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The Fives Beach Hotel & Residences - All Inclusive

4.5 star property
Find your sun-kissed bliss on pristine beaches with crystal-clear waters. Enjoy endless entertainment options from yoga classes to parasailing adventures.

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Photo gallery for The Fives Beach Hotel & Residences - All Inclusive

7 outdoor pools, pool umbrellas, pool loungers
Lobby
Gazebo
Kayaking
1 bedroom, premium bedding, pillow-top beds, free minibar items
VIP Access

Reviews

8.0 out of 10
Very good

Popular amenities

  • Parking available
  • Bar
  • All-inclusive
The current price is S$820
includes taxes & fees
24 Feb - 25 Feb

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Room options

Available filters for rooms
Showing 8 of 8 rooms

View all photos for One Bedroom Penthouse Suite

1 bedroom, premium bedding, pillow-top beds, free minibar items

One Bedroom Penthouse Suite

Highlights

Furnished balcony or patio
Air conditioning
Connecting rooms available
Kitchen
Minibar (some free items)
LCD TV
Premium bedding
Separate bedroom
  • 104 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Two Bedroom Penthouse Suite

LCD TV, DVD player, iPod dock

Two Bedroom Penthouse Suite

Highlights

Furnished balcony or patio
Air conditioning
Connecting rooms available
Kitchen
Minibar (some free items)
LCD TV
Premium bedding
2 bedrooms
  • Sleeps 8
  • 1 King Bed and 2 Queen Beds

View all photos for Deluxe Room

1 bedroom, premium bedding, pillow-top beds, free minibar items

Deluxe Room

Highlights

Furnished balcony or patio
Air conditioning
Connecting rooms available
Minibar (some free items)
LCD TV
Pillow-top bed
Separate bedroom
Premium bedding
  • 49 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for One Bedroom Swim Up Suite

Living area

One Bedroom Swim Up Suite

Highlights

Furnished balcony or patio
Air conditioning
Connecting rooms available
Kitchen
Full-sized fridge/freezer
Minibar (some free items)
LCD TV
Premium bedding
  • 66 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Three Bedroom Penthouse Suite

1 bedroom, premium bedding, pillow-top beds, free minibar items

Three Bedroom Penthouse Suite

Highlights

Furnished balcony or patio
Air conditioning
Connecting rooms available
Kitchen
Minibar (some free items)
LCD TV
Premium bedding
3 bedrooms
  • 200 sq m
  • Sleeps 10
  • 1 King Bed and 2 Queen Beds

View all photos for One Bedroom Suite

LCD TV, DVD player, iPod dock

One Bedroom Suite

Highlights

Furnished balcony or patio
Separate sitting area
Air conditioning
Connecting rooms available
Kitchen
Minibar (some free items)
LCD TV
Pillow-top bed
  • 66 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Three Bedroom Suite

1 bedroom, premium bedding, pillow-top beds, free minibar items

Three Bedroom Suite

Highlights

Furnished balcony or patio
Separate sitting area
Air conditioning
Connecting rooms available
Kitchen
Minibar (some free items)
LCD TV
Premium bedding
  • 144 sq m
  • Sleeps 10
  • 1 King Bed and 2 Queen Beds

View all photos for Two Bedroom Suite

LCD TV, DVD player, iPod dock

Two Bedroom Suite

Highlights

Furnished balcony or patio
Separate sitting area
Air conditioning
Connecting rooms available
Kitchen
Minibar (some free items)
LCD TV
Pillow-top bed
  • 107 sq m
  • Sleeps 8
  • 1 King Bed and 2 Queen Beds

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About the area

Map
Predio El Limonar Fraccion 2, Xcalacoco, Municipio De Solidaridad, Playa del Carmen, QROO, 77710

What's nearby

  • Gran Coyote Golf - 4 min drive
  • El CamaleĆ³n Mayakoba Golf Course - 6 min drive
  • Quinta Avenida - 9 min drive
  • Punta Esmeralda Beach - 10 min drive
  • Playa del Carmen Main Beach - 18 min drive

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 46 min drive

Restaurants

  • ā€ŖAmaranto - ā€¬18 min walk
  • ā€ŖAlberca - Pool - ā€¬19 min walk
  • ā€ŖPrivilege Lounge - ā€¬14 min walk
  • ā€ŖPiano Bar - ā€¬4 min drive
  • ā€ŖRestaurante Hacienda - ā€¬18 min walk

About this property

The Fives Beach Hotel & Residences - All Inclusive

Luxury all-inclusive property near Gran Coyote Golf
Located close to Punta Esmeralda Beach and El CamaleĆ³n Mayakoba Golf Course, The Fives Beach Hotel & Residences - All Inclusive provides a nightclub, 3 poolside bars and a terrace. This property is a great place to bask in the sun with a white sand beach, beachfront dining and sunloungers. Indulge in a body scrub, a massage and a facial at the on-site spa. At the 10 on-site restaurants, enjoy breakfast, lunch, dinner and seafood. The 24-hour gym offers yoga classes and fitness classes; other things to do include kayaking, snorkelling and volleyball. In addition to a garden and a playground, guests can connect to free WiFi in public areas.
Other perks at this property include:
  • 7 outdoor pools and a children's pool, with sunloungers and pool umbrellas
  • Bike hire, an outdoor tennis court and valet parking (surcharge)
  • A shopping centre shuttle, a beach club on-site and babysitting (surcharge)
  • Motorised watercraft on-site, massage treatment rooms and concierge services
  • Guest reviews say great things about the beach locale and helpful staff
Room features
All 662 rooms have comforts, such as 24-hour room service and premium bedding, in addition to thoughtful touches, such as laptop-friendly workspaces and air conditioning. Guest reviews highly rate the cleanliness rooms at the property.
Other conveniences in all rooms include:
  • Designer toiletries, showers and hairdryers
  • LCD TVs with premium channels and DVD players
  • Furnished balconies or patios, wardrobes/cupboards and childcare services

All-inclusive details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and Ć  la carte meals, snacks and beverages included
24-hour room service
In-room minibar (some restrictions)

Activities and facilities/equipment

All on-site activities and use of facilities and equipment are included.

Water activities

Kayaking
Scuba-diving lessons
Snorkelling

Entertainment

On-site entertainment and activities
Theme parties

Awards and affiliations

Eco-certified property
This property participates in EarthCheck ā€“ a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

English, French, German, Spanish

Property amenities

Internet

  • Available in all rooms: WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Shopping centre shuttle (surcharge)
  • Parking on site (USD 10 per night)
  • Valet parking on site (USD 10 per night; includes in/out privileges)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • 10 restaurants
  • 3 poolside bars
  • 7 bars/lounges
  • Snack bar/deli

Restaurants on site

  • AREZZO
  • FLAVOURS
  • Oriola Beach Club Grill
  • Pisco Nikkei & Raw Bar
  • SEA OLIVE

Things to do

  • 24-hour gym
  • 7 outdoor pools
  • Arcade/game room
  • Beach club
  • Bicycle rentals
  • Children's pool
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Kayaking
  • Nightclub
  • Outdoor tennis court
  • Parasailing
  • Personal motorised watercraft
  • Playground
  • Sauna
  • Snorkelling
  • Spa tub
  • Steam room
  • Tennis lessons
  • Volleyball
  • Yoga classes

Family friendly

  • 7 outdoor pools
  • Arcade/game room
  • Children's pool
  • DVD player
  • Free children's club
  • Free supervised activities for children
  • In-room babysitting
  • Laundry facilities
  • Playground
  • Separate bedroom
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 24-hour business centre
  • Meeting room

Outdoors

  • Barbecue grill
  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 11 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hydrotherapy
  • In-room massages
  • Manicures/pedicures
  • Sauna
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Visual alarms in hallways
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking
  • Wheelchair-width doorways

Room amenities

Bedroom

  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Shower
  • Towels provided

Entertainment

  • DVD player
  • IPod dock
  • LCD TV with premium cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free minibar (limited items)

More

  • Access via exterior corridors
  • Air conditioning
  • Connecting rooms available
  • Desk
  • Electrical adapters
  • Iron/ironing board
  • Laptop workspace
  • Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 11:00 PM
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome

Payment types at the property

Important information

Optional extras

  • Self-parking fee: USD 10 per night
  • Valet parking fee: USD 10 per night (in/out privileges)
  • Early check-in is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher, a security system and a first aid kit

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property
Children under 18 years old are not allowed in the spa without adult supervision

Property is also known as

Azul Beach Resort The Fives Gourmet All Inclusive by Karism

Frequently asked questions

Does The Fives Beach Hotel & Residences - All Inclusive have a pool?

Yes, this property has 7 outdoor pools and a children's pool.

How much does it cost to stay at The Fives Beach Hotel & Residences - All Inclusive?

As of 16 Feb,2025, prices found for a 1-night stay for 2 adults at The Fives Beach Hotel & Residences - All Inclusive on 24 Feb,2025 start from S$819.94, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is The Fives Beach Hotel & Residences - All Inclusive pet-friendly?

No, pets are not allowed at this property.

How much is parking at The Fives Beach Hotel & Residences - All Inclusive?

Self-parking is available for USD 10 per night. Valet parking is available for USD 10 per night.

What time is check-in at The Fives Beach Hotel & Residences - All Inclusive?

Check-in start time: 3 PM; check-in end time: 11:00 PM. A fee applies for early check-in (subject to availability). Late check-in is available during limited hours.

What time is check-out at The Fives Beach Hotel & Residences - All Inclusive?

Checkout is at noon. Late check-out is available for a fee.

Are there all-inclusive benefits at The Fives Beach Hotel & Residences - All Inclusive?

Yes, the property is all-inclusive. All food and drinks are included, and activities include snorkelling, kayaking, scuba-diving lessons and more.

Where is The Fives Beach Hotel & Residences - All Inclusive located?

Nestled on the beach, this The Fives property is within 3 mi (5 km) of Gran Coyote Golf, Punta Esmeralda Beach and El CamaleĆ³n Mayakoba Golf Course. Playa del Carmen Main Beach and Quinta Avenida are also within 6 mi (10 km).

The Fives Beach Hotel & Residences - All Inclusive Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 501 out of 1001 reviews
Rating 8 - Good. 228 out of 1001 reviews
Rating 6 - Okay. 117 out of 1001 reviews
Rating 4 - Poor. 75 out of 1001 reviews
Rating 2 - Terrible. 80 out of 1001 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Helen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pool, beach, property was excellent! Lots of food options. Service was great. Had some entertainment at night but was lacking during the day at the pool and beach. Need to change the music they play during the day at the pool/ beach.
Stayed 5 nights in Jan 2025

2/10 Terrible

Jamie

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
No hot water in rooms. Very limited dining. My whole family got sick. Nobody cared when u mentioned concerns. Room keys stopped working several times during stay. We ate the same thing for 3 days due to no other food options but room service. Long walk to the beach. Had to pay for seating at beach.
Stayed 7 nights in Jan 2025

2/10 Terrible

Victor

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The Hotel and the staff on the actual property that helped with food and cleanliness was good this was my second time back to this hotel since the first time wen great as well . The main problem I had with this last visit was my transportation that was supposed to be provided by the hotel since I paid for the package of transportation for arrival and departure to the hotel with the lady of the name Sarahi Camargo, I was provided with the arrival transportation but when it came the time to leave they never provided transportation for the departure to the airport and since she never provided for the time I gave her I had to pay again even more for a taxi last minute to take me to the airport. Then once I contacted her after my trip was over for atleast a refund of the transportation, she sent me a fake refund receipt and I never received my refund. Therefore since I was very disappointed in how I was treated by her me and my fiancĆ©e donā€™t think we will be returning in May for our honeymoon
Stayed 4 nights in Oct 2024

10/10 Excellent

naieshia

Stayed 4 nights in Jan 2025

8/10 Good

Iris

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
We came to the Fives Beach and residences with our children and grandchildren. The dining experience every evening especially was extremely inconvenient. It is a family oriented all inclusive resort and we expected more efficient dining experience and choices. Not able to reserve in advance and the wait sometimes was between 1-2 hours. Inconvenient for anyone.. the staff was friendly.
Stayed 7 nights in Jan 2025

8/10 Good

Mary Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Eric at the front desk outside was amazing!
Stayed 3 nights in Jan 2025

6/10 Okay

Julio C, Rialto

Travelled with family and small children
Liked: Cleanliness, staff & service
The Place was quite but had plumbing issues with the jacuzzi drain not working properly and holding water.
Stayed 4 nights in Jan 2025

8/10 Good

Elisabeth

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Areas verdes, personal amables, albercas, area de playa, excelente! Lo que no me gustĆ³ es que para la cena no habia tantos restaurantes disponibles o la espera era larga.
Stayed 7 nights in Jan 2025

10/10 Excellent

Michelle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was the first time my boyfriend and I went to this resort and we definitely would go back again. The staff was amazing. The food was great and there were so many options. Their evening events were also really great and there was always something new and fun to do. We loved the infinity pool by the beach best of both worlds. We highly recommend you taking the Mexican cooking class at Casa de Rosa. And the staff was really wonderful at all aspects of the resort. Our room was really nice. it was a swim up room so there was a little bit of a musty smell to it but thatā€™s expected when youā€™re connected to water. All at all itā€™s a great resort and we definitely will be going back
Stayed 7 nights in Nov 2024

10/10 Excellent

Nicholas

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great week spent at this resort. Staff was friendly and helpful. Restaurants were good but very busy so long waits at time to eat. We were never able to eat a the Italian restaurant because what times were too long. Other than that, an amazing week at the resort. We stayed in a three bedroom penthouse which was perfect for our family. Gym was well equipped, 24 hours.
Stayed 7 nights in Dec 2024

10/10 Excellent

Nicolas

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Amazing place for an amazing time. Problems: 1. Manager promise to contact soon after end of trip, did not Hape 2. Had to kill 4 medium sized spiders 3. The hotel is an oasis walking outside is dangerous. Said by by the people in the hotel and felt when walking.
Stayed 10 nights in Sep 2024

10/10 Excellent

Manny

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was my second time here and I love it. Canā€™t wait for the next one. I would like to try other resorts as well but this one is absolutely enjoyable. Staff is awesome
Stayed 7 nights in Nov 2024

2/10 Terrible

Andrew

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
After making a reservation at the Fives months ago, and checking in online 48 hours prior, we show up and were told that the resort is "overbooked" and that we will be moved to their sister resort Generations Maya Riviera. The concierge left us with his email and told us that we could return in four days if we didn't like Generations and we would be compensated for how ever many nights we didn't get to stay at the Fives Resort for a future stay. Victor Quintana never responded to our emails and when we tried to calling back to confirm that we could return for the last few days of our trip the resort said that they were still overbooked and that we couldn't come back. We asked if we could talk a manager and were hung-up on. We called again and were told that they don't have managers there. We contacted Expedia for assistance with reaching out to the resort to at least get the compensation that we were promised and the resort told them that they have a no refund policy and there was nothing they were willing to offer us. We ended up paying full price for the Fives but stayed at a lesser resort that was farther away from everything we had planned to do so it ended up costing even more time and money. We are extremely dissatisfied with the customer service at the Fives. Its disappointing to have spent several days researching resorts in the area to plan our trip only to be relocated upon arrival.
Stayed 7 nights in Dec 2024

6/10 Okay

Laura

Travelled with family, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
While this property is beautiful with lots of nature and wildlife around and direct beach access, there are A LOT of inconveniences here. Firstly, the resort is decently spread out, so be prepared to walk long distances for everything. There is a golf cart service, but the carts are far and few between. Pretty much everyone in our group had sore feet or blisters by the end of our four night stay. I think the worst part about our stay was not being able to get food at any hour. While there are multiple food options, every time we wanted to eat, everything is closed. Like literally right now itā€™s 1pm, pretty normal lunch hours, and everything including the buffet is closed??? Like what??? As soon as the dinner restaurants open, there are lines out the door to get on the list because if you donā€™t get your name down, itā€™s like a 1.5 to 2 hour wait to get in! There are beach food options, but with all the nice restaurants they advertised, itā€™s disappointing to have to walk 20 minutes to get down to the beach for another burger because thatā€™s all that is available. We ended up having to do room service one night and had to wait over 2 hours to get our cold, cafeteria quality food. The taco stand that they put up in the central hangout location is worth staying up for though! Bars also closed at weird hours too. We never really got the flow of things here I guess. Our room was clean, but very basic. Our shower leaked all the way to the door of our room, though, so not ideal
Stayed 4 nights in Dec 2024

6/10 Okay

Marilyn

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The service was lacking at the pool. They offered a lot of sale speeches but didnā€™t even tell me I had epic benefit package. It took us an entire stay for them to fix our TVs. Service needs to improve and not everything be self service. Either add more staff or figure out what is lacking. All restaurants had really good food which is always hard to say for an all inclusive. The amenities offered different things for everyone from little kids to adults.
Stayed 2 nights in Nov 2024

6/10 Okay

Vilma

Travelled with group
Liked: Cleanliness, staff & service
Very friendly staff but they need clearer instructions for dining. Also the roomā€™s shower did not work properly. Beach staff were wonderful.
Stayed 4 nights in Dec 2024

10/10 Excellent

Ingrid

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was given a room update which meant a stay in their new all adults only hotel which was still connected to the previous hotel I booked. We received all the amenities and more. Top food and top liquor! Room service at anytime. Pool service as well, thank you Lucas!
Stayed 4 nights in Oct 2024

10/10 Excellent

Deanna

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff in the beachfront part were amazing. My husband got sick and they took care of us and weā€™re so helpful. They all It was great.
Stayed 6 nights in Nov 2024

10/10 Excellent

Priscilla, Lewisville

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience.
Stayed 5 nights in Nov 2024

8/10 Good

Owen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Sep 2024

10/10 Excellent

Leanne

Travelled with family, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food most of all was perfect, the gardens and grounds were clean and super well maintained!
Stayed 7 nights in Nov 2024

8/10 Good

Payden Joel

Stayed 7 nights in Oct 2024

6/10 Okay

Patrick

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Nice resort, well maintained but they have a serious issue with the restaurants at night. Either you have to line up at 4:30 to join the waiting list at one of the restaurants, or wait 2hours to get a table. Either of which I dont want to do on a vacation. And the members jump ahead of you on the queue. Ended up going to Playa del Carmen for dinner on the last night as couldnt face the stress of another 2hour wait with 3 kids
Stayed 5 nights in Nov 2024

8/10 Good

Veronica

Stayed 3 nights in Oct 2024

8/10 Good

Barbara, Medford

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Like the options in room types and the staff was exceptionally nice and helpful. Did not like that it was far from the beach and usually used the shuttle also there were too many day beds blocking the view of the beach or pool. Also, seemed to be a lot on construction noise during the day
Stayed 7 nights in Oct 2024