8/10 Good
Thomas
Travelled with group
23 Sept,2024
Liked: Cleanliness, amenities, property conditions & facilities
The hotel is located in an ideal location for great walks in the forest and lakeside. It’s clean and well appointed. Would stay there again but would not fall for the front desk trick! Upon checking in, I asked the reception desk woman if the breakfast was included; she checked our reservation and confirmed breakfast was indeed included. Dropped off the bags and came later in the evening to check in. Again; we asked the night manager if the breakfast was included? The gentleman checked the reservation and confirmed it was… after a 2 night stay checkout; we were charged €76.00 for breakfast. Upon questioning… they refused! This was clearly fraud by the front desk… I’m ok with paying for breakfast… but don’t lie and confirm upon checking in breakfast was included. It’s deceptive and bad business by BEST WESTERN! I have stayed in many of them throughout Europe and particularly enjoyed the one in Avila, Spain. This one in Nantes is a good facility; but the staff is dishonest!
Thomas
Stayed 2 nights in Sep 2024