2/10 Terrible
fejda
Travelled with family
8 Jul,2024
Disliked: Cleanliness, staff & service, amenities
The worse vacation! Only good thing, location. Meals depend who cooks.Rooms are old. Very small. Not good cleaning. Towels’ colour turned to gray due to over used. Sheets change every 3 days otherwise they don’t touch it. Sinks are blocked! Elevator never cleaned! The second day of our arrival they announced that there was going to be disinfection of the rooms for bugs and insects and bacterias! I’ve never seen such a disinfection in a hotel while there are guests in it. Clearly there was a problem even they called it routine . It proved in the end that first, my husband, and then I got very very sick vomiting and diarrhea , a terrible one, on our last 2 days of our stay. Staff inexperienced! They seem never worked in a service business (one or two excepted but those were very rude anyway except receptionists). 2 girls from the staff were argued badly in front of the guests. The hotel owner was there with his whole family for a vacation. I wanted to talk to him to make a positive comment.I was reacted very aggressively and rude, tried to redirect me to the hotel manager whom was never ever seen on site. When I said I was there for 4 days and never seen him, the owner got very frustrated and told me that if I was questioning their management! When I said “I am sorry but I am a customer” I was told to Stop there!! I didn’t argue further! Later I learned that that person called Adil Tunca, was VP of Southern Aegean Tourist Hoteliers and Operators Association. No comment !!!
