Mahdah Holidays

The strip was central. Took along time to check in. The front desk staff were not very helpful. Only two people working and a long line up of people. I locked myself out of my room, and had to wait in a long line up to get another key. No one around to help except for the two front desk staff that were pretty rude.

Great location for me. The check in process is terrible! I arrived after a very long flight at 10pm to then wait for 30 minutes. They then tried to give me a room with two double beds, I specifically reserved a king. Don't know why it took 10 minutes to find a room. Everything else was fine except no coffee in room...but that's Vegas.

Ive been to Vegas numerous times. Resorts world was bery nice all around. However, met freinds and paid for vip table at Zurk for T-Pain concert and paid quite a bit of money for a vip table in which they oversold. So we were placed outside hy the pool in a make shift vip section and them the staff brought 2 more groups in what was supposed to be a personal vip. It was discombobulated from the entry to our section then after being told concert was at 11 then after finally getting seated. Was told T-pain wouldnt be in until 2am. Very disappointed in the club everything else was perfect

I received exceptional service and truly felt cared for and respected. The level of compassion shown by the staff at Lotte Palace was beyond anything I have experienced before. Thank you to the team for their remarkable dedication. With many staff members having 20 to 40 years of service, I can see why this place stands out.