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Best Western Urban Hotel

3.0 star property
Escape into an urban oasis where nature meets modern comfort.

Choose dates to view prices

Photo gallery for Best Western Urban Hotel

Exterior
Lobby
Terrace/patio
Blackout curtains, soundproofing, travel cot, bed sheets
Reception

Reviews

8.2 out of 10
Very good

Popular amenities

  • Bar
  • Parking included
  • Housekeeping
  • Air conditioning
  • Pet-friendly
  • 24/7 front desk
The current price is S$99
includes taxes & fees
23 Feb - 24 Feb

Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Classic Room, 1 Double Bed, Non Smoking

Blackout curtains, soundproofing, travel cot, bed sheets

Classic Room, 1 Double Bed, Non Smoking

Highlights

Soundproofed
Air conditioning
Heating
HDTV
Blackout curtains
Private bathroom
Hairdryer
Espresso maker
  • Sleeps 2
  • 1 Double Bed

View all photos for Comfort Room, Multiple Beds, Non Smoking

Blackout curtains, soundproofing, travel cot, bed sheets

Comfort Room, Multiple Beds, Non Smoking

Highlights

Soundproofed
Air conditioning
Heating
HDTV
Blackout curtains
Private bathroom
Hairdryer
Espresso maker
  • Sleeps 3
  • 1 Queen Bed and 1 Single Bed

View all photos for Deluxe Room, 1 King Bed, Non Smoking

Blackout curtains, soundproofing, travel cot, bed sheets

Deluxe Room, 1 King Bed, Non Smoking

Highlights

Soundproofed
Air conditioning
Heating
HDTV
Blackout curtains
Private bathroom
Hairdryer
Espresso maker
  • Sleeps 2
  • 1 King Bed

View all photos for Classic Room, 1 Single Bed, Non Smoking

Blackout curtains, soundproofing, travel cot, bed sheets

Classic Room, 1 Single Bed, Non Smoking

Highlights

Soundproofed
Air conditioning
Heating
HDTV
Blackout curtains
Private bathroom
Hairdryer
Espresso maker
  • Sleeps 1
  • 1 Single Bed

View all photos for Comfort Room, 1 Queen Bed, Non Smoking

Blackout curtains, soundproofing, travel cot, bed sheets

Comfort Room, 1 Queen Bed, Non Smoking

Highlights

Soundproofed
Air conditioning
Heating
HDTV
Blackout curtains
Private bathroom
Hairdryer
Espresso maker
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 Double Bed, Non Smoking

Blackout curtains, soundproofing, travel cot, bed sheets

Standard Room, 1 Double Bed, Non Smoking

Highlights

Soundproofed
Air conditioning
Heating
HDTV
Blackout curtains
Private bathroom
Hairdryer
Espresso maker
  • Sleeps 2
  • 1 Double Bed

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The price is S$93
includes taxes & fees
20 Feb - 21 Feb
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About the area

Map
48 Bis Rue De Valenciennes, Lille, Nord, 59000

What's nearby

  • Lille Grand Palais - 14 min walk
  • Zenith Arena Concert Hall - 16 min walk
  • Euralille - 20 min walk
  • Casino Barriere Lille - 4 min drive
  • Lille Grand Square - 6 min drive

Getting around

  • Porte-de-Douai Station - 4 min drive
  • Porte de Valenciennes Station - 5 min walk
  • Lille (LIL-Lesquin) - 12 min drive

Restaurants

  • ‪La Mousse Touch' - ‬10 min walk
  • ‪Mother - ‬7 min walk
  • ‪Le Bistrot de St So - ‬13 min walk
  • ‪La Pate A Sel - ‬9 min walk
  • ‪Magazine Club - ‬4 min walk

About this property

Best Western Urban Hotel

Eco-certified hotel near Zenith Arena Concert Hall
Take advantage of a terrace, a garden and a bar at Best Western Urban Hotel . The on-site restaurant, Urban Hotel, serves breakfast. Guests can connect to free WiFi in public areas.
Other perks at this hotel include:
  • Free self-parking
  • Buffet breakfast (surcharge), a front desk safe and a banquet hall
  • A lift, free newspapers and multilingual staff
  • Guest reviews say great things about the helpful staff
Room features
All guest rooms at Best Western Urban Hotel feature comforts, such as air conditioning, as well as amenities, such as sound-insulated walls and espresso makers.
Extra conveniences in all rooms include:
  • Bathrooms with showers and hairdryers
  • 80-cm HDTVs with premium channels
  • Travel cots, heating and daily housekeeping

Awards and affiliations

Eco-certified property
This property participates in Green Key (Foundation for Environmental Education) – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

English, French, German, Polish, Russian

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transport

  • Onsite parking available only on request
  • Free self parking on site
  • Limited on-site parking
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10 AM on weekdays and 7 AM to 11:00 AM on weekends; EUR 14 for adults and EUR 8 for children
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • ROCOCO BAR & RESTO
  • Urban Hotel

Family friendly

  • Soundproofed rooms
  • Travel cot

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff

Outdoors

  • Garden
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Lift
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 80-cm flat-screen TV with premium satellite channels

Food and drink

  • Espresso maker
  • Free bottled water

More

  • Air conditioning (climate-controlled)
  • Heating
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 1:30 AM
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
Late check-out fee: EUR 25

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of EUR 10 per pet, per night
Service animals are welcome, and are exempt from fees
1 total (up to 20 kg per pet)
Restrictions apply; for more information contact the property on the number on the booking confirmation

Children and extra beds

Children are welcome
1 child, up to the age of 2 years, can stay for free if using existing beds when occupying the parent or guardian's room
Cots (infant beds) are not available

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: EUR 1.76 per person, per night. This tax does not apply to children under 18 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: from approximately EUR 14 for adults and from EUR 8 for children
  • Pet fee: EUR 10 per pet, per night
  • Service animals are exempt from fees
  • Late check-out fee: EUR 25 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve on-site parking
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)

We should mention

Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using the information in the booking confirmation
Only registered guests are allowed in the guestrooms

National rating

This property has received its official star rating from the French Tourism Development Agency, ATOUT France.

Property is also known as

Best Western Grand Palais
Best Western Grand Palais Lille
Best Western Hôtel Grand Palais
Best Western Hôtel Grand Palais Lille
Hôtel Grand Palais Lille
Hôtel Grand Palais
Grand Palais Lille
Urban Hotel Lille
Urban Lille
Best Western Urban Hotel Spa
Best Western Urban Hotel Lille
Best Western Urban Hotel Hotel
Best Western Urban Hotel Lille
Best Western Urban Hotel Hotel Lille

Frequently asked questions

Is Best Western Urban Hotel pet-friendly?

Yes, this hotel allows pets (limit 1 total) with a maximum weight of up to 20 kg per pet. There's a fee of EUR 10 per pet, per night. Service animals are exempt from fees.

How much does it cost to stay at Best Western Urban Hotel ?

As of 16 Feb,2025, prices found for a 1-night stay for 2 adults at Best Western Urban Hotel on 23 Feb,2025 start from S$98.55, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at Best Western Urban Hotel ?

Self-parking is free at this property.

What time is check-in at Best Western Urban Hotel ?

Check-in start time: 3:00 PM; check-in end time: 1:30 AM. Late check-in is available during limited hours.

What time is check-out at Best Western Urban Hotel ?

Checkout is at noon. Late checkout is available for EUR 25 (subject to availability).

Where is Best Western Urban Hotel located?

Located in Vauban - Wazemmes, this eco-certified hotel is within 1 mile (2 km) of Jean-Baptiste Lebas Square and Zenith Arena Concert Hall. La Gare Saint Sauveur and Lille Natural History Museum are also within 15 minutes. Porte de Valenciennes Station is 5 minutes by foot and Lille Grand Palais Station is 11 minutes.

Best Western Urban Hotel Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 188 out of 545 reviews
Rating 8 - Good. 230 out of 545 reviews
Rating 6 - Okay. 81 out of 545 reviews
Rating 4 - Poor. 34 out of 545 reviews
Rating 2 - Terrible. 12 out of 545 reviews

8.4/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

4/10 Poor

Jesper

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Terrible experience
Terrible room, find another Hotel.
Stayed 1 night in Oct 2024

10/10 Excellent

Yar

Stayed 3 nights in Aug 2024

10/10 Excellent

Gilles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2024

10/10 Excellent

Clare

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel. Large room for 3 people, two bedrooms in one. Walking distance to some lovely restaurants. Lots of choice for breakfast.
Stayed 1 night in Aug 2024

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice, quiet, clean, friendly
Stayed 1 night in Jul 2024

10/10 Excellent

Stuart

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel with car park - walkable to the city centre. Friendly staff. Great bar and outside terrace. Breakfast experience could maybe be improved and toilet space in bathroom is tight!
Stayed 1 night in Jul 2024

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jul 2024

10/10 Excellent

Gabriele

Stayed 1 night in Jul 2024

6/10 Okay

Debbie

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Booked 3 rooms for a one night stay. Rooms were nicely styled but one of the rooms had a terrible smell in the bathroom. We reported this to reception straight away but there were no other rooms available. We were offered one free drink as compensation. The smell did not affect the bedroom as long as the door was closed but my son had to shower and use the toilet in our room as the smell in his bathroom was so bad. The other disappointment was that breakfast was served in a basement room and not in the beautiful dining room. Breakfast was poor for the money. If visiting again I would eat at a local cafe rather than the hotel.
Stayed 1 night in Jun 2024

10/10 Excellent

Stuart

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel in good location for Palais des Beaux Art and our chosen restaurant - both a short walk away. Useful to have secure parking. Room was excellent, with a bath (although water could have been a little hotter). Beautiful decoration on the restaurant and in the hallway/stairs.
Stayed 1 night in May 2024

4/10 Poor

Daniel

Liked: Staff & service
Disliked: Cleanliness, room comfort
OK
Room was rather small. Toilet smelt quite badly of sewerage so had to keep door shut and hold nose during shower. Room was very hot. Location to Lillie very good and free parking made life easier: would score between a 2-3
Stayed 1 night in May 2024

8/10 Good

Darren

Travelled with partner
Liked: Cleanliness, staff & service
Good location to walk into the Old Town area. Excellent to have free and secure parking on site.
Stayed 2 nights in Dec 2023

4/10 Poor

Verified traveller

Disliked: Room comfort
More cons than pros
As other reviews mentioned there seems to be a drain issue at this hotel, quite a strong sewage smell upon entering what was the tiniest room I’ve ever stayed in, nowhere to even open your suitcase or walk around the bed. I believe it’s normally quite reasonably priced but had been increased by over 300% per night due to the rugby World Cup. Very friendly staff though and great secure parking, not the best area but only 10 euro for a taxi into Lille centre
Stayed 3 nights in Sep 2023

6/10 Okay

Lyndsey

Liked: Staff & service
Disliked: Cleanliness
Friendly staff but rooms are run down
Stayed 2 nights in Sep 2023

10/10 Excellent

Mark

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Staff location great and free parking
Stayed 1 night in Sep 2023

8/10 Good

Lisa

Travelled with partner
Liked: Cleanliness, staff & service
This is a friendly small hotel in a quiet area in Lille. We drove from the UK so the onsite parking was a real bonus and the hotel is easy to get to - just a few minutes from the motorway. Check in was easy and staff friendly and polite. Our room was small but the bed was comfortable and the room had all the amenities you need.
Stayed 1 night in Dec 2022

2/10 Terrible

Ian

Stayed 1 night in Oct 2022

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022

6/10 Okay

james

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
As with previous reviews there was a slight smell of drains. If I kept the bathroom door shut it seemed to reduce. Hotel about 15 mins walk and contrary to others I don’t think it was an unsafe neighbourhood.
Stayed 2 nights in Aug 2022

8/10 Good

Andrew

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We had a lovely time staying at the hotel in Lille. We were only there for one night, so it was great for us. If we had stayed any longer, we would have found the area somewhat disappointing as there is very little in the neighbourhood. But the hotel bar and restaurant were really good and the hotel decor was fascinating. Good stop over, but not best location if you are staying any length of time.
Stayed 1 night in Jul 2022

8/10 Good

Starr

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good food and service
We received 2 beds and we had kinda two rooms, but one room had the toilet and the other room had the sink and shower. The food and service were wonderful. The elevator worked when we arrived but after the first night it stopped working. Thank goodness we were onl the first floor. I would recommend this hotel to anyone.
Stayed 3 nights in Jul 2022

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly and helpful
Just an overnight visit to Lille.We chose the least cost room - 3rd floor and small but well equipped with bottled water, tea and a Cafe Richard machine and a good shower room. The 2nd floor was being refurbished without any disturbance to us. It is in an attractive residential street in a post-industrial area - not surrounded by cafes, but has an interesting restaurant which seems very popular with locals. The free onsite parking was very welcome when we arrived, and the Lille Metro system is about 200m away.
Stayed 1 night in May 2022

4/10 Poor

Itzhak

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in May 2022

4/10 Poor

J

Travelled with group
Liked: Cleanliness
Flaky staff
The staff seemed totally disorganised and I was overcharged for 6 breakfasts there was only one of me there 2 nights! Beautiful building and lovely food but just had a feeling you were being ripped off by an Inexperienced team
Stayed 2 nights in Mar 2022

10/10 Excellent

Stephanie

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and helpful staff. Very good restaurant in the hotel. I ate dinner at the hotel three nights, and the food was very good all three nights. My work colleague had a car, so used the secure parking adjacent to the hotel. I chose the hotel because it was close autoroute, had parking, and close enough for me to walk into the center of Lille, and close enough that I had a short Uber ride to the EuroLille train station.
Stayed 4 nights in Nov 2021