4/10 Poor
Lee, Ontario
1 Oct,2018
Disliked: Staff & service, property conditions & facilities, room comfort
MISLEADING PHOTOS!! We booked based on good reviews & management photos showing a garden & outdoor seating areas. Imagine our surprise to find this to be misleading compared to reality! At check-in, we were bombarded with cigarette smoke. The very old lady wasn't pleasant & spoke only Italian. Our room was the first from the lobby. We closed the adjoining door but there was more cigarette smoke,this time coming from the open door down the hall where there’s a tiny smoking area with seating.
The room was small with no armchairs, minimal lighting, the only light at the bed didn’t work, nor did the promised a/c. When I sat on the bed to read, the bottom of the mattress and frame suddenly lifted up! There was a hole in the wall and everything was several decades old.
Breakfast wasn’t in the room pictured on the ground floor but in the basement, down from the smoking area. There were only 2 small tables of food, not the spread pictured online. The only protein was a platter of ham with 2 pieces left, 1 cheese & some yogurt. Ham was never replenished both days we were there despite more people coming in!
It turns out that the beautiful outdoor areas are part of their restaurant business that we had no access to & the front gate was closed. All in all, we were very disappointed & hope the rating of this lodging is reduced to what it should be. It’s obvious that nothing has been to improve this place for decades!! Remove the misleading photos!
Lee
Stayed 2 nights in Sep 2018