Free breakfast (local cuisine), a terrace and a coffee shop/cafe are just a few of the amenities provided at Artuklu Kervansarayi - Special Class. The on-site restaurant offers breakfast, lunch and dinner. In addition to a garden and a library, guests can connect to free in-room WiFi.
You'll also enjoy the following perks during your stay:
Free self-parking and valet parking
A round-trip airport shuttle (surcharge), a lift and a 24-hour front desk
Tour/ticket information, coffee/tea in reception and luggage storage
Room features
All 58 rooms have comforts such as 24-hour room service and air conditioning, in addition to perks such as free WiFi and free bottled water.
Free local cuisine breakfast available daily 8 AM to 10:30 AM
A coffee shop/cafe
A restaurant
Coffee and tea in common areas
Things to do
Library
Family friendly
In-room refrigerator
Laundry facilities
Conveniences
24-hour front desk
Laundry facilities
Luggage storage
Safe at front desk
Guest services
Housekeeping (daily)
Tour and ticket assistance
Outdoors
Garden
Terrace
Accessibility
Lift
More
Built in 1285
Colonial architecture
Designated smoking areas
Room amenities
Bathroom
Free toiletries
Hair dryer
Private bathroom
Shower
Slippers
Towels provided
Entertainment
LCD TV with satellite channels
Food and drink
24-hour room service
Free bottled water
Refrigerator
More
Air conditioning (climate-controlled)
Heating
Policies
Check-in
Check-in time starts at 1 PM
Contactless check-in and check-out are available
Minimum check-in age - 18
Check-out
Check-out before 11 AM
Contactless check-out
Special check-in instructions
This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Access methods
Staffed front desk
Pets
Pets not allowed
Children and extra beds
Children are welcome
Rollaway/extra beds are not available.
Payment types at the property
Important information
Optional extras
Airport shuttle fee: EUR 17 per vehicle (one way)
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Property Registration Number 2022-47-0047
We should mention
Alcohol is not served or permitted at this property
Property is also known as
Artuklu Kervansarayi Special Class Hotel
Kervansarayi Special Class Hotel
Artuklu Kervansarayi Special Class
Kervansarayi Special Class
Artuklu Kervansarayi Mardin
Artuklu Kervansarayi - Special Class Hotel
Artuklu Kervansarayi - Special Class Mardin
Artuklu Kervansarayi - Special Class Hotel Mardin
Frequently asked questions
Is Artuklu Kervansarayi - Special Class pet-friendly?
No, pets are not allowed at this property.
How much does it cost to stay at Artuklu Kervansarayi - Special Class?
As of 7 Jul, 2025, prices found for a 1-night stay for 2 adults at Artuklu Kervansarayi - Special Class on 8 Jul, 2025 start from S$63.91, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
How much is parking at Artuklu Kervansarayi - Special Class?
Self-parking and valet parking are free at this property.
What time is check-in at Artuklu Kervansarayi - Special Class?
Check-in begins at 1 PM.
What time is check-out at Artuklu Kervansarayi - Special Class?
Checkout is at 11 AM.
Does Artuklu Kervansarayi - Special Class provide a shuttle to the airport?
Yes, there's an airport shuttle. A fee of EUR 17 per vehicle applies.
Where is Artuklu Kervansarayi - Special Class located?
Located in Artuklu, this hotel is steps away from Melik Mahmut Mosque, Hatuniye and Sakıp Sabancı Mardin City Museum. Sehidiye Mosque and Sabanci City Museum are also within 10 minutes.
Have a question?
AI iconBeta
Get instant answers with AI powered search of property information and reviews.
Artuklu Kervansarayi - Special Class Reviews
Reviews
7.0
Good
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Rating 10 - Excellent. 70 out of 250 reviews
10 - Excellent
70
Rating 8 - Good. 72 out of 250 reviews
8 - Good
72
Rating 6 - Okay. 43 out of 250 reviews
6 - Okay
43
Rating 4 - Poor. 29 out of 250 reviews
4 - Poor
29
Rating 2 - Terrible. 36 out of 250 reviews
2 - Terrible
36
7.0/10
Cleanliness
7.0/10
Staff & service
5.0/10
Amenities
7.2/10
Property conditions & facilities
6.2/10
Eco-friendliness
Reviews
2/10
Einfach katastrophal nicht empfehlenswert. Bad mit Schimmel befallen, Betten quietschen und die Nachbarzimmer sind mit so dünnen Wänden angereiht dass man alles hören kann.
Hakan
Stayed 1 night in Apr 2025
8/10
Merve
Stayed 1 night in Apr 2025
6/10
Çalışanlar güleryüzlüydü ancak kahvaltı gerçekten çok kötüydü. Sebzeler yıkanmamıştı. Bardak ve tabaklar temiz değildi. İnternet şifresi lobide yazıyordu ancak internet yoktu..
velda
Stayed 3 nights in Apr 2025
10/10
Zafer
Stayed 1 night in Apr 2025
4/10
Otelin konumu ve yapısı çok güzel fakat hizmet anlayışı çok kötü. Odaların temizliği sıkıntılı. 4 kez kahve istedik kimse getirmedi. Kahvaltı çeşitliliği çok zayıf.
Aykut
Stayed 1 night in Apr 2025
2/10
Artuklu kervansaray oteline rezervasyon yaptığımız halde yan tarafta old city yazan yerde konakladık. Biz 2 çift konakladık bizim odamızda sıcak su yoktu pompası bozuldu dediler sabah gelir dediler ama sabah sıcak su da yoktu. Ayrıca sifon da bozuktu. Çeşmesi akıyordu. Diğer arkadaşların odada tualet bozuktu. Oda pervanesi bozuktu sürekli çalışıyordu. Tek anlamda herşey kötüydü. Tam bir hayal kırıklığı. Kahvaltı salonunda da masada kedi geziyordu. Bizim için sıkıntı değil ama başka misafirler tarafından hoş karşılanmayabilir. Hijyenik değil sonuçta.
Tugba
Stayed 1 night in Apr 2025
6/10
Dilara
Stayed 1 night in Apr 2025
2/10
Resepsiyon çok kötü bir davranış sergiliyordu. Karşısındakini dinlemiyor ,umursamaz tavırlar sergiliyordu
Demhat
Stayed 1 night in Mar 2025
10/10
Efe
Stayed 1 night in Mar 2025
6/10
The hotel is beautiful and historical however there was only warm water available for showering at 9pm, water was freezing cold or luke warm. The hotel advertisement states they have a laundry service, when I asked the receptionist she advised they did not have a laundry service. We also had to ask for clean towels and the bed to be changed and room to be cleaned. The room which was the Presidential suite 316 was cold on arrival, radiators not on for the duration of our stay, there was air con unit for heating however wasn’t very effective. The porter was very helpful and an asset to the hotel, unfortunately I wouldn’t stay there again.
Shirley
Stayed 3 nights in Mar 2025
2/10
EVREN
Stayed 3 nights in Mar 2025
2/10
Check-in yaptığımız gece tuttuğumuz kategorinin altı olan odaya götürüldük. Sonra itiraz edince ve fotoğrafları gösterince asıl odaya alındık. Asıl odadaki sifon çalışmadığı için diğer odaya geri alındık ve 2 gece boyunca normalde düşük kategori olan, toplam iki gece tutarı 4000 tl olan odada kaldık. Reervasyon yaptığımız ve 2 gecesi için 6300 tl ödediğimiz odada kalmadık. Otelden kimse bizimle konuşmadı ve inatla aynı kategori olduğunu iletti. Kmse özür dilemedi. Otelde sıcak suyun da muslupu açtıktan 15 dk sonra geldiğini söylediler ama 20 dakika açık tutmamıza rağmen su ılıktı. Bizden 6300 tl ödeme alıp düşük kategoride konaklatarak hiçbir şey yokmuş gibi davrandılar. Kaldığımız sürece yetkili kimse yoktu sürekli konu hakkında iletişim kurmaya çalıştığımız kişi yetkili olmadığını ve bilgi vereceğini iletti. Berbat bir deneyimdi. Havlular lekeli, çarşaflar lekeliydi yani neresinden tutsanız elinizde kalacak bir durum
Nisan
Stayed 2 nights in Feb 2025
8/10
Leyla
Stayed 1 night in Feb 2025
4/10
Otel de temizlik de sorun var. Ve tadilat yapılması gerekli. Kahvaltı dahil olarak 2gecelik iş seyahati de kaldım. Kahvaltı ancak bu kadar eksik ve kötü olabilirdi.
Bir daha tercih etmeyi düşünmüyorum.
muhsin
Stayed 2 nights in Feb 2025
10/10
Tuba
Stayed 1 night in Feb 2025
10/10
Vasif Inanc
Stayed 3 nights in Feb 2025
4/10
Furkan
Stayed 1 night in Jan 2025
8/10
Eray
Stayed 1 night in Dec 2024
6/10
Banyo kapısı kapanmıyordu, duşta su ısınmıyordu. Odanın kapısı estetik olsun diye eski konsept ile yapılmış bu nedenle tam kapanmıyor ve dışardan gelen sesler, koridorda biri konuşarak yürüdüğünde direkt odada gibiydi sesler. Personel ilgiliydi kahvaltı zamanında hazır oluyordu ve yeterliydi.