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Mercure Nagano Matsushiro Resort & Spa

4.0 star property
Hotel with a full-service spa, near Matsushiro Castle

Choose dates to view prices

Photo gallery for Mercure Nagano Matsushiro Resort & Spa

Sauna, hot tub, hot springs/mineral springs
Lobby
In-room safe, desk, iron/ironing board, free WiFi
Lobby
In-room safe, desk, iron/ironing board, free WiFi

Reviews

8.2 out of 10
Very good

Popular amenities

  • Spa
  • All-inclusive
  • Breakfast available
  • 24/7 front desk
  • Air conditioning
  • Laundry
The current price is S$79
includes taxes & fees
24 Feb - 25 Feb

Room options

Available filters for rooms
Showing 7 of 7 rooms

View all photos for Classic Room, Japanese style, 4 Futon beds, Mountain view

In-room safe, desk, iron/ironing board, free WiFi

Classic Room, Japanese style, 4 Futon beds, Mountain view

Highlights

Air conditioning
Heating
Fridge
TV
Bidet
Shower/bath combination
Hairdryer
Satellite channels
  • Sleeps 7
  • 4 Single Futons

View all photos for Classic Room with 2 single beds and 1 sofa bed, Mountain view

In-room safe, desk, iron/ironing board, free WiFi

Classic Room with 2 single beds and 1 sofa bed, Mountain view

Highlights

Air conditioning
Heating
Fridge
TV
Bidet
Shower/bath combination
Hairdryer
Satellite channels
  • Sleeps 5
  • 3 Single Beds

View all photos for Classic Room, Japanese style, 2 single beds and 2 futon beds, Mountain view

In-room safe, desk, iron/ironing board, free WiFi

Classic Room, Japanese style, 2 single beds and 2 futon beds, Mountain view

Highlights

Air conditioning
Heating
Fridge
TV
Bidet
Shower/bath combination
Hairdryer
Satellite channels
  • Sleeps 7
  • 2 Single Beds and 2 Single Futons

View all photos for Classic Room, Multiple Beds, Mountain View

In-room safe, desk, iron/ironing board, free WiFi

Classic Room, Multiple Beds, Mountain View

Highlights

Air conditioning
Heating
Fridge
TV
Bidet
Shower/bath combination
Hairdryer
Satellite channels
  • Sleeps 5
  • 2 Single Beds and 1 Double Sofa Bed

View all photos for Classic Room, 2 Single Beds, Mountain View

In-room safe, desk, iron/ironing board, free WiFi

Classic Room, 2 Single Beds, Mountain View

Highlights

Air conditioning
Heating
Fridge
TV
Bidet
Shower/bath combination
Hairdryer
Satellite channels
  • Sleeps 5
  • 2 Single Beds

View all photos for Classic Room, 1 Double Bed with Sofa bed, Mountain View

In-room safe, desk, iron/ironing board, free WiFi

Classic Room, 1 Double Bed with Sofa bed, Mountain View

Highlights

Air conditioning
Heating
Fridge
TV
Bidet
Shower/bath combination
Hairdryer
Satellite channels
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Classic Suite, Multiple Beds, Mountain View (Japanese Western Style)

In-room safe, desk, iron/ironing board, free WiFi

Classic Suite, Multiple Beds, Mountain View (Japanese Western Style)

Highlights

Air conditioning
Heating
Fridge
TV
Bidet
Shower/bath combination
Hairdryer
Satellite channels
  • Sleeps 9
  • 2 Single Beds and 1 Double Sofa Bed

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About the area

Map
1372-1 Nishiterao Matsushiro, Nagano, Nagano-ken, 381-1215

What's nearby

  • Matsushiro Castle - 12 min walk
  • Nagano City Museum - 3 min drive
  • Nagano Olympic Stadium - 6 min drive
  • M-Wave Olympic Memorial Arena - 11 min drive
  • Zenko-ji Temple - 11 min drive

Getting around

  • Shinonoi Station - 7 min drive
  • Chikuma Obasute Station - 16 min drive

Restaurants

  • ‪A-COOP ファーマーズ - ‬4 min drive
  • ‪マクドナルド - ‬4 min drive
  • ‪はま寿司長野篠ノ井店 - ‬4 min drive
  • ‪蕪村篠ノ井店 - ‬2 min drive
  • ‪手打そば処横綱 - ‬3 min drive

About this property

Mercure Nagano Matsushiro Resort & Spa

Upscale hotel near Matsushiro Castle
Located close to Former Matsushiro Literary and Military School and Nagano Olympic Stadium, Mercure Nagano Matsushiro Resort & Spa provides an indoor public bath (no minerals), dry cleaning/laundry services and a sauna. For some rest and relaxation, visit the hot springs/mineral springs or the sauna. Free in-room WiFi, with a speed of 50+ Mbps, is available to all guests, along with a hot tub and a restaurant.
Other perks at this hotel include:
  • Free self-parking
  • Buffet breakfast (surcharge), hot springs on-site and an electric car charging station
  • A 24-hour front desk, a banquet hall and a front desk safe
  • Guest reviews speak well of the overall condition
Room features
All 345 rooms feature comforts such as air conditioning, as well as perks such as free WiFi and safes.
More conveniences in all rooms include:
  • Bathrooms with bidets and shower/bath combinations
  • TVs with satellite channels
  • Fridges, heating and desks

All-inclusive details

All-inclusive room rates at Mercure Nagano Matsushiro Resort & Spa are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).

Awards and affiliations

This property is affiliated with the International LGBTQ+ Travel Association (IGLTA) and welcomes lesbian, gay, bisexual, transgender, queer, intersex and asexual (LGBTQ+) guests.

Languages

English, Japanese

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Free uncovered self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7 AM to 9:30 AM for a fee: JPY 3,025 to 3,025 for adults and JPY 1,815 to 2,178 for children
  • A restaurant

Restaurants on site

  • 四季

Things to do

  • Full-service spa
  • Hot springs
  • Sauna

Family friendly

  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service

Full-service spa

  • Hot/mineral springs
  • Outdoor mineral hot springs (onsen)
  • Public indoor bath (no minerals)
  • Sauna
  • Separate men/women areas in public bath
  • Spa open daily
  • Spa tub
  • Yukata (Japanese robes)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Partially-open bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • TV with satellite channels

Food and drink

  • Refrigerator

More

  • Air conditioning
  • Desk
  • Heating
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 1 AM

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Cots (infant beds) are not available

Payment types at the property

Important information

Optional extras

  • Fee for buffet breakfast: approximately JPY 3025 to 3025 for adults and JPY 1815 to 2178 for children

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Additional fees may apply to children for items such as extra bedding and meals.

We should mention

The Japanese Ministry of Health, Labour and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file
Please note that some properties do not permit guests with tattoos to use the on-site public bathing facilities
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Shinshu-matsushiro Royal
Shinshu-matsushiro Royal Hotel
Shinshu-matsushiro Royal Hotel Nagano
Shinshu-matsushiro Royal Nagano
Shinshu Matsushiro Royal Hotel
Royal NAGANO
Royal Hotel NAGANO
Mercure Nagano Matsushiro &
Mercure Nagano Matsushiro Resort Spa
Mercure Nagano Matsushiro Resort & Spa Hotel
Mercure Nagano Matsushiro Resort & Spa Nagano
Mercure Nagano Matsushiro Resort & Spa Hotel Nagano

Frequently asked questions

Is Mercure Nagano Matsushiro Resort & Spa pet-friendly?

No, only service animals are welcome at the property.

How much does it cost to stay at Mercure Nagano Matsushiro Resort & Spa?

As of 16 Feb,2025, prices found for a 1-night stay for 2 adults at Mercure Nagano Matsushiro Resort & Spa on 24 Feb,2025 start from S$79.13, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at Mercure Nagano Matsushiro Resort & Spa?

Self-parking is free at this property.

What time is check-in at Mercure Nagano Matsushiro Resort & Spa?

Check-in start time: 3 PM; check-in end time: 1 AM. After-hours check-in is not available.

What time is check-out at Mercure Nagano Matsushiro Resort & Spa?

Checkout is at 11:00 AM.

Are there all-inclusive benefits at Mercure Nagano Matsushiro Resort & Spa?

Some rate plans available at this property are all-inclusive.

Where is Mercure Nagano Matsushiro Resort & Spa located?

Located in Matsushiro, this spa hotel is within 1 mi (2 km) of Matsushiro Castle and Former Matsushiro Literary and Military School. Nagano Olympic Stadium and Nagano Prefectural Museum of History are also within 6 mi (10 km).

Mercure Nagano Matsushiro Resort & Spa Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 159 out of 378 reviews
Rating 8 - Good. 126 out of 378 reviews
Rating 6 - Okay. 56 out of 378 reviews
Rating 4 - Poor. 22 out of 378 reviews
Rating 2 - Terrible. 15 out of 378 reviews

8.4/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Isabella

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel, location was a bit hard to get public transportation sometimes
Stayed 3 nights in Feb 2025

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast buffet
Stayed 5 nights in Jan 2025

10/10 Excellent

Taylor

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were amazing!
Stayed 3 nights in Feb 2025

8/10 Good

Joel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2025

10/10 Excellent

Racielle Ann

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice onsen! Quiet and relaxing experience.
Stayed 3 nights in Jan 2025

4/10 Poor

Krystyna, GERRINGONG

Travelled with family
Liked: Cleanliness
Disliked: Amenities
This property is super dated. I don't think it has been renovated since the 90s. The room smelled of mothballs and dining was difficult to book as they had a chart that needed to be adhered too. Laundry was crazy, 3 washers and dryers for hundreds of people. I was in my room and a whole heap of people just walked in as they were given my room too. Check in was difficult. The staff tried hard but they need some guidance from. Upper management. Some flowers or indoor plants would help warm up the lobby too. It was more like a private hospital.
Stayed 2 nights in Jan 2025

10/10 Excellent

Ong

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Has a public onsen and lounge. Room is large, breakfast is delicious. Will be better if they renovate the toilet and have stronger air conditioning
Stayed 1 night in Jan 2025

8/10 Good

Monica

Travelled with family
The food was excellent but the property was far from attractions with no stores around. If you are relying on public transport it was a ways away from the train station and you have to walk from the bus stop in the dark with no proper lights. If your using it as a base to go skiing it's excellent not if you expect night life
Stayed 2 nights in Jan 2025

4/10 Poor

Dana

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Well, our plans changed at the last minute and this hotel was the only one in Nagoya with two rooms left. It is massively outdated. I had read other reviews stating that the sparse hallway decor was bothersome, but I did not expect it to get to me. It did. I found this hotel to be soul killing and left before my time was up. Its also way outside the main city so it is isolating.
Stayed 3 nights in Dec 2024

10/10 Excellent

SHARAD

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2025

8/10 Good

Hafida

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The hotel was good, but the check-in took long despite 5 people available, but doing things super slow.
Stayed 1 night in Dec 2024

10/10 Excellent

Ryan

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If you get the right package l, everyhting in inclusive!!
Stayed 3 nights in Dec 2024

6/10 Okay

Nancy

Travelled with family
The facility is very dated. Staff is friendly and helpful. It is not close to the train station.
Stayed 1 night in Dec 2024

10/10 Excellent

Rustam

Stayed 1 night in Dec 2024

6/10 Okay

Wai Kheong Mercury

Travelled with family
Liked: Cleanliness, property conditions & facilities
check in 4 people, 3 sets of amenities. everything need to request. very unlike of a 4 star hotel
Stayed 4 nights in Dec 2024

10/10 Excellent

James, Safety Harbor

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very large room with nice furnishings. Excellent dining area with views and space.
Stayed 1 night in Dec 2024

10/10 Excellent

Nina

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hot water cold Water tub system . Nice pillow and view
Stayed 3 nights in Nov 2024

6/10 Okay

Jarrod

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast buffet was amazing. The onsen was nice. Our expierence was very streamlined, but lacked the charm of smaller onsen.
Stayed 1 night in Nov 2024

6/10 Okay

sunil

Location too far from city. Property is old and needs updating
Stayed 1 night in Nov 2024

4/10 Poor

Shlomi Shlomo

Travelled with group
Liked: Cleanliness, staff & service, amenities
Hotel is a bit old and rooms are dated. Breakfast system is terrible; you need to pick a time to go to breakfast, but if you arrive to the hotel late, all early schedules for the breakfast are already taken…! There is no first-come, first-serve system, which is really annoying!!!
Stayed 2 nights in Nov 2024

4/10 Poor

Daniel

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
I feel that people should know that every thing in this property is outdated and depressing. Looks like the rooms have not been updated since the 80 s . The furniture, the drapes, the cart are so old , the bathrooms are very outdated and small even the lighting in the room is bad. It is not convenient as 30 minutes from They train and the city . The food at the restaurant is plenty full and the quality average. I gave it 2 stars as we had a very nice concierge Also you should know that at the end you will be charged extra for a spa tax no matter if you used it or not. There are plenty of nice hotels for that price in Japan , very disappointed by this one
Stayed 2 nights in Nov 2024

8/10 Good

Stasia

Liked: Staff & service, room comfort
Spacious room, comfortable bed, service is ok. Breakfast spread was great. Free parking available. Do take note that hotel charges ¥900 per room for bathing tax, apparently for usage of public bath (onsen), even though we did not use it at all during our 3 nights stay. Hotel staff explained that this bathing tax will be charged regardless of usage. This is not logic, in my point of view. Mecure management (being a big hotel chain) should look into a managing system to only charge this tax for rooms that used the public bath.
Stayed 3 nights in Oct 2024

8/10 Good

Kok Sheng

Travelled with family
Liked: Cleanliness, staff & service
The room are big but its a bit dated design.
Stayed 1 night in Oct 2024

4/10 Poor

Wolff

Liked: Cleanliness
Disliked: Staff & service, amenities
Our hotel was a half hour bus ride from Nagano station but the hotel runs a courtesy bus so was glad we inquired at information center at Nagano station. The hotel is dated and could do with updating but the room was spacious and the mattress ( we chose a traditional mattress on the floor) was v comfortable. The onsen was a good experience too. We had a 2 night stay and told at check in that THE MEALS were provided .At the same time given a sheet with the meal times. It was not till half-way during our meal on our second night that a waiter came to ask us to sign for the meals at $80 cad/head. An extra 480$ for the 2nights. What was v upsetting was if we were told at our 1st night, we certainly would not have dined there the 2nd and the person n who checked us in would not come to at least speak to me to try to clarify the situation.He avoided eye contact too. This marred the experience and made me feel that I was forced into a corner. If he said your breakfast is included or someone had i formed us while lining up for the evening meal that this was extra, then I feel that would have been av different experience- at least we could choose
Stayed 2 nights in Oct 2024

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Needs lots of updates. Excellent staff.
Excellent staff can’t make up for elderly property. Far from station and you will need to order taxis to and from as the buses and hotel shuttle don’t run often. Non-smoking in name but still lingering smoke smell as nothing has been updated since the rooms were smoking. There was mildew on the shower curtains and central AC so you are unable to adjust the temperature in the room. It was very warm on the top floors.
Stayed 3 nights in Oct 2024