Sofa bed - double
  • 116 sq m
  • Sleeps 6
  • 1 King Bed, 1 Double Sofa Bed and 2 Double Beds

View all photos for Two Bedroom Suite Ocean View - Kids Free all year round (up to 12 years old)

Premium bedding, down duvets, free minibar, in-room safe

Two Bedroom Suite Ocean View - Kids Free all year round (up to 12 years old)

Highlights

Furnished balcony
Private indoor hot tub
Air conditioning
Dining table
Free minibar items
TV
Hypo-allergenic bedding
Down duvet
  • 231 sq m
  • Ocean view
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Deluxe Ocean View 2 Queen - Kids Free all year round (up to 12 years old)

Premium bedding, down duvets, free minibar, in-room safe

Deluxe Ocean View 2 Queen - Kids Free all year round (up to 12 years old)

Highlights

Furnished balcony
Private indoor hot tub
Air conditioning
Free minibar items
TV
Hypo-allergenic bedding
Down duvet
Premium bedding
  • 59 sq m
  • Sea view
  • Sleeps 4
  • 2 Double Beds

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Sensira Resort & Spa Riviera Maya – All Inclusive

  • On private beach
  • Pool
  • Hot tub
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8.4 out of 10, Very good, 1,727 reviews
The price is S$513
includes taxes & fees
19 Mar - 20 Mar
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About the area

Map
Carretera Cancun - Tulum km 27.5, Bahia Petempich, Puerto Morelos, QROO, 77580

What's nearby

  • Puerto Morelos Artists’ Cooperative - 1 min walk
  • Puerto Morelos Town Square - 1 min walk
  • Ojo de Agua Beach - 3 min walk
  • Puerto Morelos Beach - 6 min drive
  • Crococun Zoo - 8 min drive

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 23 min drive

Restaurants

  • ‪Punta Corcho - ‬2 min walk
  • ‪La Sirena Restaurant, Lounge and Sports Bar - ‬2 min walk
  • ‪MEM al Mare - ‬1 min walk
  • ‪Panna e Cioccolato - ‬2 min walk
  • ‪Hotel Hacienda Morelos - ‬3 min walk

About this property

Palmar Beach Resort and Spa Riviera Maya - All Inclusive

Luxury all-inclusive resort near Puerto Morelos Town Square
Take advantage of a free breakfast buffet, a poolside bar and designer shops on-site at Palmar Beach Resort and Spa Riviera Maya - All Inclusive. With amenities such as a white sand beach and kayaking, this resort is the perfect place to soak up the sun. Indulge in a facial, a body scrub and a manicure/pedicure at the on-site spa. Be sure to enjoy a meal at any of the 7 on-site restaurants, which feature international cuisine and more. In addition to a coffee shop/cafe and a garden, guests can connect to free in-room WiFi, with a speed of 25+ Mbps.
You'll also enjoy perks such as:
  • 5 outdoor pools and a children's pool
  • Free valet parking
  • 2 outdoor tennis courts, supervised childcare (surcharge) and a 24-hour front desk
  • Secured bike storage, smoke-free property and a banquet hall
Room features
All 435 rooms feature comforts, such as private indoor hot tubs and 24-hour room service, as well as perks, such as premium bedding and furnished balconies.
Extra amenities include:
  • Changing tables, baby monitors and baby baths
  • Hypo-allergenic bedding and down duvets
  • Jetted bath, rainfall showers and hairdryers
  • 50-inch TVs with cable channels
  • Wardrobes/cupboards, childcare services and daily housekeeping

All-inclusive details

This resort is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Activities and facilities/equipment

All on-site activities and use of facilities and equipment are included.

Water activities

Kayaking

Land activities

Tennis
Volleyball
Tennis racquets
Children's club

Lessons/classes/games

Aerobics
Yoga

Entertainment

On-site entertainment and activities
On-site live performances
Theme parties

Languages

English, French, German, Italian, Russian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Free in-room WiFi has a 2-device limit

Parking and transport

  • Free uncovered valet parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:30 AM
  • 6 bars/lounges
  • 7 restaurants
  • A coffee shop/cafe
  • A poolside bar

Restaurants on site

  • Al Forno
  • Caprichos
  • Davino
  • La Casona
  • Pinxos 32

Things to do

  • 2 outdoor tennis courts
  • 24-hour health club
  • 5 outdoor pools
  • Bicycle storage
  • Children's pool
  • Designer stores
  • Free children's club
  • Full-service spa
  • Kayaking
  • Playground
  • Tennis lessons

Family friendly

  • 5 outdoor pools
  • Baby bath
  • Baby monitor
  • Changing table
  • Children's games
  • Children's pool
  • Free children's club
  • In-room babysitting
  • Laundry facilities
  • Playground
  • Supervised activities for children (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Proposal/romance packages

Business services

  • Meeting rooms

Outdoors

  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Outdoor entertainment area

Full-service spa

  • 11 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot/mineral springs
  • Hydrotherapy
  • In-room massages
  • Manicures/pedicures
  • Sauna
  • Spa open daily
  • Spa tub
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible shuttle
  • Lift (90 centimetre wide door)
  • Tile flooring in room
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (120 centimetre high)
  • Wheelchair-accessible restaurant

Room amenities

Bedroom

  • Down comforter
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Dressing gowns
  • Hair dryer
  • Jetted bathtub
  • Rainfall showerhead
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 50-inch TV with cable channels

Food and drink

  • 24-hour room service
  • Free stocked minibar
  • Restaurant dining guides

More

  • Access via exterior corridors
  • Air conditioning
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Mobile key entry
  • Phone
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
2 children, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types at the property

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted

We should mention

Pool access available from 7:00 AM to 7:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Free in-room WiFi has a 2-device limit

Property is also known as

Palmar Riviera Maya Inclusive
Palmar Riviera Maya by Tafer AI
Palmar Beach Resort Spa Riviera Maya
Palmar Beach Resort and Spa Riviera Maya - All Inclusive Resort
Palmar Beach Riviera Maya by Tafer Hotels Resorts All Inclusive

Frequently asked questions

Does Palmar Beach Resort and Spa Riviera Maya - All Inclusive have a pool?

Yes, this property has 5 outdoor pools and a children's pool. Pool access is from 7:00 AM to 7:00 PM.

How much does it cost to stay at Palmar Beach Resort and Spa Riviera Maya - All Inclusive?

As of 17 Feb,2025, prices found for a 1-night stay for 2 adults at Palmar Beach Resort and Spa Riviera Maya - All Inclusive on 27 Feb,2025 start from S$500.88, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Palmar Beach Resort and Spa Riviera Maya - All Inclusive pet-friendly?

No, pets are not allowed at this property.

How much is parking at Palmar Beach Resort and Spa Riviera Maya - All Inclusive?

Valet parking is free at this property.

What time is check-in at Palmar Beach Resort and Spa Riviera Maya - All Inclusive?

Check-in start time: 3:00 PM; check-in end time: midnight. After-hours check-in is not available.

What time is check-out at Palmar Beach Resort and Spa Riviera Maya - All Inclusive?

Checkout is at 11:00 AM.

Are there all-inclusive benefits at Palmar Beach Resort and Spa Riviera Maya - All Inclusive?

Yes, the property is all-inclusive. Activities include kayaking, tennis, volleyball and more.

Where is Palmar Beach Resort and Spa Riviera Maya - All Inclusive located?

Nestled on the beach, this Puerto Morelos resort is just steps away from San Jose Catholic Parish and Puerto Morelos Town Square. Arrecife de Puerto Morelos National Park and Puerto Morelos Artists’ Cooperative are just steps away.

Palmar Beach Resort and Spa Riviera Maya - All Inclusive Reviews

Reviews

6.4
Rating 10 - Excellent. 10 out of 46 reviews
Rating 8 - Good. 11 out of 46 reviews
Rating 6 - Okay. 10 out of 46 reviews
Rating 4 - Poor. 7 out of 46 reviews
Rating 2 - Terrible. 8 out of 46 reviews

8.0/10

Cleanliness

8.6/10

Staff & service

6.4/10

Amenities

6.8/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

8/10 Good

Lindsay

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 14 nights in Jan 2025

2/10 Terrible

Robert

Disliked: Staff & service
Property was set up nice. Property has service issues. Hot water issues, phone issues, and staff issues.
Stayed 7 nights in Feb 2025

10/10 Excellent

Alicja

Liked: Cleanliness, staff & service, property conditions & facilities
We really like the property except for access to the beach which was not good. The beach was very small and covered with water grass. Access to the ocean is also not great because the water is full of rocks and water grass. The beach is very shallow. This is the only area that has been not nice. Other than that we are pretty satisfied with our vacation.
Stayed 4 nights in Feb 2025

10/10 Excellent

Anish, Coquitlam

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent accomodation. ools were clean. The buffet, food places and room services are too good. I would definitely go back again.
Stayed 5 nights in Jan 2025

10/10 Excellent

martha

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent servicio limpio y tranquilo muy recomendable
Stayed 3 nights in Jan 2025

10/10 Excellent

MIchelle

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The rooms are clean and the resort well maintained. They were refurbishing certain buildings but that didn’t impact our trip. The food was excellent, it was by far the best I’ve ever had at an all inclusive. The drinks were great and made with spirits that are typically considered top shelf at other resorts. The beach is small and there is seaweed at the shore line despite an additional $2/day seaweed clean up fee charged to each guest. There are multiple pools with plenty of lounge chairs and cabanas available. The staff is phenomenal! They are friendly, attentive and the very best part of the trip. Not all restaurants are open every night and the schedule wasn’t always accurate. That being said, there were always at least two restaurants open for dinner and room service was available 24/7. We didn’t have hot water when we arrived but that was quickly fixed by maintenance. I would definitely go back!
Stayed 4 nights in Jan 2025

10/10 Excellent

Thuan

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was excellent IMO. Would def return. Its clean. food is great. friendly staff. That all you really need. Con: Its a lil bit out of the way from anywhere. If you do kot intend to go out of the resort, then its fine. If not, then taxis to anywhere is a bit pricey to me compared to the US. Tip: Do not listen to the people at the airport. IT IS LEGAL to book an Uber. We got ripped off by going with the taxi service. I already booked an uber, but they claim ubers cannot go to the airport. If you’re not an uber fan, then book with the hotel. They pricier than ubers but cheaper than the taxis at the airport. at least they’ll be better than giving money to the price gougers at the airport.
Stayed 5 nights in Dec 2024

6/10 Okay

Junior

Liked: Staff & service, property conditions & facilities
Stayed 7 nights in Jan 2025

10/10 Excellent

Peguy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jan 2025

8/10 Good

Jesse Taylor, Strathmore

Liked: Cleanliness, staff & service, property conditions & facilities
l loved that it was quiet, and it is going to be absolutely wonderful when it is open fully. We had excellent service - Dorian was absolutely amazing!
Stayed 9 nights in Jan 2025

4/10 Poor

Honey

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The phones were not working, some restaurants were not open and doesn’t state on the website. Food buffet options were not the best. Staff were nice and friendly.
Stayed 5 nights in Dec 2024

2/10 Terrible

Delia, Riverdale

Travelled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
We stayed at the property jan 4-10, 2025 and there was NO HOT WATER the entire stay. We contacted the front desk 4 separate times and they pretended like they didnt know it was an issue. I was able to speak to the manager one time who also acted like it was being worked on. It was all lies. We met other guests who also had the same issues and were all told different stories. We went back to previous reviews and as early as November 2024, there were reports of no hot water. The hotel staff were nice and I felt badly for them because that situation is beyond their control. The manager started hiding from guests and the front desk was "unable to help". The manager gave every guest a different story to prolong the solution or any compensation so make up for the issues. He did that so that he could come back and say well "you completed your stay so we dont need to compensate you". They overcharged us for the resort fee - it was supposed to be $40 USD and they charged us $190 USD. They said they reversed it on our credit card and they did not. They poorly handled this entire situation from the beginning. Also, there arent enough guests at the hotel to meet their occupancy so they rotate which restaurants are open each night. The property itself is very dark and poorly lit at night. In addition no hot water, the phones in the rooms do not work and half of the outlets in the room didnt work. There is a beach but it is very shallow and is covered in seaweed. Expedia was no help.
Stayed 6 nights in Jan 2025

4/10 Poor

Gerry

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
No HOT water our whole stay!!! Front desk just gave us the runaround. We paid for a swim up room, it would have been great but the pool was not even close to warm, cold cold So don’t do what we did and pay for something you can’t use.
Stayed 4 nights in Jan 2025

6/10 Okay

Rhonda

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 7 nights in Dec 2024

6/10 Okay

Sarah, Newport

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Dec 2024

2/10 Terrible

Ervin

Disliked: Cleanliness
it was not very good. It was seven restaurants, but they were limited and only open 1-2 restaurants a day
Stayed 5 nights in Dec 2024

2/10 Terrible

Erik

Stayed 6 nights in Dec 2024

8/10 Good

Adriana Valdez

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Juanito was very friendly and attentive. The food was amazing.
Stayed 5 nights in Dec 2024

6/10 Okay

Maria Isabel

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s tough to navigate through the many reviews about this property, but here’s my honest take: Before traveling, I was nervous because the property was impossible to get in touch with. I tried calling and emailing multiple times, but there was no response. This was especially troubling given the number of mixed and negative reviews online. I just wanted to confirm that this was a legitimate place, and the lack of communication didn’t inspire confidence. First, the property itself is beautiful, and the staff are genuinely amazing. They’re doing their best under the circumstances. However, as many have mentioned, the recent change in ownership seems to have left some growing pains, and the new management still has work to do to make this a truly great destination. My biggest issue was the food. The options are extremely limited, and dining at the available restaurants can be a hassle. For example, one evening we arrived at 7 PM, waited until 7:45 PM for a table, and didn’t receive our food until 8:45 PM. Unfortunately, the quality didn’t make up for the wait. While the staff handled complaints graciously, it’s clear that management needs to step up and address these operational challenges. Another concern was the pricing for the New Year’s Eve event. Charging $250 per table seemed excessive given what was offered, leaving some guests disappointed. On the positive side, the pools are fantastic, there are bars conveniently located throughout the property, and the staff’s fr
Stayed 4 nights in Dec 2024

4/10 Poor

Robert E, Irving

Travelled with partner
Liked: Cleanliness, amenities
Disliked: Staff & service, property conditions & facilities
Stayed 4 nights late Dec. 2024. Overall we enjoyed our stay but a few things really ruined any good review we could give. First, the room phone did not work so it was difficult to contact room service for anything. But more than that, we told the front desk every morning of our stay and nothing was ever done, nor any indication given they even checked on it. Very poor customer experience and we felt ignored. Second, the hotel lost hot water one day of our stay. Cold showers really suck. Again we approached the front desk and were told they were aware and trying to get it fixed. But no proactive communication was given nor any kind of follow up to the guests impacted. Third, the room came with a coffee maker and coffee making supplies. 1 regular 1 decaf. We are big coffee drinkers so we tried to request more coffee and creamer for our stay. Oops no phone… so we again requested from the front desk to deliver more coffee to our room. Nothing was ever done and housekeeping never replaced the coffee and creamer we had consumed from the first evening. On the last evening, we did run into a hotel employee we shared our experience with and she immediately jumped into action and personally delivered coffee to our room. Too bad the front desk staff did not act like this and could really take some lessons from her. The food and restaurant staff were great. The buffet was really tasty and we ate there most of our stay.
Stayed 4 nights in Dec 2024

2/10 Terrible

Almir

Travelled with family
Disliked: Cleanliness, property conditions & facilities
It’s secluded
Stayed 6 nights in Dec 2024

8/10 Good

Rony

Liked: Cleanliness, property conditions & facilities
Good overall
Stayed 8 nights in Dec 2024

6/10 Okay

Scott Richard

Travelled with family
Liked: Cleanliness, staff & service
The staff at the resort were all fantastic. Friendly and accommodating. The pool was very cold, but you did eventually get used to it once in the pool for a little while. The beach is long but not a lot of space. The ocean water was not the greatest, but this might have been due to the trough weather. It is swimmable for sure, but the flags were red for the entirety of the trip. There was little for kids or teens to do and if you didn't want to sit in the cold pool, there wasn't much else to keep them occupied at all. Water sports on the beach were also limited. I think you could grab a kayak, but you had to really go looking for stuff to do other then the pool. This resort is under new ownership and it appears they are working on getting it up to standards. It was a great stay and it did the trick, but was not worth the price we ended up paying. Borderline 4 star at this time.
Stayed 7 nights in Dec 2024

10/10 Excellent

Justin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Dec 2024

6/10 Okay

Constance

Liked: Staff & service
Stayed 9 nights in Dec 2024