Singular Joy Downtown Residences

3.0 star property
Hotel with a full-service spa, steps from Playa del Carmen Main Beach

Choose dates to view prices

Reviews

8.2 out of 10
Very good

Popular amenities

  • Spa
  • Bar
  • Housekeeping
  • 24/7 front desk
  • Laundry

Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Superior Suite, 1 Bedroom

1 bedroom, down duvets, in-room safe, bed sheets

Superior Suite, 1 Bedroom

7.2 out of 10
Good
(12 reviews)

Highlights

Separate dining area
Air conditioning
Fridge
Smart TV
Separate bedroom
Down duvet
Private bathroom
Rainfall showerhead
  • 39 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Habitación Deluxe, 1 cama de matrimonio grande

1 bedroom, down duvets, in-room safe, bed sheets

Habitación Deluxe, 1 cama de matrimonio grande

7.2 out of 10
Good
(7 reviews)

Highlights

Air conditioning
Smart TV
Down duvet
Separate bedroom
Private bathroom
Rainfall showerhead
Hairdryer
Daily housekeeping
  • 20 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Suite, 2 Bedrooms

1 bedroom, down duvets, in-room safe, bed sheets

Superior Suite, 2 Bedrooms

8.6 out of 10
Excellent
(12 reviews)

Highlights

Separate dining area
Air conditioning
Fridge
Smart TV
Separate bedroom
Down duvet
Private bathroom
Rainfall showerhead
  • 59 sq m
  • City view
  • Sleeps 5
  • 1 King Bed and 1 Queen Bed

View all photos for Suite Superior

1 bedroom, down duvets, in-room safe, bed sheets

Suite Superior

  • Sleeps 3
  • 1 King Bed and 1 Single Sofa Bed

View all photos for Suite Deluxe

1 bedroom, down duvets, in-room safe, bed sheets

Suite Deluxe

  • Sleeps 2
  • 1 King Bed

View all photos for Suite Superior with Street View

1 bedroom, down duvets, in-room safe, bed sheets

Suite Superior with Street View

  • Sleeps 5
  • 1 King Bed, 1 Queen Bed and 1 Single Sofa Bed

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About the area

Map
Calle 14 Nte Gonzalo Guerrero, Playa del Carmen, QROO, 77720

What's nearby

  • Quinta Avenida - 2 min walk - 0.2 km
  • Playa del Carmen Main Beach - 2 min walk - 0.2 km
  • Mamitas Beach - 3 min walk - 0.3 km
  • Playa del Carmen Maritime Terminal - 14 min walk - 1.3 km
  • Xcaret Eco Theme Park - 12 min drive - 10.2 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 50 min drive

Restaurants

  • ‪Harry's Grill Prime Steakhouse & Raw Bar - ‬4 min walk
  • ‪Aldea Corazón - ‬4 min walk
  • ‪Mamba - ‬3 min walk
  • ‪Las Camelias - ‬4 min walk
  • ‪La Caprichoza - ‬4 min walk

About this property

Singular Joy Downtown Residences

Hotel near Playa del Carmen Main Beach
Located close to Quinta Avenida and Mamitas Beach, Singular Joy Downtown Residences provides a poolside bar, a terrace and dry cleaning/laundry services. Treat yourself to a massage at the on-site spa. Guests can connect to free WiFi in public areas.
Other perks at this hotel include:
  • An outdoor pool with pool umbrellas
  • A round-trip airport shuttle (surcharge), a front desk safe and smoke-free property
  • A 24-hour front desk, luggage storage and a lift
  • Concierge services and tour/ticket information
Room features
All guest rooms at Singular Joy Downtown Residences have comforts, such as air conditioning, in addition to
More conveniences in all rooms include:
  • Rainfall showers, free toiletries and hairdryers
  • 32-inch Smart TVs with digital channels

Languages

English, Spanish

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Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available
  • 24-hour return airport shuttle on request for a surcharge

Food and drink

  • A poolside bar

Things to do

  • Full-service spa
  • Outdoor pool

Family friendly

  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Pool umbrellas
  • Terrace

Full-service spa

  • Massage

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)

More

  • 4 floors
  • Built in 2019
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Down comforter

Bathroom

  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • 32-inch smart TV with digital channels

More

  • Air conditioning
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 1:00 AM
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome

Payment types at the property

Important information

Optional extras

  • Airport shuttle fee: USD 90 per person (one-way)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Singular Joy Downtown Hotel Playa del Carmen
Singular Joy Downtown Hotel
Singular Joy Downtown Playa del Carmen
Singular Joy Downtown
Singular Joy Residences Carmen
Singular Dream Beach Residences
Singular Joy Downtown Residences Hotel
Singular Joy Downtown Hotel Residences
Singular Joy Downtown Residences Playa del Carmen
Singular Joy Downtown Residences Hotel Playa del Carmen

Frequently asked questions

Does Singular Joy Downtown Residences have a pool?

Yes, this property has an outdoor pool.

Is Singular Joy Downtown Residences pet-friendly?

No, pets are not allowed at this property.

How much is parking at Singular Joy Downtown Residences?

This property doesn't offer parking.

What time is check-in at Singular Joy Downtown Residences?

Check-in start time: 3:00 PM; check-in end time: 1:00 AM. After-hours check-in is not available.

What time is check-out at Singular Joy Downtown Residences?

Checkout is at noon.

Does Singular Joy Downtown Residences provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of USD 90 per person applies.

Where is Singular Joy Downtown Residences located?

Located in Downtown Playa del Carmen, this spa hotel is steps away from Playa del Carmen Main Beach and Quinta Avenida. Mamitas Beach and Playa del Carmen Maritime Terminal are also within 15 minutes.

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Singular Joy Downtown Residences Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 187 out of 365 reviews
Rating 8 - Good. 79 out of 365 reviews
Rating 6 - Okay. 44 out of 365 reviews
Rating 4 - Poor. 26 out of 365 reviews
Rating 2 - Terrible. 29 out of 365 reviews

8.8/10

Cleanliness

8.0/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Joshua

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its always a great stay, it is not a quiet property its more for the younger party crowds
Stayed 4 nights in May 2025

6/10 Okay

Eric

Liked: Cleanliness, property conditions & facilities
Our room was not ready in time so we had to wait. The room was also hot at night and difficult to keep cool. Be aware that this property is near night clubs that are very noisy at night.
Stayed 1 night in Jun 2025

10/10 Excellent

Jay

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the best place to reside and I would always come back here again love this place and very safe and right at the heart of everything around. The surprise is that once you are in your room it’s completely quiet
Stayed 4 nights in Apr 2025

8/10 Good

rachelle

Liked: Cleanliness, staff & service, property conditions & facilities
Great location 1 street away from the ocean and from 5th Ave the main areas for shopping, nightlife, dinning and bus station. Only downside was construction across the street and can hear the nightclubs music as it’s half a block away
Stayed 4 nights in Feb 2025

10/10 Excellent

Pierre

Liked: Cleanliness, staff & service, property conditions & facilities
Great value! Awesome rooftop pool!
Stayed 1 night in Jan 2025

10/10 Excellent

Joshua

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Singular is one of my favorite brands in Playa Del Carmen and the only one I stay in including the beach property. It is a nightlife club type street so there is music and fun every weekend until the early morning, rooms are always clean and the staff is amazing, pools and jacuzzi are beautiful and has an amazing view of the ocean.
Stayed 5 nights in Dec 2024

10/10 Excellent

Magdalena

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed being close to the amenities, beach and ferry.
Stayed 4 nights in Jun 2024

10/10 Excellent

victorino

Liked: Cleanliness, staff & service, property conditions & facilities
The property is super clean
Stayed 3 nights in Sep 2024

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay. Conveniently located between Cancun and Tulum.
Stayed 6 nights in Nov 2023

8/10 Good

anh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay, only it was super close to a club that plays music so loud all night. I mean all night!!
Stayed 4 nights in Nov 2024

10/10 Excellent

Tania

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel and one street away from 5th street !
Stayed 2 nights in Jul 2022

6/10 Okay

Manuel

Liked: Property conditions & facilities
Just Okay – Probably Wouldn’t Stay Again This was actually our second time trying this hotel. I was traveling with my teenage son, and while the building is in good shape and the room was spacious enough for both of us, there were definitely some drawbacks. The basics were covered: a comfortable bed, decent shower (though the water pressure was just okay), toiletries, fridge, Wi-Fi, and TVs—but no cable. One big issue was the AC in our first room—it couldn’t keep the space cool. We had to ask for a room change, which took a bit of back and forth—not ideal mid-trip. There’s a coffee maker in the room, but oddly no coffee provided. They also only give one room key, and no extras were available. If you run into problems, you’re told to go through your booking site (Expedia, etc.), which made things more complicated. The location is convenient—just a couple blocks from 5th Avenue and steps from a 7/11. However, it’s very close to bars and clubs, so the noise at night can be an issue. There was also ongoing construction outside, adding to the disruption. My son and I are heavy sleepers, so it didn’t ruin our trip, but light sleepers should be warned. The highlight was the rooftop pool—great view of the Caribbean, and the bar prices were reasonable. We spent most of our days exploring Playa del Carmen and had an amazing time at Xel-Há (highly recommend!). Overall, the stay was just okay. Not terrible, not great. With so many options in Playa, we’ll probably try somewhere else
Stayed 2 nights in Jun 2025

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
GREAT LOCATION

10/10 Excellent

MARCELA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location, close to everything and the view was breathtaking
Stayed 3 nights in Jul 2022

10/10 Excellent

Miguel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent view
Stayed 2 nights in May 2024

8/10 Good

maria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice place.walking distance to everything.
Stayed 6 nights in Jul 2022

8/10 Good

Karen

Liked: Cleanliness, amenities, property conditions & facilities
Very nice place to stay!!! Only thing, the receptionist can be alittle more welcoming and aware not stay glued to their phone. But the room very nice and comfy!
Stayed 3 nights in Jun 2024

10/10 Excellent

Marissa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I only stay at this location when I travel in the area.
Stayed 2 nights in Aug 2022

10/10 Excellent

Randy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our suite was spacious and comfortable and the rooftop pool and hot spa were excellent.

10/10 Excellent

Ernixh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location. Nice pool rooftop and very clean.
Stayed 3 nights in Feb 2023

10/10 Excellent

Nancy

Liked: Cleanliness, amenities, property conditions & facilities
Safe, luxury, confortable and good price
Stayed 1 night in Sep 2023

10/10 Excellent

Edgar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Dream place

It's an amazing place. Comfortable place, i felt in heaven. Thanks
Stayed 1 night in Nov 2023

8/10 Good

gabriel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
beautiful place and very convenient, views from rooftop pool were amazing. Wish I had hot water though.
Stayed 1 night in Mar 2023

10/10 Excellent

Philip

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful rooms and rooftop
Stayed 7 nights in Mar 2023

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing location! Very convenient and close to the main strip, local beach clubs, and great food. The staff was friendly, helpful and we got new towels every day. The room was a bit small, but there was natural light, hot water, and plenty of storage space. There is some noise from the clubs, but the air conditioner usually covers the noise well. The rooftop pool area is also clean and has great food/drinks at a reasonable price. Definitely the biggest highlight is the location and I would stay again!
Stayed 5 nights in May 2024