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CASA TORTUGA 5Th. Ave

2.0 star property
Hotel with a beach bar, steps from Quinta Avenida

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Photo gallery for CASA TORTUGA 5Th. Ave

Front of property
1 bedroom, free WiFi, bed sheets
Front of property
Living area
Living area

Reviews

8.0 out of 10
Very good

Popular amenities

  • Bar
  • 24/7 front desk
  • Housekeeping
  • Pet-friendly
  • Air conditioning
  • Free WiFi

Room options

Available filters for rooms
Showing 3 of 3 rooms

View all photos for Family Suite, Multiple Beds, Garden View

1 bedroom, free WiFi, bed sheets

Family Suite, Multiple Beds, Garden View

10.0 out of 10
Exceptional
(1 review)

Highlights

Air conditioning
Separate bedroom
Private bathroom
Living room
Daily housekeeping
  • Sleeps 5
  • 2 Double Beds and 1 Double Sofa Bed

View all photos for Deluxe Suite, Garden View

1 bedroom, free WiFi, bed sheets

Deluxe Suite, Garden View

8.0 out of 10
Very good
(2 reviews)

Highlights

Air conditioning
Separate bedroom
Private bathroom
Daily housekeeping
  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed with Sofa bed, Garden View

1 bedroom, free WiFi, bed sheets

Junior Suite, 1 King Bed with Sofa bed, Garden View

8.0 out of 10
Very good
(1 review)

Highlights

Air conditioning
Separate bedroom
Private bathroom
Living room
Daily housekeeping
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

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About the area

Map
5th Avenida, Entre Calle 8 y Calle 10, Playa del Carmen, QROO, 77710

What's nearby

  • Quinta Avenida - 1 min walk - 0.0 km
  • Playa del Carmen Main Beach - 5 min walk - 0.4 km
  • Mamitas Beach - 9 min walk - 0.8 km
  • Playa del Carmen Maritime Terminal - 11 min walk - 1.0 km
  • Playacar Beach - 11 min walk - 1.0 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 53 min drive

Restaurants

  • ‪Cervecería Chapultepec - ‬1 min walk
  • ‪Fah Restaurant Bar - ‬1 min walk
  • ‪Tropical Playa del Carmen - ‬1 min walk
  • ‪Starbucks - ‬1 min walk
  • ‪Clandestino - ‬1 min walk

About this property

CASA TORTUGA 5Th. Ave

Hotel near Quinta Avenida
Close to Playa del Carmen Main Beach and Playa del Carmen Maritime Terminal, CASA TORTUGA 5Th. Ave provides a beach bar, shopping on-site and more. Stay connected with free in-room WiFi.
Additional perks include:
  • Concierge services, a 24-hour front desk and tour/ticket information
Room features
All guest rooms at CASA TORTUGA 5Th. Ave feature comforts, such as air conditioning, as well as
More conveniences in all rooms include:
  • Bathrooms with showers and shampoo

Languages

English, Italian, Spanish

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Offsite parking available (USD 6 per day)
  • Street parking available

Food and drink

  • A beach bar

Things to do

  • Shopping

Conveniences

  • 24-hour front desk
  • Lockers

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Tour and ticket assistance

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Front entrance ramp
  • Upper floors accessible by stairs only
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (100 centimetre high)

More

  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

More

  • Air conditioning (climate-controlled)

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age - 15

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 5:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of USD 10 per pet, per day
Service animals are welcome, and are exempt from fees

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types at the property

Important information

Optional extras

  • Nearby parking fee: USD 6 per day (328 ft away)
  • Pet fee: USD 10 per pet, per day
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash

Property is also known as

CASA TORTUGA 5Th. Ave Hotel
CASA TORTUGA 5Th. Ave Playa del Carmen
CASA TORTUGA 5Th. Ave Hotel Playa del Carmen

Frequently asked questions

Is CASA TORTUGA 5Th. Ave pet-friendly?

Yes, pets are allowed at this property. There's a fee of USD 10 per pet, per day. Service animals are exempt from fees.

What time is check-in at CASA TORTUGA 5Th. Ave?

Check-in start time: 3:00 PM; check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at CASA TORTUGA 5Th. Ave?

Checkout is at noon.

Where is CASA TORTUGA 5Th. Ave located?

Located in Downtown Playa del Carmen, this hotel is within a 5-minute walk of Quinta Avenida and Playa del Carmen Main Beach. Playacar Beach and Playa del Carmen Maritime Terminal are also within 10 minutes.

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CASA TORTUGA 5Th. Ave Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 17 out of 45 reviews
Rating 8 - Good. 16 out of 45 reviews
Rating 6 - Okay. 7 out of 45 reviews
Rating 4 - Poor. 2 out of 45 reviews
Rating 2 - Terrible. 3 out of 45 reviews

8.2/10

Cleanliness

8.0/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Regina

Liked: Cleanliness, staff & service, property conditions & facilities
I loved the location of the property.
Stayed 3 nights in Apr 2025

8/10 Good

William

Liked: Cleanliness, staff & service, property conditions & facilities
Nice Area.
Stayed 2 nights in May 2025

10/10 Excellent

MARIO

Liked: Cleanliness, staff & service, property conditions & facilities
Liked that the rooms were newly refurbished, and everything was new and clean and very comfortable
Stayed 1 night in Mar 2025

6/10 Okay

Ana Maria

Liked: Cleanliness, staff & service
The property is well located on 5th avenue
Stayed 2 nights in Apr 2025

8/10 Good

Abdias

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good

Its a very nice Hotel, well located and confort enough.
Stayed 1 night in Mar 2025

10/10 Excellent

Felipa

Okay
Stayed 7 nights in Jun 2025

2/10 Terrible

Thomas W

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Upon arrival in the room,we noticed an overpowering bleach smell along with a mold smell. We looked around and there was mold along the bathroom and closet walls. We decided then and there to go find another hotel.
Stayed 4 nights in Feb 2025

8/10 Good

Kyle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

employee took airpods

great value and location. my only complaint is i left my airpods in the room along with a charging block and cord. since im able to track my airpods, when i couldn’t find them a couple of hours after leaving the hotel i found out that they are in a neighborhood in Cancun. obviously an employee grabbed them and took them home rather than waiting to see if they were reported missing.
Stayed 1 night in Apr 2025

2/10 Terrible

Marcos

No fui al viaje. Hice el booking equivocado. Perdí el dinero. En otra oportunidad.
Stayed 1 night in Jun 2025

6/10 Okay

Norma

Liked: Cleanliness, amenities
El lugar es como en las fotos. Puntos buenos: espacio amplio, limpio, buena ubicación. Puntos a mejorar: estaban remodelando o algo asi y a las 8 am se empezo a escuchar mucho ruido de martillos y trabajos de construcción, la ventana no cerraba bien y se meten los mosquitos, hay mucha luz en el exterior y se ve mucha luz toda la noche, ademas de todos los ruidos externos. No tiene estacionamiento y debes quedarte afuera y pagar parquimetro
Stayed 2 nights in Jun 2025

8/10 Good

Isabel

Liked: Cleanliness, staff & service, property conditions & facilities
Pleasant boutique hotel. Loved the that
Stayed 3 nights in Jun 2025

10/10 Excellent

Patricia

Cómodo, buena
Stayed 1 night in Jun 2025

10/10 Excellent

Tania

Liked: Cleanliness, amenities, property conditions & facilities
Súper padre todo
Stayed 3 nights in Jun 2025

10/10 Excellent

Melissa Alejandra Chavez

Liked: Staff & service, amenities, property conditions & facilities
Me encanto el hotel solo le hace falta tener alberca y sería perfecta sin duda recomendaría casa tortuga
Stayed 5 nights in May 2025

6/10 Okay

Antonio Alejandro

Stayed 1 night in May 2025

6/10 Okay

Viviana America

Liked: Staff & service, amenities
Sentí un poco descuidado el hotel como si ya fuera muy viejito, en mi habitación había unos cables ahí sueltos a la vista y eso me provocó intranquilidad por algún incendio o algo así, se veía como insegura esa instalación eléctrica pero es un hotel bonito y muy accesible súper bien ubicado tal ves estaba en remodelación o algo así
Stayed 1 night in Mar 2025

10/10 Excellent

Oscar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
ubicada en la 5a avenida
Stayed 1 night in May 2025

8/10 Good

Alfonso

Liked: Cleanliness
Solo estuve una noche, pero en general bien
Stayed 1 night in May 2025

8/10 Good

Julián

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lugar muy agradable, limpio, buenas condiciones de la habitación
Stayed 1 night in May 2025

6/10 Okay

Older

Stayed 4 nights in Apr 2025

2/10 Terrible

Jennifer

Disliked: Cleanliness, staff & service, property conditions & facilities
Ruido desde temprano martillando
Stayed 2 nights in Mar 2025

10/10 Excellent

jesus

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy limpias las instalaciones.
Stayed 1 night in Mar 2025

8/10 Good

Cecilia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Falta de personal afectó la estancia

Tardaron en tener la habitación lista más de una hora después de la del check in que por falta de personal y me pidieron que esperara. Sin embargo no me dieron tolerancia de los 15 min que pedí para el check out. El acceso a la habitación era por una escalera que estuvo todo el día bloqueada por una manguera grande que tuvimos que estar esquivando para subir y bajar. Estaban haciendo trabajos de remodelación y el ruido era estruendoso desde temprano. No hay buena recepción de redes telefónicas ni internet portátil, el wifi no funciona y eso fue un problema porque trabajo de forma remota. Si buscan desconectarse del mundo, es el lugar ideal.
Stayed 1 night in Mar 2025

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
CUCARACHAS!!! Reservé por dos noches, de inicio la atención fue cortes, sin embargo al día siguiente de haber llegado había cucarachas saliendo del closet, al revisar debajo de la cama había un nivel se suciedad impresionante al grado de que se encontraban pertenencias de huéspedes anteriores, reporté la situación y al acudir de recepción ya había una cucaracha junto a mis cosas, el encargado solo la piso y roció un poco de insecticida, comentó que darían solución inmediata pero eso no ocurrió, lo que genera una estancia muy desagradable, nadie quiere dormir entre cucarachas.
Stayed 2 nights in Mar 2025

8/10 Good

miguel

Liked: Cleanliness, room comfort
Stayed 1 night in Mar 2025