2/10 Terrible
Norman
Travelled with partner
6 Nov,2024
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Don’t stay here! The hotel is mid-renovation which is seriously needed. The room was OK but common areas are dirty, including some kind of sheet spread across the 5th floor staircase which would seriously impede emergency exit. Beds are hard. The key card didn’t work & had to be reprogrammed- twice in a 2-night stay. The front desk clerk claimed it had been demagnetized due to being next to my cellphone but that wasn’t true, and another guest had the same problem - either the mag stripe cards are worn out or the programmer is faulty. The more helpful clerk at another time didn’t have any way to contact higher management. By the time we went out to find dinner he was nowhere to be found, other arrivals were standing in the lobby frustrated, unable to check in. Parking is on the street, very difficult to find, local residents use the spaces night and daytime, we had to carry our luggage 4 blocks. On arrival the room had no towels which was resolved quickly however when we asked for some sort of cup or glass for water - “the hotel doesn’t supply those”. What??? This is the first time I have encountered that, in thousands of hotel rooms of all categories in my 70 years. Our friends moved elsewhere after one night despite being prepaid and non-refundable.
Norman
Stayed 2 nights in Nov 2024
