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Crisol Vía Castellana

4.0 star property
Central hotel connected to the convention centre in Madrid with a 24-hour front desk

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Photo gallery for Crisol Vía Castellana

1 bedroom, minibar, in-room safe, individually furnished
Lobby
Lobby
1 bedroom, minibar, in-room safe, individually furnished
View from room

Reviews

8.2 out of 10
Very good

Popular amenities

  • Parking available
  • 24/7 front desk
  • Housekeeping
  • Air conditioning
  • Free WiFi
  • Breakfast available

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Double room with extra bed

1 bedroom, minibar, in-room safe, individually furnished

Double room with extra bed

Highlights

Soundproofed
Individually furnished
Air conditioning
Connecting rooms available
TV
Separate bedroom
Eco-friendly toiletries
Private bathroom
  • 25 sq m
  • City view
  • Sleeps 3
  • 3 Single Beds

View all photos for Executive Room

1 bedroom, minibar, in-room safe, individually furnished

Executive Room

Highlights

Soundproofed
Individually furnished
Air conditioning
Connecting rooms available
TV
Separate bedroom
Eco-friendly toiletries
Private bathroom
  • 32 sq m
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Premium Room

1 bedroom, minibar, in-room safe, individually furnished

Premium Room

Highlights

Soundproofed
Individually furnished
Air conditioning
Connecting rooms available
TV
Separate bedroom
Eco-friendly toiletries
Private bathroom
  • 40 sq m
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Familiar Room

1 bedroom, minibar, in-room safe, individually furnished

Familiar Room

Highlights

Soundproofed
Individually furnished
Air conditioning
Connecting rooms available
TV
Separate bedroom
Eco-friendly toiletries
Private bathroom
  • 40 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Classic Room

1 bedroom, minibar, in-room safe, individually furnished

Classic Room

8.4 out of 10
Very good
(28 reviews)

Highlights

Soundproofed
Individually furnished
Air conditioning
Connecting rooms available
TV
Separate bedroom
Eco-friendly toiletries
Private bathroom
  • 20 sq m
  • City view
  • Sleeps 2
  • 1 Queen Bed

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About the area

Map
Paseo de la Castellana, 220, Madrid, Madrid, 28046

What's nearby

  • Paseo de la Castellana - 1 min walk - 0.0 km
  • Plaza de Castilla - 3 min walk - 0.3 km
  • Bernabéu Stadium - 2 min drive - 1.8 km
  • Gran Via - 8 min drive - 5.8 km
  • Puerta del Sol - 9 min drive - 6.5 km

Getting around

  • Plaza de Castilla Station - 4 min walk
  • Madrid (XTI-Chamartin Train Station) - 9 min walk
  • Madrid (MAD-Adolfo Suárez Madrid-Barajas) - 12 min drive

Restaurants

  • ‪El Asador de Aranda - ‬4 min walk
  • ‪Rodilla - ‬2 min walk
  • ‪McDonald's - ‬3 min walk
  • ‪Taco Bell - ‬3 min walk
  • ‪Asia Té - ‬6 min walk

About this property

Crisol Vía Castellana

Upscale hotel near Paseo de la Castellana
Close to Plaza de Castilla, Crisol Vía Castellana provides dry cleaning/laundry services, car hire on-site and a business centre. Stay connected with free in-room WiFi.
You'll also enjoy perks such as:
  • Buffet breakfast (surcharge), self-parking (surcharge) and laundry services
  • A computer station, concierge services and a 24-hour front desk
  • A lift, tour/ticket information and luggage storage
  • Guest reviews give top marks for the location
Room features
All 228 individually furnished rooms include comforts such as laptop-friendly workspaces and air conditioning, in addition to amenities such as free WiFi and safes.
Extra amenities include:
  • Reusable coffee/tea filters, recycling and LED light bulbs
  • Eco-friendly toiletries and hairdryers
  • Eco-friendly cleaning products, daily housekeeping and desks

Languages

English, French, Spanish

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Covered parking on site (EUR 21 per day)

Food and drink

  • Daily buffet breakfast available 7:00 AM to 11:00 AM for a fee: EUR 12 per person

Family friendly

  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • Business centre
  • Computer station
  • Conference space
  • Meeting rooms

Accessibility

  • Lift

More

  • 1 building
  • 9 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 1993
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Towels provided

Entertainment

  • TV

Food and drink

  • Limited room service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Individual furnishings
  • Iron/ironing board on request
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Reusable coffee/tea filters
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 2 PM; check-in end time: 6 PM
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 6 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for EUR 40.0 per day.
Cots (infant beds) are not available

Payment types at the property

Important information

Optional extras

  • Fee for buffet breakfast: from approximately EUR 12 per person
  • Covered self-parking fee: EUR 21 per day
  • Rollaway bed fee: EUR 40.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts major credit cards and debit cards; cash is not accepted
This property uses solar energy
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using the information in the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Castilla Plaza Hotel
Hotel Castilla Plaza
Hotel Vía Castellana Madrid
Hotel Vía Castellana
Vía Castellana Madrid
Vía Castellana
Abba Castilla Plaza Madrid
Hotel Abba Castilla Plaza

Frequently asked questions

Is Crisol Vía Castellana pet-friendly?

No, pets are not allowed at this property.

How much is parking at Crisol Vía Castellana?

Self-parking is available for EUR 21 per day.

What time is check-in at Crisol Vía Castellana?

Check-in start time: 2 PM; check-in end time: 6 PM.

What time is check-out at Crisol Vía Castellana?

Checkout is at noon.

Where is Crisol Vía Castellana located?

Located in Chamartín, this hotel is within a 5-minute walk of Paseo de la Castellana and Plaza de Castilla. Bernabéu Stadium is 1.1 mi (1.7 km) away. Plaza de Castilla Station is only a 4-minute walk and Madrid (XTI-Chamartin Train Station) is 9 minutes.

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Crisol Vía Castellana Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 324 out of 887 reviews
Rating 8 - Good. 374 out of 887 reviews
Rating 6 - Okay. 125 out of 887 reviews
Rating 4 - Poor. 39 out of 887 reviews
Rating 2 - Terrible. 25 out of 887 reviews

8.6/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Luz Stella

Liked: Cleanliness, staff & service, property conditions & facilities
Great breakfast buffet
Stayed 2 nights in Oct 2023

10/10 Excellent

Loyda Abigail

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excelente

Excelente
Stayed 2 nights in Dec 2024

10/10 Excellent

KWOK KEUNG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very stylish hotel, impressive
Stayed 2 nights in Nov 2023

8/10 Good

Eric

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Will stay again
Stayed 3 nights in Mar 2023

6/10 Okay

KAYODE

Liked: Cleanliness, staff & service
Ok rooms, facilities and food. Pretty average for 4 star
Stayed 4 nights in Nov 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was great and the room was perfectly set up and clean !!
Stayed 3 nights in Sep 2022

10/10 Excellent

Ulises

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel with pretty views to Plaza de Castilla, also very convenient to have the subway station across the street
Stayed 2 nights in May 2023

8/10 Good

Edgar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Is rare to find now days a places that gives you good service at a reasonable prices.
Stayed 2 nights in Aug 2024

6/10 Okay

Nadia

Liked: Cleanliness, staff & service
Cross the street from bus terminal Very very noisy Rooms - are clean but your can hear everything through the walls
Stayed 5 nights in Sep 2024

8/10 Good

barry

Liked: Staff & service, room comfort
Very convenient from train station & near to metro. Good breakfast clean room. Decor a little dated. Good value though.
Stayed 1 night in Jun 2024

10/10 Excellent

Al

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly and helpful staff. Good parking. Nice location. Everything worked out really well!
Stayed 1 night in Jul 2023

8/10 Good

Maxime

Liked: Cleanliness, staff & service, room comfort

Liked it!

Overall good experience. Just no coffee machine in the room and the furniture is quite old. But the bed was enormous and ultra comfortable! The location is very good, right in front of the world famous twin towers. Great connection by buses and trains with the city center etc. Takes about 30 mins to reach prime locations.
Stayed 4 nights in Dec 2024

10/10 Excellent

Lynta

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly and helpful. The location was very good. It is steps to local transportation.
Stayed 3 nights in Aug 2022

10/10 Excellent

Diana

Liked: Cleanliness, staff & service, property conditions & facilities
The staff are amazing in the hotel. We don’t speak Spanish and they gave us their full effort to communicate with us. We asked for suggestions being first time travellers and they gave us brochures and looked activities up for us and the availability. The cleaners came through daily they are amazing. Location is good to walk to lots of local restaurants. Would definitely stay here again.
Stayed 3 nights in Jun 2024

8/10 Good

Jose

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

we liked it

Everything was ok
Stayed 2 nights in Feb 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort

Older than expected

The room was much older than expected, the pictures must be of some years ago. Some pieces of furniture were really old and in bad shape. However the bed was comfortable. Disappointing in a 4 stars hotel not to find a bottle of water (neither in the fridge), a kettle or a coffee machine. Overall it was a good stay, but it can be certainly improved.
Stayed 2 nights in Nov 2024

6/10 Okay

Andraly

Liked: Staff & service, amenities, property conditions & facilities
We booked for a queen bed, but a double twin was honored instead. This should be stated clear to the guest.
Stayed 1 night in Aug 2022

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort

Just stay away

Dated hotel Extremely poor customer service Just stay away, plenty of good alternatives
Stayed 1 night in Apr 2023

6/10 Okay

Kjellaug

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort

Great location and staff, poor sleep quality

Excellent location, good sized room, nice and clean. Good bed, but unfortunately I didn’t sleep much. First I thought the noice came from underground trains, but as the noice was very frequent, I found that a bit strange. I then realized it was the elevator which made a lot of sound everytime it was in use - which was most of the night. Everytime I dozed off, I was awaken again
Stayed 1 night in May 2024

2/10 Terrible

Duncan

Disliked: Cleanliness, amenities, property conditions & facilities
this hotel is stuck in the 1960's.. its not a 4 star Hotel at all. e.g. no bottled water in the room shower system that has a mind of its own running arctic cold to sun inferno in a split second bed is uncomfortable and room smells of 'old' musty'. I would avoid. Even the Hotel (as per attached photo) it seems is saying it should ONLY be a 2 star and not a 4 star rating !!!!
Stayed 1 night in Sep 2024

6/10 Okay

Juan Ignacio

Liked: Cleanliness
Very poor quality for the money (more a 3* than 4*). Super small room. Weird chemical odour in the bathroom
Stayed 1 night in Jun 2023

2/10 Terrible

Joel

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Poor. Amenities weren’t working. Crap bed. Previously stayed at fantastic boutique hotel then this sludge of a hotel.
Stayed 1 night in Oct 2022

8/10 Good

Esperanza

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ok
Stayed 1 night in Nov 2022

6/10 Okay

JORGE

Liked: Cleanliness, staff & service
AC was not operating.
Stayed 2 nights in Mar 2023

10/10 Excellent

Pieter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good location. Staff helped us book our extra room and extra nights on line, they wouldn't actually book it for us while we stood right in front of them. The staff told us to contact Expedia to extend the stay but Expedia said the hotel didn't release any rooms to them so they couldn't help. Crazy doesn't begin to describe the ping pong ball the hotel made us going back & forth with Expedia. We drove 4 hours from San Sebastian without knowing if we actually had a room for the extra nights we wanted to stay. Expedia said we may have to book with another hotel as this one didn't want to take our money?
Stayed 2 nights in Jul 2023