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Lotte Arai Resort

4.0 star property
Family ski hotel with 2 restaurants

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Photo gallery for Lotte Arai Resort

Front of property – evening/night
Point of interest
Hot springs
Exterior
Hot springs

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Hot tub
  • Spa
  • Bar
  • Pool
  • Gym
  • 24/7 front desk
The current price is S$89
includes taxes & fees
17 Mar - 18 Mar

Room options

Available filters for rooms
Showing 26 of 26 rooms

View all photos for ARAI Bldg. Character Twin / Mountain view (2 beds)

Premium bedding, down duvets, pillow-top beds, minibar

ARAI Bldg. Character Twin / Mountain view (2 beds)

Highlights

Soundproofed
Air conditioning
Heating
Fridge
Flat-screen TV
Premium bedding
Down duvet
Blackout curtains
  • 31 sq m
  • Mountain view
  • Sleeps 3
  • 1 Single Bed and 1 Double Bed

View all photos for CLUB Bldg. Premier Suite / Twin (2 beds)

Premium bedding, down duvets, pillow-top beds, minibar

CLUB Bldg. Premier Suite / Twin (2 beds)

Highlights

Soundproofed
Air conditioning
Heating
Fridge
Flat-screen TV
Premium bedding
Down duvet
Blackout curtains
  • 75 sq m
  • Mountain view
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed

View all photos for CLUB Bldg. Grand Premier Suite (2 beds)

Premium bedding, down duvets, pillow-top beds, minibar

CLUB Bldg. Grand Premier Suite (2 beds)

Highlights

Soundproofed
Air conditioning
Heating
Fridge
Flat-screen TV
Premium bedding
Down duvet
Blackout curtains
  • 113 sq m
  • Mountain view
  • Sleeps 4
  • 2 Double Beds

View all photos for CLUB Bldg. Deluxe DoubleTwin (2 beds)

Premium bedding, down duvets, pillow-top beds, minibar

CLUB Bldg. Deluxe DoubleTwin (2 beds)

Highlights

Soundproofed
Air conditioning
Heating
Fridge
Flat-screen TV
Premium bedding
Down duvet
Blackout curtains
  • 43 sq m
  • Mountain view
  • Sleeps 4
  • 2 Double Beds

View all photos for LODGE Bldg. Deluxe Twin / Mountain view (2 beds)

Premium bedding, down duvets, pillow-top beds, minibar

LODGE Bldg. Deluxe Twin / Mountain view (2 beds)

Highlights

Soundproofed
Air conditioning
Heating
Fridge
Flat-screen TV
Premium bedding
Down duvet
Blackout curtains
  • 42.6 sq m
  • Mountain view
  • Sleeps 2
  • 2 Single Beds

View all photos for LODGE Bldg. Deluxe Suite F (3 beds)

Premium bedding, down duvets, pillow-top beds, minibar

LODGE Bldg. Deluxe Suite F (3 beds)

Highlights

Soundproofed
Air conditioning
Heating
Fridge
Flat-screen TV
Premium bedding
Down duvet
Blackout curtains
  • 79.2 sq m
  • Sleeps 4
  • 1 King Bed and 2 Single Beds

View all photos for CLUB Bldg. Deluxe Double (1 bed)

Premium bedding, down duvets, pillow-top beds, minibar

CLUB Bldg. Deluxe Double (1 bed)

Highlights

Soundproofed
Air conditioning
Heating
Fridge
Flat-screen TV
Premium bedding
Down duvet
Blackout curtains
  • 43 sq m
  • Mountain view
  • Sleeps 2
  • 1 Double Bed

View all photos for CLUB Bldg. Premier Suite / Double (1 bed)

Premium bedding, down duvets, pillow-top beds, minibar

CLUB Bldg. Premier Suite / Double (1 bed)

Highlights

Soundproofed
Air conditioning
Heating
Fridge
Flat-screen TV
Premium bedding
Down duvet
Blackout curtains
  • 75 sq m
  • Mountain view
  • Sleeps 2
  • 1 King Bed

View all photos for CLUB Bldg. Deluxe FamilyTwin (2 beds)

Premium bedding, down duvets, pillow-top beds, minibar

CLUB Bldg. Deluxe FamilyTwin (2 beds)

Highlights

Soundproofed
Air conditioning
Heating
Fridge
Flat-screen TV
Premium bedding
Down duvet
Blackout curtains
  • 34 sq m
  • Mountain view
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed

View all photos for LODGE Bldg. Corner Suite (2 beds)

Premium bedding, down duvets, pillow-top beds, minibar

LODGE Bldg. Corner Suite (2 beds)

Highlights

Soundproofed
Air conditioning
Heating
Fridge
Flat-screen TV
Premium bedding
Down duvet
Blackout curtains
  • 63 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for ARAI Bldg. Superior Twin / Mountain view (2 beds)

Premium bedding, down duvets, pillow-top beds, minibar

ARAI Bldg. Superior Twin / Mountain view (2 beds)

Highlights

Soundproofed
Air conditioning
Heating
Free cots/infant beds
Fridge
Flat-screen TV
Blackout curtains
Premium bedding
  • 31 sq m
  • Mountain view
  • Sleeps 2
  • 2 Single Beds

View all photos for LODGE Bldg. Deluxe Suite (2 beds)

Premium bedding, down duvets, pillow-top beds, minibar

LODGE Bldg. Deluxe Suite (2 beds)

Highlights

Soundproofed
Air conditioning
Heating
Fridge
Flat-screen TV
Premium bedding
Down duvet
Blackout curtains
  • 76.3 sq m
  • Mountain view
  • Sleeps 4
  • 2 Double Beds

View all photos for NEST Bldg. Deluxe Twin (2 beds)

Premium bedding, down duvets, pillow-top beds, minibar

NEST Bldg. Deluxe Twin (2 beds)

Highlights

Soundproofed
Air conditioning
Heating
Fridge
Flat-screen TV
Premium bedding
Down duvet
Blackout curtains
  • 34.3 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for LODGE Bldg. Deluxe FamilyTwin (2 beds)

Premium bedding, down duvets, pillow-top beds, minibar

LODGE Bldg. Deluxe FamilyTwin (2 beds)

Highlights

Soundproofed
Air conditioning
Heating
Free cots/infant beds
Fridge
Flat-screen TV
Blackout curtains
Premium bedding
  • 44.6 sq m
  • Sleeps 3
  • 1 Single Bed and 1 Double Bed

View all photos for LODGE Bldg. Deluxe DoubleTwin (2 beds)

Premium bedding, down duvets, pillow-top beds, minibar

LODGE Bldg. Deluxe DoubleTwin (2 beds)

Highlights

Soundproofed
Air conditioning
Heating
Free cots/infant beds
Fridge
Flat-screen TV
Blackout curtains
Premium bedding
  • 44.6 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for LODGE Bldg. Deluxe Quadruple (4 beds)

Premium bedding, down duvets, pillow-top beds, minibar

LODGE Bldg. Deluxe Quadruple (4 beds)

Highlights

Soundproofed
Air conditioning
Heating
Free cots/infant beds
Fridge
Flat-screen TV
Blackout curtains
Premium bedding
  • 54.6 sq m
  • Sleeps 4
  • 4 Single Beds

View all photos for LODGE Bldg. Deluxe Twin (2 beds)

Premium bedding, down duvets, pillow-top beds, minibar

LODGE Bldg. Deluxe Twin (2 beds)

Highlights

Soundproofed
Air conditioning
Heating
Free cots/infant beds
Fridge
Flat-screen TV
Blackout curtains
Premium bedding
  • 40.6 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for ARAI Bldg. Superior FamilyTwin (2 beds)

Premium bedding, down duvets, pillow-top beds, minibar

ARAI Bldg. Superior FamilyTwin (2 beds)

Highlights

Soundproofed
Air conditioning
Heating
Free cots/infant beds
Fridge
Flat-screen TV
Blackout curtains
Premium bedding
  • 31 sq m
  • Sleeps 3
  • 1 Single Bed and 1 Double Bed

View all photos for ARAI Bldg. Superior FamilyTriple (3 beds)

Premium bedding, down duvets, pillow-top beds, minibar

ARAI Bldg. Superior FamilyTriple (3 beds)

Highlights

Soundproofed
Air conditioning
Heating
Free cots/infant beds
Fridge
Flat-screen TV
Blackout curtains
Premium bedding
  • 42 sq m
  • Sleeps 4
  • 2 Single Beds and 1 Double Bed

View all photos for ARAI Bldg. Superior Twin / 4 beds in total (Connecting rooms)

Premium bedding, down duvets, pillow-top beds, minibar

ARAI Bldg. Superior Twin / 4 beds in total (Connecting rooms)

Highlights

Soundproofed
Air conditioning
Heating
Fridge
Flat-screen TV
Premium bedding
Down duvet
Blackout curtains
  • 62 sq m
  • Mountain view
  • Sleeps 4
  • 4 Single Beds

View all photos for ARAI Bldg. Superior Double (1 bed)

Premium bedding, down duvets, pillow-top beds, minibar

ARAI Bldg. Superior Double (1 bed)

Highlights

Soundproofed
Air conditioning
Heating
Fridge
Flat-screen TV
Premium bedding
Down duvet
Blackout curtains
  • 23 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for LODGE Bldg. Deluxe Suite R (2 beds)

Premium bedding, down duvets, pillow-top beds, minibar

LODGE Bldg. Deluxe Suite R (2 beds)

Highlights

Soundproofed
Air conditioning
Heating
Fridge
Flat-screen TV
Premium bedding
Down duvet
Blackout curtains
  • 54.6 sq m
  • Mountain view
  • Sleeps 2
  • 2 Single Beds

View all photos for ARAI Bldg. Character Triple / Mountain view (3 beds)

Premium bedding, down duvets, pillow-top beds, minibar

ARAI Bldg. Character Triple / Mountain view (3 beds)

Highlights

Soundproofed
Air conditioning
Heating
Fridge
Flat-screen TV
Premium bedding
Down duvet
Blackout curtains
  • 40 sq m
  • Mountain view
  • Sleeps 4
  • 2 Single Beds and 1 Double Bed

View all photos for ARAI Bldg. Superior Triple / Mountain view (3 beds)

Premium bedding, down duvets, pillow-top beds, minibar

ARAI Bldg. Superior Triple / Mountain view (3 beds)

Highlights

Soundproofed
Air conditioning
Heating
Free cots/infant beds
Fridge
Flat-screen TV
Blackout curtains
Premium bedding
  • 31 sq m
  • Sleeps 3
  • 3 Single Beds

View all photos for ARAI Bldg. Superior Twin (2 beds)

Premium bedding, down duvets, pillow-top beds, minibar

ARAI Bldg. Superior Twin (2 beds)

Highlights

Soundproofed
Air conditioning
Heating
Free cots/infant beds
Fridge
Flat-screen TV
Blackout curtains
Premium bedding
  • 23 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for LODGE Bldg. Deluxe Suite T (2 beds)

Premium bedding, down duvets, pillow-top beds, minibar

LODGE Bldg. Deluxe Suite T (2 beds)

Highlights

Soundproofed
Air conditioning
Heating
Fridge
Flat-screen TV
Premium bedding
Down duvet
Blackout curtains
  • 54.6 sq m
  • Sleeps 4
  • 2 Double Beds

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About the area

Map
1966 Ryozenji, Myoko, Niigata, 944-0062

What's nearby

  • Myoko Kogen - 1 min walk - 0.0 km
  • Seki Onsen Ski Resort - 19 min drive - 16.9 km
  • Akakura Onsen Ski Area - 22 min drive - 21.5 km
  • Ikenotaira Onsen Ski Resort - 25 min drive - 23.2 km
  • Mount Myoko - 58 min drive - 37.3 km

Getting around

  • Naoetsu Station - 29 min drive
  • Niigata (KIJ) - 113 min drive

Restaurants

  • ‪くびき野情報館 - ‬19 min drive
  • ‪Sky Restaurant Zen - ‬16 min drive
  • ‪食堂ミサ - ‬8 min drive
  • ‪Myoko Coffee - ‬6 min walk
  • ‪氷見きときと寿し - ‬8 min drive

About this property

Lotte Arai Resort

Upscale family-friendly hotel near Takada Park
You can look forward to a poolside bar, an indoor mineral hot spring (onsen) and a terrace at Lotte Arai Resort. Skiers and snowboarders can spend time on the slopes at this hotel, which offers downhill skiing, ski passes and ski equipment hire. For some rest and relaxation, visit the hot springs or the sauna. At the two on-site restaurants, enjoy breakfast, lunch, dinner, light fare and Japanese cuisine. Enjoy the gym, as well as activities, such as snow tubing, snowboarding and hiking/biking. Free in-room WiFi is available to all guests, along with shopping on-site and 2 coffee shops/cafes.
Additional perks include:
  • A seasonal outdoor pool and an indoor pool, with pool umbrellas
  • Continental breakfast (surcharge), free train station pick-up and bike hire
  • Hot springs on-site, a 24-hour front desk and a vending machine
  • A front desk safe, ping pong and concierge services
  • Guest reviews say good things about the overall condition
Room features
All 245 rooms have comforts, such as premium bedding and laptop-friendly workspaces, in addition to perks, such as air conditioning and bathrobes.
Other amenities include:
  • Pillowtop mattresses and down duvets
  • Deep-soaking baths, bidets and free toiletries
  • Flat-screen TVs with cable channels
  • Fridges, free tea bags/instant coffee and electric kettles

Languages

Chinese (Mandarin), English, Japanese, Korean

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available
  • Free train station pick-up shuttle from 9:00 AM to 8:30 PM
  • Train station shuttle at scheduled times, on request
  • Free train station drop-off

Food and drink

  • Daily continental breakfast available 7:00 AM to 10:00 AM for a fee: JPY 3,080 for adults and JPY 1,870 for children
  • 2 coffee shops/cafes
  • 2 restaurants
  • A bar/lounge
  • A poolside bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Asahi
  • BAR Ruri
  • Sky Restaurant ZEN
  • The Plate
  • ゴンドラレストラン Village

Things to do

  • 2 hot tubs
  • Bicycle rentals
  • Books
  • Downhill skiing
  • Full-service spa
  • Gym
  • Hiking/biking trails
  • Hot spring
  • Indoor pool
  • Karaoke
  • Library
  • Mountain biking
  • Playground
  • Ropes course
  • Sauna
  • Seasonal outdoor pool
  • Shopping
  • Ski equipment rentals
  • Ski lessons
  • Ski passes
  • Ski storage
  • Snow tubing
  • Snowboarding
  • Table tennis
  • Ziplining

Family friendly

  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Playground
  • Pool toys
  • Seasonal outdoor pool
  • Snack bar/deli
  • Soundproofed rooms
  • Trampoline

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Lockers
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Turndown service

Business services

  • 3 meeting rooms
  • Business centre
  • Computer station

Outdoors

  • Barbecue grill
  • Garden
  • In the mountains
  • Outdoor entertainment area
  • Picnic area
  • Pool umbrellas
  • Terrace

Full-service spa

  • Hot spring
  • Hot springs open from 6:30 AM - 11:00 PM
  • Hot springs water temperature - 38 ºC
  • Public indoor mineral hot springs (onsen)
  • Public outdoor mineral hot springs (onsen)
  • Spa open select days

Accessibility

  • Lift

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Bidet
  • Deep soaking bathtub
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Shower/bathtub combination
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Electric kettle
  • Free bottled water
  • Minibar
  • Refrigerator
  • Tea bags/instant coffee

More

  • Air conditioning
  • Desk
  • Heating
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms
  • Window screens
LIST_ALT

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
For any questions, please contact the property using the information on the booking confirmation
Ski slopes open in mid-December, depending on snow conditions. Guests should contact the property in advance of arrival for ski slope availability.
Meals are not included in the breakfast and half board rate plans for children ages 3 and under.
Disposable personal items such as toothbrush, razor, hairbrush, and shower cap are available for a surcharge in the lobby.

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from 1 April to 16 December:
  • Hot tub

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
2 children, up to the age of 6 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available.

Payment types at the property

MONETIZATION_ON

Important information

Optional extras

  • Fee for continental breakfast: from approximately JPY 3080 for adults and from JPY 1870 for children

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The seasonal pool will be open from August to August
Hot springs access available from 6:30 AM to 11:00 PM
The Japanese Ministry of Health, Labour and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file
A car is not required for transport to and from this property
Please note that some properties do not permit guests with tattoos to use the on-site public bathing facilities

Property is also known as

LOTTE ARAI RESORT Myoko
LOTTE ARAI Myoko
LOTTE ARAI
Lotte Arai Resort Hotel
Lotte Arai Resort Myoko
Lotte Arai Resort Hotel Myoko

Frequently asked questions

Does Lotte Arai Resort have a pool?

Yes, this property has an indoor pool and a seasonal outdoor pool.

How much does it cost to stay at Lotte Arai Resort?

As of 11 Mar,2025, prices found for a 1-night stay for 2 adults at Lotte Arai Resort on 17 Mar,2025 start from S$89.00, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Lotte Arai Resort pet-friendly?

No, pets are not allowed at this property.

How much is parking at Lotte Arai Resort?

This hotel doesn't offer parking.

What time is check-in at Lotte Arai Resort?

Check-in start time: 3 PM; check-in end time: midnight. After-hours check-in is not available.

What time is check-out at Lotte Arai Resort?

Checkout is at 11 AM.

Where is Lotte Arai Resort located?

Located near the slopes, this Myoko hotel is in the mountains, and within 16 mi (25 km) of Takada Park, Iwanohara Vineyard and Imori Pond. Joetsu Municipal Aquarium and Naena Waterfall are also within 20 mi (32 km).

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Lotte Arai Resort Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 168 out of 330 reviews
Rating 8 - Good. 97 out of 330 reviews
Rating 6 - Okay. 40 out of 330 reviews
Rating 4 - Poor. 20 out of 330 reviews
Rating 2 - Terrible. 5 out of 330 reviews

9.4/10

Cleanliness

8.2/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Billy

Awesome ski in and out property, if you take the train and get off at the closest station they have a shuttle bus that takes you to the resort
Stayed 2 nights in Feb 2025

8/10 Good

Maxwell

Nice resort with a few restaurants on site. Facilities were nice and the staff were helpful. Would not recommend for a solo traveler longer than a weekend. Mountain was nice and convenient for skiing
Stayed 6 nights in Jan 2025

10/10 Excellent

James

Excellent resort with Western amenities and very nice rooms and facilities paired with classic Japanese charm and culture. Would definitely stay here again. Our family absolutely loved it!
Stayed 1 night in Jan 2025

10/10 Excellent

VU MY LINH

Great for family. There’s something for everyone.
Stayed 3 nights in Jan 2025

10/10 Excellent

Yuk Kee Brian

awesome
Stayed 5 nights in Jan 2025

8/10 Good

Cliff

This beautiful resort would’ve gotten the 5 stars it deserved had it not been for the Vietnamese restaurant in the pas through that I reserved a table at. I was ignored while others were seated and orders taken and weee eating before I was acknowledged. Had it not been for that place experience this place was easy 5/5.
Stayed 2 nights in Feb 2025

8/10 Good

TAS

ski
Stayed 3 nights in Jan 2025

6/10 Okay

Matthew

Second visit to Arai. Snow was brilliant! Lifts are great compared to the older and more tired resorts like Akakura Onsen. My issue this visit is many facilities were closed. Bakery Cafe, Convenience Store, Asahi Restaurant we closed the entire time or for half our visit. The Plate was also feeling tired in terms of quality compared to our 2024 visit. Rooms and service are great. transfer excellent. Those issues made the great time more bland.
Stayed 5 nights in Jan 2025

10/10 Excellent

aria

Really nice Ski in ski out hotel.
Stayed 1 night in Mar 2024

10/10 Excellent

Cara

Perfect for a family ski vacation, excellent ski school, surrounding area has many good restaurants
Stayed 6 nights in Feb 2024

10/10 Excellent

Shawn

Excellent location for skiing at the resort. The food was good, and the Onsen was excellent. I thoroughly enjoyed my stay.
Stayed 7 nights in Feb 2024

10/10 Excellent

Freddy

Modern & Quaint Japanese Onsen Getaway
Modern yet quaint Japanese Onsen getaway.
Stayed 6 nights in Feb 2024

8/10 Good

Cerine

All inclusive resort
Stayed 2 nights in Feb 2024

10/10 Excellent

Susan

Lovely resort with very comfortable beds and pillows. Very fresh varied food. Highly recommend
Stayed 8 nights in Feb 2024

10/10 Excellent

Cara Yat Chee

Excellent place for ski in ski out with a wonderful ski school for children
Stayed 7 nights in Jan 2023

10/10 Excellent

Huidy

The Lotte Arai Resort exceeded all of our expectations on our recent 2 day getaway to the mountains. We only learned about this resort because it was affiliated with the Ikon pass, but we will certainly return for our next snow adventure in Japan. The location was beautiful and less than 2 hours from Tokyo by shinkansen. There was a convenient hotel shuttle that provided door to door service from Joetsumyoko station to the hotel. The check in process was flawless. We stayed on the 5th floor of the Lodge building in the most spacious hotel room I've ever encountered in Japan. The beds were extremely comfortable and the room conveniently connected to our kids room next door. Restaurant reservations were a snap to get online. The Japanese restaurant AKIRA had both an extensive Japanese buffet for breakfast and a tasty local set menu for dinner. Restaurant HA NOI was fine but not up to US standards for Vietnamese food. The ski/snowboard rental process was quick and easy. We were able to reserve snowboard lessons online without difficulty, and our friends were able to join the group lesson with only 1 days prior notice. The Village Station food court had modern Japanese standard fare that hit the spot after a busy morning on the slopes. There were so many other nice details provided at Lotte including: the Christmas Market where we had a nice Irish Coffee, the Christmas Cake, the pool table and darts, and best of all, the Onsen.
Stayed 2 nights in Dec 2024

10/10 Excellent

Verified traveller

Nice property!
A very comfortable stay for us on a road trip. The property is located in the mountains, about 30-45 minutes to the coastline where all the actions are. Rooms were very clean and spacious. We had rooms that overlook the ski lifts. We went during the quiet season so there was limited dining options. It is a huge property with lots of attractions and we could imagine the buzz in the peak seasons. There was no air-conditioning in the rooms during our stay but the staff brought in electric fans which did the job. A nice stay after all.
Stayed 1 night in Apr 2024

10/10 Excellent

kevin

Epic
Stayed 4 nights in Feb 2024

10/10 Excellent

Verified traveller

Great enjoyable stay
Our second time after 5 years and it’s still as well maintained. We stayed on the lodge/ club side and enjoyed the views from our room. The bar is a favorite, and Japanese restaurant as well. Can skip breakfast if not a big eater- bakery seemed nice. Didn’t enjoy the Korean restaurant as much. Skiing was great! We were lucky to get one day of powder! Ask for Kim in ski school.
Stayed 4 nights in Feb 2024

10/10 Excellent

Ted

Went with the kids. The hotel offers some classes for us to learn skiing or snowboarding. Stayed couple nights. Great experience. Would go to the same hotel if we ever go to Arai.
Stayed 2 nights in Dec 2022

4/10 Poor

Ebony

Liked: Staff & service
Disliked: Amenities
Hotel is split into Lodge and Aria. Lodge is more "fancy", Aria is basic. Hotel staff was friendly and helpful, however the service is odd - no one greeted us on arrival, no one assisted us with bags. Staff just kept walking past us. Our main issue with the hotel came from the Ski rentals staff - they are rude and intentionally unhelpful. The impression I got was they are not interested in helping foreigners. Very unorganised. We filled out the rental form a day prior to us needed the gear - tried on boots etc. Expecting that everything will be ready the next day ready to go. But no, we needed to bring the copy of the form with us on pick up - why? You already have the original. They denied us our rentals without the copy. My husband had to hurry back to the room to find it. I had two young children with me, 1 yr old and 5 yr old and a ski lesson to get to. They ignored us while waiting for my husband despite the guy who served us the pervious day, acted like he didn't even recognise us. Once we got the rentals, I asked one of the guys to help my 5 yr old put his boots on, my hands were full holding our baby and clothes. He seemed very annoyed with me for asking for help, he walked over loosened his boot and walked off. I needed his help to put his boot on! Returning the gear was another drama, but you get the gist - not the best experience and would not recommend this hotel based on our experience with the ski rentals shop and lack of service provided by the hotel.
Stayed 2 nights in Dec 2024

8/10 Good

Jane

This property has everything you need for an enjoyable time, especially skiing and soaking in the onsen. The downside is not being able to explore outside the area freely as we were dependent on the hotel’s bus schedule the ride takes 30min to the train station. We also had difficulty communicating with some of the hotel staff, even though we spoke Japanese fluently! We understand their need to wear masks (sort of) but many times we just wished they spoke more clearly. All in all, we had a memorable time at Arai.
Stayed 4 nights in Feb 2024

8/10 Good

Marc

Service wasn’t great at front desk as they didn’t explain the facility properly. Marc
Stayed 2 nights in Jan 2023

2/10 Terrible

ML

Disliked: Amenities, property conditions & facilities
This property was very over rated. There was no microwave in the room which made it extremely difficult to eat snacks. I thought for the price of the room it was incredibly small. We paid less for more elsewhere in Japan. I was not impressed at all and will not be staying here in the future and will not recommend the hotel to any one I know.
Stayed 6 nights in Mar 2023

6/10 Okay

ATSUKO

Not impressed
Check in was a lengthy process. We found that they could not seem to locate our bags and ski equipment that we sent ahead. They seemed disorganized and confused. Other guests in the lounge areas, dining room and onsen were very loud. Overall not very relaxing. The skiing was not great, as it was so warm, the conditions were bad. The food in the breakfast bugfet was good, but the non Japanese items on the dinner menu were not executed very well. Fairly tasteless yoshoku choices.
Stayed 1 night in Jan 2024