4/10 Poor
Leonid
Travelled with family
3 Jan,2025
Disliked: Cleanliness, amenities
Good things: location, reception bar/restaurant staff. Rooms are you standard Hilton.
Totally unacceptable and intolerable: room service and staff (this includes managerial staff) attention to it. Of 6 nights room wasn't cleaned twice, once I had to insist. Cleaning itself more than questionable: one day found my pajamas on the floor, supplies not restocked.
Worst of all, manager's reaction is "I am sorry but you have to look at it from our point of view ... etc", basically the standard excuse of anyone who utterly fails in their duties.
If there is any indication a senior manager or someone at Hilton looks at this and solves the problem, it would be worth staying at, given the positives. In its current state when getting your room cleaned is a fight, no way.
Leonid
Stayed 6 nights in Dec 2024