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Royal Park Hotel & SPA

4.0 star property
Hotel with 2 restaurants, near Kazakhstan Central Concert Hall

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Photo gallery for Royal Park Hotel & SPA

Hallway
Exterior
Lobby
Indoor pool, outdoor pool
Minibar, in-room safe, desk, blackout curtains

Reviews

7.0 out of 10
Good

Popular amenities

  • Pool
  • Spa
  • Bar
  • Breakfast included
  • Room service
  • Housekeeping

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Twin Room

Minibar, in-room safe, desk, blackout curtains

Twin Room

Highlights

Soundproofed
Air conditioning
Flat-screen TV
Blackout curtains
Private bathroom
Hairdryer
Deep-soaking bath
Bathrobes
  • 27 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for Deluxe Room

Minibar, in-room safe, desk, blackout curtains

Deluxe Room

Highlights

Soundproofed
Air conditioning
Flat-screen TV
Sofa bed
Blackout curtains
Private bathroom
Hairdryer
Deep-soaking bath
  • 50 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Luxury Suite

Living area

Luxury Suite

Highlights

Soundproofed
Air conditioning
Flat-screen TV
Separate bedroom
Blackout curtains
Private bathroom
Hairdryer
Deep-soaking bath
  • 60 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Superior Room

Minibar, in-room safe, desk, blackout curtains

Superior Room

Highlights

Soundproofed
Air conditioning
Flat-screen TV
Blackout curtains
Private bathroom
Hairdryer
Deep-soaking bath
Bathrobes
  • 30 sq m
  • Sleeps 3
  • 1 Double Bed
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About the area

Map
18, Kerey and Zhanibek Khans Street, Astana, 010000

What's nearby

  • Kazakhstan Central Concert Hall - 19 min walk - 1.6 km
  • Bayterek Tower - 2 min drive - 2.0 km
  • Astana Arena - 3 min drive - 2.3 km
  • Khan Shatyr - 3 min drive - 2.7 km
  • The US Embassy and the Consulate in Kazakhstan - 6 min drive - 4.6 km

Getting around

  • Astana Railway Station - 33 min drive
  • Astana (NQZ-Nursultan Nazarbayev Intl.) - 22 min drive

Restaurants

  • ‪Emiliya - ‬13 min walk
  • ‪Galmart - ‬13 min walk
  • ‪Baoli Lounge & Cafe Nur-Sultan - ‬12 min walk
  • ‪Salter’s Fine Meats - ‬13 min walk
  • ‪Caffe Latte - ‬11 min walk

About this property

Royal Park Hotel & SPA

Upscale hotel near Kazakhstan Central Concert Hall
Located close to Parliament of Kazakhstan and Korme Exhibition Complex, Royal Park Hotel & SPA provides a free breakfast buffet, a free daily manager's reception and a coffee shop/cafe. Treat yourself to a hot stone massage, a body wrap or a body scrub at SPA-центр «ELIXIR», the on-site spa. Enjoy a meal at the two on-site restaurants. Free in-room WiFi is available to all guests, along with dry cleaning/laundry services and a bar.
Other perks at this hotel include:
  • An indoor pool and an outdoor pool
  • Free self-parking and extended parking
  • A round-trip airport shuttle (surcharge), free newspapers and coffee/tea in reception
  • A lift, luggage storage and a TV in reception
Room features
All 85 rooms include comforts such as 24-hour room service and air conditioning, in addition to perks such as free WiFi and safes.
Extra conveniences in all rooms include:
  • Bathrooms with deep-soaking baths and free toiletries
  • Flat-screen TVs with satellite channels
  • Coffee/tea makers, daily housekeeping and desks

Languages

Azerbaijani, English, Russian, Turkish

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle at scheduled times and on request for a surcharge
  • Area shuttle (surcharge)
  • Free extended parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 7 AM to 10:30 AM
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Free daily manager's reception
  • Snack bar/deli

Things to do

  • Full-service spa
  • Indoor pool
  • Outdoor pool
  • TV in common areas

Family friendly

  • Indoor pool
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Business centre
  • Conference centre (65 square foot of space)
  • Meeting rooms

Full-service spa

  • 2 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hot stone massages
  • Hot tub
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages
  • Thai massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 1 building
  • 5 floors
  • Built in 2012
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathtub
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Slippers
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Desk
  • Free local calls
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for KZT 5000.0 per night.

Payment types at the property

Important information

Optional extras

  • Airport shuttle fee: KZT 4500 per vehicle (one-way)
  • Rollaway bed fee: KZT 5000.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash

We should mention

If you require a visa to enter the country, your property may be able to help with the supporting documents needed to obtain one. To learn more, you can contact the property using the contact details included on your booking confirmation. The property may charge for this assistance, even if you end up cancelling your reservation. All arrangements are solely between the property and yourself.
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Children under 6 years old are not allowed in the spa without adult supervision

Property is also known as

Astana Hotel
Hotel Astana
Royal Park Hotel Astana
Royal Park Hotel Nur-Sultan
Royal Park Nur-Sultan
Hotel Royal Park Hotel & SPA Nur-Sultan
Nur-Sultan Royal Park Hotel & SPA Hotel
Royal Park Hotel
Royal Park
Hotel Royal Park Hotel & SPA
Astana Hotel
Royal Park Hotel SPA
Royal Park Hotel Nur-Sultan
Royal Park Hotel
Royal Park Nur-Sultan
Royal Park
Hotel Royal Park Hotel & SPA Nur-Sultan
Nur-Sultan Royal Park Hotel & SPA Hotel
Hotel Royal Park Hotel & SPA
Royal Park Hotel & SPA Nur-Sultan
Astana Hotel
Royal Park Hotel SPA
Royal Park Hotel Nur-Sultan
Royal Park Hotel
Royal Park Nur-Sultan
Royal Park
Hotel Royal Park Hotel & SPA Nur-Sultan
Nur-Sultan Royal Park Hotel & SPA Hotel
Hotel Royal Park Hotel & SPA
Royal Park Hotel & SPA Nur-Sultan
Astana Hotel
Royal Park Hotel SPA

Frequently asked questions

Does Royal Park Hotel & SPA have a pool?

Yes, this property has an indoor pool and an outdoor pool.

Is Royal Park Hotel & SPA pet-friendly?

No, pets are not allowed at this property.

How much is parking at Royal Park Hotel & SPA?

Self-parking and extended parking are free at this property.

What time is check-in at Royal Park Hotel & SPA?

Check-in start time: 2:00 PM; check-in end time: midnight.

What time is check-out at Royal Park Hotel & SPA?

Checkout is at noon.

Does Royal Park Hotel & SPA provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of KZT 4500 per vehicle applies.

Where is Royal Park Hotel & SPA located?

Located in Yesil District, this spa hotel is within 2 mi (3 km) of Kazakhstan Central Concert Hall, Parliament of Kazakhstan and Korme Exhibition Complex. House of Ministries and Khan Shatyr are also within 3 mi (5 km).

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Royal Park Hotel & SPA Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 8 out of 54 reviews
Rating 8 - Good. 19 out of 54 reviews
Rating 6 - Okay. 17 out of 54 reviews
Rating 4 - Poor. 7 out of 54 reviews
Rating 2 - Terrible. 3 out of 54 reviews

8.0/10

Cleanliness

6.8/10

Staff & service

7.0/10

Amenities

7.0/10

Property conditions & facilities

Reviews

6/10

Сотрудница ресепшена, которая не может найти нашу бронь. Другая сотрудница ресепшена, которая на вопрос "у вас в спа выдают полотенца?" приветливо отвечает "а вы там и спросите". Холодный малосъедобный завтрак, где всего понемногу и все уже остыло (и блин холодный, и яйцо, и глазунью, и колбаски гриль). Бассейн в спа с неработающим гидромассажем (как сказала сотрудница спа "когда-то работали, но это много лет назад было"). Ванная комната с черным грибком в плиточных швах.
завтрак - все холодное
виден грибок в швах
вид из окна
Stayed 2 nights in Mar 2020

8/10

Hôtel valant 3 étoiles chez nous mais bon accueil, chambre spacieuse et bien équipée. Point noir: le wifi de l’hôtel est beaucoup trop faible!
Stayed 1 night in Jan 2020

6/10

We went for the football, check in was very slow but improved from then on. Drinks and food good .
Stayed 2 nights in Nov 2019

4/10

Stayed 10 nights in Sep 2019

10/10

Clean and nice location. The breakfast is good and there is a good Chinese restaurant in the building.
Stayed 1 night in Jan 2019

2/10

You are treated like a thief and you will be asked to pay a deposit in case you steel sthing from the minibar
Stayed 2 nights in Dec 2018

10/10

Cart was broken, had to carry bags. Everything else was just fine.
Stayed 1 night in Nov 2018

6/10

La proximité avec le chantier Abu Dhabi Plaza est intéressante pour éviter les bouchons matinaux. La wifi passe mal dans la chambre
Stayed 8 nights in Oct 2018

6/10

Stayed 5 nights in Oct 2018

4/10

I have contacted the hotel about the airport shuttle. Heard nothing from them. On the arrival mentioned at the reception on that matter. No apologies were given. Poor service and customer care
Stayed 1 night in Aug 2018

8/10

Stop Over 때문에 하루 묵은 호텔입니다. 생각보다는 큰 호텔이더군요. 그런데 주위에 아무것도 없는 것이 좀. 공항에서 타고간 택시값보다 아침에 제공하는 공항 서비스는 두배이상 비싸네요. 그런데 호텔에서 쉽게 택시를 잡을 순 없었습니다.
Stayed 1 night in Aug 2018

6/10

Nice hotel but cold inside the room. They give yOur heater.
Stayed 4 nights in Aug 2018

8/10

Stayed 1 night in May 2018

6/10

This hotel would not get 4 stars in Europe. The breakfast was very poor and not very tasty. Another issue was that there was not option to get the hotel room warm as per the central heating is turned off in may (even when the outside temperature is around zero). The positive was that the room was big and clean. The hotel kitchen works 24/7.
Stayed 6 nights in May 2018

8/10

Stayed 3 nights in May 2018

8/10

청결함은 좋았으나 욕실 수조 배수가 잘 되지 않았고, 조식 부페는 그럭저럭이었음. 그러나 친절한 직원들과 도심과 공항 가까이 위치한 것은 충분한 장점임. 아, 호텔내 위치한 스파는 시간당 요금이 놀라울 정도로 비쌌으나 마사지 가격은 꽤 저렴한 수준임
Stayed 2 nights in Jan 2018

4/10

Stayed 23 nights in Jan 2018

6/10

Stayed 1 night in Nov 2017

10/10

It’s a very good restaurant in the hotel. The Hotel staff is kind and have good service Not the newest rooms but it’s okey. Very good service in the spa. Perfect for business trips
Stayed 1 night in Nov 2017

2/10

Vi fick ingen egen nyckel till rummet. Varje gång man skulle in, tex efter frukost, måste man ned till receptionen, som skickade upp någon som öppnade. Fick aldrig någon förklaring. Ryktades om rädsla för prostitution. Frukosten var ingenting för västerlänningar. Inget riktigt bröd och inget pålägg. Gröna ägg och sötsaker. Vatten över hela golvet från duschen. De flesta anställda kunde inte engelska.
Stayed 4 nights in Aug 2017

8/10

주변에 아파트 건축으로 삭막한 것 이외에는 전반적으로 만족스러움
Stayed 1 night in Sep 2017

4/10

There are some serious issues with the quality of the construction of this hotel. Poorly fitted bathrooms, and even some dangerous finishes in the rooms themselves such as loose power plugs and rows of screws projecting from the floor flashings.
Stayed 4 nights in Sep 2017

6/10

Extra costs 3000 Tenge to use the pool and spa area, early morning call was offered but they didn´t call us. Rooms clean and close to EXPO
Stayed 3 nights in Aug 2017

8/10

8/10