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"Good hotel room for the price. The lobby is on the 4th floor so it was a little difficult to find at first. I was able to check my luggage before the check-in time. The breakfast was quite crowded but they let us take the food up to our rooms so it was fine. It was a decent sized room right next to the station. There are lots of food options nearby as well."

"Central location, all amenities worked, very cheap price and just a small surcharge for breakfast. Very helpful front-desk young lady and a range of extras like iced drinks in the reception area, including ice cubes."

"Absolutely wonderful experience inside the hotel. Very new and clean rooms with excellent views. Terrific breakfast. The hotel’s only small downside is that it is slightly isolated - very convenient to the convention center next door, but not much else. I would absolutely stay here again if visiting Niigata. "

"Thank you for a great stay!"

"Hotel Okura personifies ‘omotenashi’, well done 👍 "

"Quick walk to the shopping area… very nice breakfast in the morning…enjoyed my stay "

"Location is mint for this hotel. Between the regulator rail service, to the bullet trains, to the area buses, any the coach buses, you have every availability for transportation at your door step. The check in/ out counter staff are very helpful, polite, patient, and understanding. "

"The room was okay but I really enjoyed their big onsen!"

"Very nice hotel, about 3min walk to main station, friendly staff easy check in, large clean rooms modem hotel the buffet break was amazing absolutely recommend would staff again "