4/10 Poor
Verified traveller
7 Apr,2016
Disliked: Staff & service, property conditions & facilities, room comfort
Summit condominium let down
Dear Expedia:
Our entire experience with this last trip to Mammoth was not great. I had failed to check over my emails closely and did not see the instructions of where to collect the key. So after 1 hour of searching for an second office to pick up our key and being on the phone asking to be relocated by your staff, we finally arrive at the condo (exhausted and frustrated). When I booked the condo it said it was priced at around $200, I booked two nights and was then utterly shocked to see that my bill came to over $600 with extra charges and fees. I will NEVER book accommodation through you again as I cannot for the life of me understand how you can justify such excessive charges. Anyway back to the condo. It was on the top floor, had no balcony, small windows with no view. The tub was old, the beds horrific and to boot we could not find an wifi passcode anywhere. The office at this point was closed. When preparing our food the pots had left over food from another guest (disgusting). So when I went to the office to deliver the key I gently expressed that it had not been the most pleasant of stays, no wifi the first night, dirty pots, uncomfortable beds, all for the grand total of $300 a night. The receptionist was less than apologetic, told me it was not her fault the dishes were dirty and they had no way of telling if they are dirty when people put them away. In the 4 years we have been going to Mammoth we have not had a bad stay until this one :(