2/10 Terrible
Abigail
24 Dec,2024
Disliked: Cleanliness, property conditions & facilities
My family of 5 stayed here for 5 days in December, our stay at the tower was really bad. There was no kettle, no hand towels, the cleaner didn't clean properly or change the bedding. The fridge is broken and leaks across the floor TV doesn't show channels, lots of remotes that don't do anything. The bathroom is really mouldy. The shower curtain has lots of mould in it, I asked woman to change it but she didn't. Cleaner only came to clean once and didn't clean properly, only left new towel, no new bedding. There was only enough plates and cups for 4 people but the room was booked for 5. It was not as advertised at all and we paid a lot of money to stay there which was really unfair. I reached out to the manager/head of team and got left on read.
Abigail
Stayed 5 nights in Dec 2024