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Quality Inn Massena

2.5 star property
Hotel in Massena with free breakfast and fitness centre

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Quality Inn Massena

Lobby
Lobby
Pillow-top beds, desk, iron/ironing board, cots/infant beds
Pillow-top beds, desk, iron/ironing board, cots/infant beds
Exterior

Reviews

7.4 out of 10

Good

Popular amenities

  • Pet-friendly
  • Housekeeping
  • 24/7 front desk
  • Breakfast included
  • Room service

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Standard Room, 2 Queen Beds, Non Smoking

Pillow-top beds, desk, iron/ironing board, cots/infant beds

Standard Room, 2 Queen Beds, Non Smoking

Highlights

Air conditioning
Fridge
HDTV
Pillow-top bed
Cots/infant beds
Shower/bath combination
Hairdryer
Microwave
  • Sleeps 5
  • 2 Queen Beds

View all photos for Standard Room, 1 Queen Bed, Non Smoking

Pillow-top beds, desk, iron/ironing board, cots/infant beds

Standard Room, 1 Queen Bed, Non Smoking

Highlights

Air conditioning
Fridge
HDTV
Pillow-top bed
Cots/infant beds
Shower/bath combination
Hairdryer
Microwave
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 2 Queen Beds, Smoking

Pillow-top beds, desk, iron/ironing board, cots/infant beds

Standard Room, 2 Queen Beds, Smoking

Highlights

Air conditioning
Fridge
HDTV
Pillow-top bed
Cots/infant beds
Shower/bath combination
Hairdryer
Microwave
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking

Pillow-top beds, desk, iron/ironing board, cots/infant beds

Standard Room, 1 King Bed, Non Smoking

Highlights

Air conditioning
Fridge
HDTV
Pillow-top bed
Cots/infant beds
Shower/bath combination
Hairdryer
Microwave
  • Sleeps 2
  • 1 King Bed

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About the area

Map
10 W Orvis St, Massena, NY, 13662

What's nearby

  • Massena Museum - 1 min walk - 0.2 km
  • Harte Haven Shopping Center - 17 min walk - 1.5 km
  • Grasse River - 2 min drive - 1.8 km
  • Timequest Mini Golf - 4 min drive - 4.1 km
  • Upper Canada Village - 48 min drive - 49.2 km

Getting around

  • Cornwall Station - 24 min drive
  • Massena, NY (MSS-Massena Intl.) - 7 min drive

Restaurants

  • ‪Pizza Hut - ‬3 min drive
  • ‪McDonald's - ‬13 min walk
  • ‪McDonald's - ‬5 min drive
  • ‪Taco Bell - ‬5 min drive
  • ‪Dairy Queen - ‬15 min walk

About this property

Quality Inn Massena

Hotel in the city centre
A free breakfast buffet, dry cleaning/laundry services and a bar are just a few of the amenities provided at Quality Inn Massena. The on-site restaurant, Dars Place, offers lunch and dinner. Stay connected with free in-room WiFi, and guests can find other amenities, such as a gym and a business centre.
You'll also find perks such as:
  • Free self-parking
  • Motorhome/coach/lorry parking, 1 meeting room and free newspapers
  • Coffee/tea in reception, a vending machine and a lift
  • Guest reviews say great things about the helpful staff
Room features
All 117 rooms include comforts such as air conditioning, as well as thoughtful touches such as free WiFi and free weekday newspapers.
Other amenities include:
  • Pillowtop mattresses and cots/infant beds
  • Shower/bath combinations and hairdryers
  • HDTVs with cable channels
  • Fridges, microwaves and coffee/tea makers

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free self parking on site
  • RV/bus/lorry parking on site

Food and drink

  • Free buffet breakfast available daily 6 AM to 9:00 AM
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • Dars Place

Things to do

  • Gym

Family friendly

  • Cot
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • Business centre
  • Meeting room

Accessibility

  • Lift

Room amenities

Bedroom

  • Bedsheets provided
  • Cot
  • Pillowtop mattress

Bathroom

  • Hair dryer
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • HDTV with cable channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Free local calls
  • Free long-distance calls
  • Free weekday newspapers
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in time starts at 3 PM
Minimum check-in age - 21

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets stay for free
Service animals are welcome, and are exempt from fees
Welcoming dogs only
1 total pets
Specific rooms only; pet-friendly rooms can be requested by contacting the property on the number on the booking confirmation

Children and extra beds

Children are welcome
Children up to the age of 18 years can stay for free if using existing beds when occupying the parent or guardian's room
Cots are available on request at the property

Payment types at the property

Important information

Optional extras

  • Pet deposit: USD 50 per stay
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)

Property is also known as

Massena Quality Inn
Quality Inn Massena
Quality Massena
Quality Hotel Massena
Quality Inn Massena Hotel
Quality Inn Massena Massena
Quality Inn Massena Hotel Massena

Frequently asked questions

Is Quality Inn Massena pet-friendly?

Yes, Quality Inn Massena allows dogs (limit 1 total). There's a deposit of USD 50 per stay. Service animals are exempt from fees.

How much is parking at Quality Inn Massena?

Self-parking is free at this property.

What time is check-in at Quality Inn Massena?

Check-in begins at 3 PM.

What time is check-out at Quality Inn Massena?

Checkout is at noon.

Where is Quality Inn Massena located?

Located in the heart of Massena, this hotel is within 1 mile (2 km) of Massena Museum, Harte Haven Shopping Center and Bowlmor Lanes. Raquette River and Grasse River are also within 1 mile (2 km).

Quality Inn Massena Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 89 out of 325 reviews" "
Rating 8 - Good. 120 out of 325 reviews" "
Rating 6 - Okay. 58 out of 325 reviews" "
Rating 4 - Poor. 36 out of 325 reviews" "
Rating 2 - Terrible. 22 out of 325 reviews" "

7.6/10

Cleanliness

8.4/10

Staff & service

7.4/10

Amenities

7.0/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

Murali, Elkridge

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Small town, far from highway
Stayed 1 night in Nov 2024

6/10 Okay

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities
The room was clean. Elevators always smelled like cigarette smoke but were functional and clean. Lobby and back entrance area were clean. Exterior was clean, no garbage. Room rate was good. Very quiet at night.
Stayed 3 nights in Nov 2024

10/10 Excellent

Natalie

Front desk person was courteous and friendly. Room clean. Will continue to stay here.
Stayed 1 night in Nov 2024

10/10 Excellent

Jean-Marie, Mount Vernon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice enough. Room had all the necessities, though they could be a bit more generous with the shampoo and conditioner. Fine for 1 person, maybe 2. Definitely not 3. Bathroom was a bit dilapidated and could use a refresh, but it was clean. On-site restaurant was surprisingly good. Would stay here again if in the area.
Stayed 1 night in Nov 2024

4/10 Poor

Gianfranco

Stayed 2 nights in Oct 2024

8/10 Good

Brian, Brigantine

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
I always stay here. People are always nice.
Stayed 1 night in Oct 2024

10/10 Excellent

Malcolm

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean crisp sheets and pillows
Stayed 2 nights in Sep 2024

8/10 Good

Todd

Travelled with family
Liked: Cleanliness, staff & service, amenities
Stayed 2 nights in Sep 2024

2/10 Terrible

Verified traveller

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, amenities
The woman at the front desk was very nice. But our room was filthy and smelly, dated and shabby. Our sheets kept slipping off the mattress. The AC/heat wasn't working. Carpet was disgusting. Bathroom floor was definitely not cleaned. We weren’t told the heat and air was in between seasons. It looked as though someone tried to break into the hotel on the same floor as plywood covered a window. Friends next to us moved to another hotel. We should have done the same. The rooms need maintenance, deep cleaning and a redo.
Stayed 2 nights in Sep 2024

8/10 Good

Suzie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice staff. Good breakfast and friendly man who works there (80 years old)
Stayed 1 night in Sep 2024

4/10 Poor

imbriglio

Disliked: Staff & service, property conditions & facilities
When we got to our room we had put my wife's Diabetes medicine and insulin in the fridge after a few hours it was not working .We told the front desk and she came to see and she noticed it wasn't working after so many times coming and going they said they were going to down grade us to a double queen bed room. When we got to the room with all our bagages we notice so much crap on top of the window sill and the ceiling falling all over the air condition throwing it all in the air. We refused to stay in that room and went back to the room we had as ( they refuse to switch the fridge) it was the only one left .So i decided to fill up my little cooler so the insulin and other medicine would stay in a cool place over night as this was expensive medecine .The front desk said they would give us a discount which never happened .Just unacceptable
Stayed 1 night in Aug 2024

10/10 Excellent

robin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2024

10/10 Excellent

Randy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very nice place to stay in the downtown area of Massena. We walked all around downtown and found local restaurants for dinner. Beautiful antique furniture in the impressive lobby area of the hotel.
Stayed 1 night in Aug 2024

6/10 Okay

JoAnn

Liked: Staff & service
Stayed 2 nights in Jul 2024

10/10 Excellent

Cheryl

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2024

10/10 Excellent

Verified traveller

Stayed 1 night in Jul 2024

2/10 Terrible

Denise

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Doesn’t look like the pictures. Very gross hotel
Stayed 2 nights in Jul 2024

6/10 Okay

Terese

Disliked: Amenities
replaced, as it is scratched and the drain is rusted, ditto the sink. The toilet is old. There is no fan in the bathroom so, it steans up quickly. The hair dryer is weak.
Stayed 4 nights in Jul 2024

10/10 Excellent

gerald r

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The host (Tim) at the continental breakfast was very friendly and very attentive. All of the staff were very friendly. Our room was very clean.
Stayed 4 nights in Jun 2024

10/10 Excellent

Annette C

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is exceptional! Very nice restraunt on premises. Good parking.

2/10 Terrible

Stonee

Stayed 2 nights in Jun 2024

6/10 Okay

lisa

Travelled with family
Liked: Staff & service, amenities
Outside on table were beer bottles, food and garbage..
Stayed 1 night in Jun 2024

8/10 Good

marilyn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay in Massena, lively park and rivers and the pl
Staff helpful and kind. Responsive.
Stayed 2 nights in Jun 2024

10/10 Excellent

william

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only issue I had with the room was that the air conditioning was not working so it was a hot night
Stayed 1 night in Jun 2024

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Although it’s an older hotel, the Massena Quality Inn provided a comfortable stay. It was very clean and the staff was very helpful and friendly.
Stayed 2 nights in Jun 2024