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Hotel Riu Jalisco - All Inclusive

3.5 star property
Beachfront property with relaxing spa services

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hotel Riu Jalisco - All Inclusive

On the beach, sun-loungers, beach towels, windsurfing
2 outdoor pools, pool umbrellas, pool loungers
Courtyard
Reception
Sports facility

Reviews

7.8 out of 10

Good

Popular amenities

  • All-inclusive
  • Bar
  • Breakfast included
  • Spa
  • Pool
  • Gym

Room options

Available filters for rooms
Showing 37 of 37 rooms

View all photos for Standard Double Room (M)

Minibar, in-room safe, laptop workspace, blackout curtains

Standard Double Room (M)

Highlights

Balcony
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
TV
Blackout curtains
Ceiling fan
Hairdryer
  • 28 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Family Room (U)

Minibar, in-room safe, laptop workspace, blackout curtains

Family Room (U)

Highlights

Balcony
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
TV
Blackout curtains
Separate bedroom
Ceiling fan
  • 32 sq m
  • Sleeps 4
  • 2 Queen Beds and 1 Single Bed OR 1 King Bed and 1 Single Bunk Bed

View all photos for Double Room (B2C-CAN)

Minibar, in-room safe, laptop workspace, blackout curtains

Double Room (B2C-CAN)

Highlights

Balcony
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
TV
Blackout curtains
Ceiling fan
Hairdryer
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Standard Double Room (L)

Minibar, in-room safe, laptop workspace, blackout curtains

Standard Double Room (L)

Highlights

Balcony
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
TV
Blackout curtains
Ceiling fan
Hairdryer
  • 28 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Standard Double Room (U)

Minibar, in-room safe, laptop workspace, blackout curtains

Standard Double Room (U)

Highlights

Balcony
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
TV
Blackout curtains
Ceiling fan
Hairdryer
  • 28 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Family Room (B2C-CAN)

Minibar, in-room safe, laptop workspace, blackout curtains

Family Room (B2C-CAN)

Highlights

Balcony
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
TV
Blackout curtains
Separate bedroom
Ceiling fan
  • Sleeps 4
  • 2 Queen Beds and 1 Single Bed OR 1 King Bed and 1 Single Bunk Bed

View all photos for Junior Suite (U)

Minibar, in-room safe, laptop workspace, blackout curtains

Junior Suite (U)

Highlights

Balcony
Separate sitting area
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
TV
Blackout curtains
Ceiling fan
  • 52 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Family Room (B2C-US)

Minibar, in-room safe, laptop workspace, blackout curtains

Family Room (B2C-US)

Highlights

Balcony
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
TV
Blackout curtains
Ceiling fan
Hairdryer
  • 32 sq m
  • Sleeps 4
  • 2 Double Beds and 1 Single Bed OR 2 Double Beds and 1 Double Sofa Bed

View all photos for Family Suite, 2 Bedrooms (B2C-US)

Minibar, in-room safe, laptop workspace, blackout curtains

Family Suite, 2 Bedrooms (B2C-US)

Highlights

Balcony
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
TV
Blackout curtains
2 bedrooms
Ceiling fan
  • 67 sq m
  • Sleeps 6
  • 1 King Bed and 1 Double Bed

View all photos for Junior Suite (B2C-US)

Minibar, in-room safe, laptop workspace, blackout curtains

Junior Suite (B2C-US)

Highlights

Balcony
Separate sitting area
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
TV
Blackout curtains
Separate bedroom
  • 52 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Double Room, 2 Bedrooms (U)

Minibar, in-room safe, laptop workspace, blackout curtains

Double Room, 2 Bedrooms (U)

Highlights

Balcony
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
TV
Blackout curtains
2 bedrooms
Ceiling fan
  • 28 sq m
  • Sleeps 8
  • 4 Double Beds

View all photos for Suite, Jetted Tub, Ocean View (B2C-US)

Minibar, in-room safe, laptop workspace, blackout curtains

Suite, Jetted Tub, Ocean View (B2C-US)

Highlights

Balcony
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
TV
Blackout curtains
Separate bedroom
Ceiling fan
  • 52 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Double Room (B2C-US)

Minibar, in-room safe, laptop workspace, blackout curtains

Standard Double Room (B2C-US)

Highlights

Balcony
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
TV
Blackout curtains
Ceiling fan
Hairdryer
  • 28 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Double Room (C)

Minibar, in-room safe, laptop workspace, blackout curtains

Double Room (C)

Highlights

Balcony
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
TV
Blackout curtains
Ceiling fan
Hairdryer
  • 28 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Double Room, Connecting Rooms (C)

Minibar, in-room safe, laptop workspace, blackout curtains

Double Room, Connecting Rooms (C)

Highlights

Balcony
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
TV
Blackout curtains
2 bedrooms
Ceiling fan
  • 28 sq m
  • Sleeps 8
  • 4 Double Beds

View all photos for Junior Suite (M)

Minibar, in-room safe, laptop workspace, blackout curtains

Junior Suite (M)

Highlights

Balcony
Separate sitting area
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
TV
Blackout curtains
Ceiling fan
  • 52 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite (L)

Minibar, in-room safe, laptop workspace, blackout curtains

Junior Suite (L)

Highlights

Balcony
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
TV
Blackout curtains
Ceiling fan
Hairdryer
  • 52 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Double Room, Connecting Rooms (B2C-CAN)

Minibar, in-room safe, laptop workspace, blackout curtains

Double Room, Connecting Rooms (B2C-CAN)

Highlights

Balcony
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
TV
Blackout curtains
2 bedrooms
Ceiling fan
  • Sleeps 8
  • 4 Double Beds

View all photos for Suite, Jetted Tub, Ocean View (L)

Minibar, in-room safe, laptop workspace, blackout curtains

Suite, Jetted Tub, Ocean View (L)

Highlights

Balcony
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
TV
Blackout curtains
Separate bedroom
Ceiling fan
  • 52 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Family Suite, 2 Bedrooms (M)

Minibar, in-room safe, laptop workspace, blackout curtains

Family Suite, 2 Bedrooms (M)

Highlights

Balcony
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
TV
Blackout curtains
2 bedrooms
Ceiling fan
  • 67 sq m
  • Sleeps 6
  • 1 King Bed, 1 Double Sofa Bed and 2 Double Beds

View all photos for Suite, Jetted Tub, Ocean View (B2C-CAN)

Minibar, in-room safe, laptop workspace, blackout curtains

Suite, Jetted Tub, Ocean View (B2C-CAN)

Highlights

Balcony
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
TV
Blackout curtains
Separate bedroom
Ceiling fan
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, Jetted Tub, Ocean View (M)

Minibar, in-room safe, laptop workspace, blackout curtains

Suite, Jetted Tub, Ocean View (M)

Highlights

Balcony
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
TV
Blackout curtains
Separate bedroom
Ceiling fan
  • 52 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, Jetted Tub, Ocean View (C)

Minibar, in-room safe, laptop workspace, blackout curtains

Suite, Jetted Tub, Ocean View (C)

Highlights

Balcony
Separate sitting area
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
TV
Blackout curtains
Separate bedroom
  • 52 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Family Suite, 3 Bedrooms (B2C-CAN)

Minibar, in-room safe, laptop workspace, blackout curtains

Family Suite, 3 Bedrooms (B2C-CAN)

Highlights

Balcony
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
TV
Blackout curtains
3 bedrooms
Ceiling fan
  • Sleeps 6
  • 1 King Bed, 2 Double Beds and 1 Double Sofa Bed

View all photos for Double Room, 2 Bedrooms (B2C-US)

Minibar, in-room safe, laptop workspace, blackout curtains

Double Room, 2 Bedrooms (B2C-US)

Highlights

Balcony
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
TV
Blackout curtains
2 bedrooms
Ceiling fan
  • Sleeps 8
  • 4 Double Beds

View all photos for Family Suite, 2 Bedrooms (C)

Minibar, in-room safe, laptop workspace, blackout curtains

Family Suite, 2 Bedrooms (C)

Highlights

Balcony
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
TV
Blackout curtains
3 bedrooms
Ceiling fan
  • 67 sq m
  • Sleeps 6
  • 1 King Bed, 2 Double Beds and 1 Double Sofa Bed

View all photos for Standard Double Room (E)

Minibar, in-room safe, laptop workspace, blackout curtains

Standard Double Room (E)

Highlights

Balcony
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
TV
Blackout curtains
Ceiling fan
Hairdryer
  • 28 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Family Room (L)

Minibar, in-room safe, laptop workspace, blackout curtains

Family Room (L)

Highlights

Balcony
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
TV
Blackout curtains
Separate bedroom
Ceiling fan
  • 32 sq m
  • Sleeps 4
  • 2 Double Beds and 1 Double Sofa Bed OR 1 King Bed and 1 Single Bunk Bed

View all photos for Family Room (C)

Minibar, in-room safe, laptop workspace, blackout curtains

Family Room (C)

Highlights

Balcony
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
TV
Blackout curtains
Separate bedroom
Ceiling fan
  • 32 sq m
  • Sleeps 4
  • 2 Queen Beds and 1 Single Bed OR 1 King Bed and 1 Single Bunk Bed

View all photos for Family Room (M)

Minibar, in-room safe, laptop workspace, blackout curtains

Family Room (M)

Highlights

Balcony
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
TV
Blackout curtains
Ceiling fan
Hairdryer
  • 32 sq m
  • Sleeps 4
  • 2 Double Beds and 1 Single Sofa Bed OR 1 King Bed and 1 Single Bunk Bed

View all photos for Family Suite, 2 Bedrooms (U)

Minibar, in-room safe, laptop workspace, blackout curtains

Family Suite, 2 Bedrooms (U)

Highlights

Balcony
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
TV
Blackout curtains
2 bedrooms
Ceiling fan
  • 67 sq m
  • Sleeps 6
  • 1 King Bed, 1 Double Sofa Bed and 2 Double Beds

View all photos for Suite, Jetted Tub, Ocean View (U)

Minibar, in-room safe, laptop workspace, blackout curtains

Suite, Jetted Tub, Ocean View (U)

Highlights

Balcony
Separate sitting area
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
TV
Blackout curtains
Separate bedroom
  • 52 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Quadruple Room Standard

Minibar, in-room safe, laptop workspace, blackout curtains

Quadruple Room Standard

  • Sleeps 4
  • 2 Double Beds

View all photos for Double Room Standard

Minibar, in-room safe, laptop workspace, blackout curtains

Double Room Standard

  • Sleeps 4
  • 2 Double Beds

View all photos for Suite Junior

Minibar, in-room safe, laptop workspace, blackout curtains

Suite Junior

  • Sleeps 2
  • 1 King Bed and 1 Single Bed

View all photos for Family Room -6 Guests- Standard

Minibar, in-room safe, laptop workspace, blackout curtains

Family Room -6 Guests- Standard

  • Sleeps 6
  • 1 Double Sofa Bed and 2 Double Beds

View all photos for Suite With Sea View

Minibar, in-room safe, laptop workspace, blackout curtains

Suite With Sea View

  • Sea view
  • Sleeps 2
  • 1 King Bed

Similar properties

On the beach, sun-loungers, beach towels, beach massages

Hotel Riu Vallarta - All Inclusive

Pool
Breakfast included
All-inclusive
Spa
8.4 out of 10, Very good, (2749)
Hotel Riu Vallarta - All Inclusive
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About the area

Map
Av. De los Cocoteros, sn-Lote K, Nuevo Vallarta, NAY, 63732

What's nearby

  • Nuevo Vallarta Beach - 19 min walk - 1.7 km
  • Flamingos Golf Club - 3 min drive - 3.2 km
  • El Tigre Golf at Paradise Village - 6 min drive - 6.2 km
  • Nayar Vidanta Golf - 7 min drive - 6.5 km
  • Playa Bucerias - 12 min drive - 5.8 km

Getting around

  • Puerto Vallarta, Jalisco (PVR-Licenciado Gustavo Diaz Ordaz Intl.) - 23 min drive

Restaurants

  • ‪Don Rafael - ‬5 min walk
  • ‪La Botana - ‬6 min walk
  • ‪Riu Palace Piano Bar - ‬12 min walk
  • ‪Kulinarium - ‬7 min walk
  • ‪Mozza Mare - ‬3 min drive

About this property

Hotel Riu Jalisco - All Inclusive

All-inclusive eco-certified property near Bay of Banderas
A free breakfast buffet, a nightclub and a swim-up bar are just a few of the amenities provided at Hotel Riu Jalisco - All Inclusive. This property is a great place to bask in the sun with a beachfront location, sunloungers and surfing. Treat yourself to a hot stone massage, reflexology or a body scrub at Asian Spa, the on-site spa. Be sure to enjoy a meal at any of the 5 on-site restaurants. Fitness classes are offered at the health club; other things to do include volleyball, windsurfing and sailing. Free in-room WiFi is available to all guests, along with a poolside bar and shopping on-site.
You'll also find perks such as:
  • 2 outdoor pools and a children's pool, with sunloungers, pool umbrellas and a swim-up bar
  • Free self-parking
  • Limo/town car service, babysitting (surcharge) and wedding services
  • A billiards/pool table, secured bike storage and motorised watercraft on-site
  • Guest reviews speak highly of the family-friendly amenities, pool and helpful staff
Room features
All 700 rooms feature comforts such as laptop-friendly workspaces and air conditioning, in addition to perks such as free WiFi and safes. Guest reviews speak positively of the cleanliness rooms at the property.
More amenities include:
  • Free infant beds and free extra beds
  • Bathrooms with eco-friendly toiletries and showers
  • TVs with satellite channels
  • Balconies, recycling and ceiling fans

All-inclusive details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included.

Food and beverages

All meals, snacks and beverages included
In-room minibar (all beverages included)

Activities and facilities/equipment

All non-motorised water sports, land activities and use of recreational facilities and equipment are included.

Water activities

Kayaking
Sailing
Snorkelling
Surfing/body boarding
Windsurfing

Land activities

Fitness facilities
Football
Volleyball

Lessons/classes/games

Aerobics

Entertainment

On-site entertainment and activities

Awards and affiliations

Eco-certified property
This property participates in Travelife – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Limo/town car service
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 7 AM to noon
  • 5 bars/lounges
  • 5 restaurants
  • A poolside bar
  • A swim-up bar
  • Coffee and tea in common areas
  • Snack bar/deli

Family friendly

  • 2 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • Free cot
  • Free rollaway/extra bed
  • Free supervised activities for children
  • Laundry facilities
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Outdoors

  • Beach loungers
  • Beach towels
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas

Full-service spa

  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Prenatal massages
  • Reflexology
  • Spa treatment rooms
  • Sports massages
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 100% renewable energy
  • 6 floors
  • Art Deco architecture
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Reception hall
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Free rollaway/extra bed

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • TV with satellite channels

Food and drink

  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board on request
  • Laptop workspace
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 11 PM
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival
This property doesn't offer after-hours check-in
This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Free rollaway/extra beds!
Free cots are available on request at the property

Payment types at the property

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Due to Mexican government regulations, Riu Hotels and Resorts will no longer exchange US dollars for Mexican pesos at their properties located in Mexico.

We should mention

Only registered guests are allowed in the guestrooms

Property is also known as

Riu Jalisco
Riu Jalisco All Inclusive
Riu Jalisco All Inclusive Nuevo Vallarta
Riu Jalisco Nuevo Vallarta
Clubhotel Riu Jalisco Hotel
Clubhotel Riu Jalisco Riviera Nayarit
Riu Jalisco All Inclusive All-inclusive property Nuevo Vallarta
Riu Jalisco All Inclusive All-inclusive property
Riu Jalisco Inclusive Nuevo V
Riu Jalisco All Inclusive
Hotel Riu Jalisco - All Inclusive Nuevo Vallarta
Hotel Riu Jalisco - All Inclusive All-inclusive property

Frequently asked questions

Does Hotel Riu Jalisco - All Inclusive have a pool?

Yes, this property has 2 outdoor pools and a children's pool.

Is Hotel Riu Jalisco - All Inclusive pet-friendly?

No, pets are not allowed at this property.

How much is parking at Hotel Riu Jalisco - All Inclusive?

Self-parking is free at this property.

What time is check-in at Hotel Riu Jalisco - All Inclusive?

Check-in start time: 3:00 PM; check-in end time: 11 PM. After-hours check-in is not available.

What time is check-out at Hotel Riu Jalisco - All Inclusive?

Checkout is at noon.

Are there all-inclusive benefits at Hotel Riu Jalisco - All Inclusive?

Yes, the property is all-inclusive. All food and drinks are included, and activities include windsurfing, snorkelling, kayaking and more.

Where is Hotel Riu Jalisco - All Inclusive located?

Nestled on the beach, this Nuevo Vallarta property is within 1 mi (2 km) of Bay of Banderas and Nuevo Vallarta Beach. Playa Bucerias and Flamingos Golf Club are also within 2 miles (3 km).

Hotel Riu Jalisco - All Inclusive Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 546 out of 1374 reviews" "
Rating 8 - Good. 390 out of 1374 reviews" "
Rating 6 - Okay. 216 out of 1374 reviews" "
Rating 4 - Poor. 120 out of 1374 reviews" "
Rating 2 - Terrible. 102 out of 1374 reviews" "

8.0/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Maria Felicitas

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I like the staff and service
Stayed 5 nights in Nov 2024

4/10 Poor

Azar

Travelled with family
Disliked: Cleanliness, property conditions & facilities
We moved rooms two times and finally got into our third room. The first two rooms had cockroaches in it. Hotel is old and outdated. Shows in the evening time were, just average. Way below what is normally expected for the price we paid. Pool had bugs and felt dirty. Specialty Restaurants were just average. Buffet felt dirty.
Stayed 4 nights in Nov 2024

10/10 Excellent

Stuart

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just finished my stay and I would recommend this place to others. I think I will stay here again next stay. Rooms were clean and had everything you need. The restaurants were some of the best I had in Mexico. Very good service and great drinks.
Stayed 7 nights in Nov 2024

2/10 Terrible

Jorge

Disliked: Staff & service, property conditions & facilities
Stayed 6 nights in Nov 2024

6/10 Okay

kristie

Liked: Staff & service
Disliked: Property conditions & facilities
Staff was amazing. Food was terrible. The Italian Restaurant food was the worst Italian food I have ever had!
Stayed 3 nights in Nov 2024

6/10 Okay

Laurie

Travelled with family and small children
Liked: Staff & service
Musty, moody smell in rooms. Shower pressure poor, water in shower luke warm. Entertainment very poor, especially for children.
Stayed 7 nights in Nov 2024

8/10 Good

Samantha Stacey

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were amazing. Friendly, welcoming, hospitable and very helpful.
Stayed 7 nights in Nov 2024

8/10 Good

Abigail

Stayed 7 nights in Oct 2024

8/10 Good

Donna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Did not like the pool with constant adult oriented entertainment. We chose the Jalisco because it was “family oriented” If I wanted a constant miked party, I would have booked the “adult venue”
Stayed 7 nights in Nov 2024

8/10 Good

Corey Ryan

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
The hotel & property were nice. The pool could have been kept cleaner. Lots of bugs & trash in the pools from the beginning to end of every day. The food was not good & left a lot to be desired. The events & shows were great.
Stayed 7 nights in Oct 2024

8/10 Good

Agustin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El personal te hace sentir como en casa
Stayed 7 nights in Nov 2024

10/10 Excellent

JEANNETT

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent customer service, everyone is super friendly and helpful.
Stayed 3 nights in Nov 2024

10/10 Excellent

Michael, Calgary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service from staff was exceptional. Food was very good. Was able to access all the "special" restaurants without an issue (other than one, but it was an unusual situation). We aren't pool or nightlife people, so can speak to the shows, etc. Needed to make use of local medical services due and had no issues at all. 2nd time at this resort and thoroughly enjoyed it.
Stayed 5 nights in Nov 2024

10/10 Excellent

Yordan

Liked: Cleanliness, staff & service, property conditions & facilities
Super bueno la comida la atención todo
Stayed 3 nights in Nov 2024

10/10 Excellent

Trevor

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were great! I have dietary restrictions and they were very accomodating
Stayed 4 nights in Nov 2024

10/10 Excellent

Frances Elizabeth

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a lovely location and property, staff were friendly and helpful, some fun activities and very clean. I didn’t like it was very echoey and noisy. Too many kids.
Stayed 7 nights in Nov 2024

6/10 Okay

Shaun

Liked: Cleanliness, staff & service
Stayed 8 nights in Nov 2024

10/10 Excellent

Ramón

Stayed 5 nights in Aug 2024

8/10 Good

Carlos Andres

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2024

10/10 Excellent

Nataliya

Travelled with family
Liked: Cleanliness, staff & service, amenities
We come to Riu first time. We like this resort and most probably will comeback next vacation. The stuff at the front desk very professional and good communication in English. The food in buffet, Italian and stake house restaurants very good. The services is good too. The room is clean. We like the beach very much.
Stayed 14 nights in Oct 2024

6/10 Okay

Tamara lynn

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Food was sub par the staff was friendly and helpful
Stayed 7 nights in Oct 2024

4/10 Poor

Karen

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There was cockroaches and it was supper dirty. Including the pool.
Stayed 5 nights in Oct 2024

10/10 Excellent

Gonzalo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I Am very happy with the employees all the employees are very nice and so kind 🙏🙏🙏♥️♥️♥️♥️ But there is something I’m not happy with and thats the food , the food its not really good in all the restaurante NOT REALLY GOOD 👎👎👎👎👎
Stayed 7 nights in Oct 2024

4/10 Poor

Anglea

Stayed 3 nights in Oct 2024

2/10 Terrible

Anania

Stayed 8 nights in Sep 2024