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"Property is a great location staff is great. The hotelnhas renovated lobby looks great."

"Nice"

"Always love to stay at the Lotte. Top notch all the way. The only complaint this trip was the older man at the concierge desk was rude when we were trying to pick up our stored luggage. One member of our group was sick and I was trying to ask if the concierge workers could possibly deliver our luggage to the room & the man basically yelled at me & told me to "Wait!" in front of several other guests. The other man working at the concierge desk apologized for him and said he was just a little overwhelmed. I understand it happens sometimes, but the rude employee never apologized or even acknowledged me again while I waited, like he told me to do. The other worker helped get our luggage to the room. Other than that isolated incident, the service and experience were great, as usual. "

"Everything Was great everything was beautiful the service employees all great I wish the room had a microwave and a refrigerator but other than that it was wonderful"

"Very affordable and well located."

"In the heart of the city "

"Small rooms but clean and well taken care of. Staff is 10/10 couldn’t have asked for nicer or easier people to work with after a long travel day. "

"Everything"

"Overall, excellent stay. Close to pretty much everything from Times Square to Macy's to theaters, subway, all kinds of restaurants, etc. I loved that the hotel was modern and clean. The staff actually does an excellent job keeping the hotel clean and they tend to your requests in a timely matter. The only thing I would change about this hotel is to probably have some type of security because anyone can come in the hotel without having access. A suggestion for increased security would possibly be to add having to scan your hotel key to access the elevator so that non-guests won't be able to go any further than the lobby. One other suggestion is to add the ability to utilize your external streaming devices on the tv in the hotel, ie: Firestick, Roku, etc. because it gets a little pricey paying to watch movies on the tv in the room. Other than that, Arlo is our go to hotel next time in New York. "