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"Absolutely enjoyed my 10 days at this resort. We booked privilege which was absolutely worth it! Our butler, Alberto, was amazing and is one of the reasons I would definitely return to this resort. All of the staff at the resort were incredible, from the bartenders to the waitstaff, to the housekeepers. Everything was amazing I honestly don’t have one complaint! Our butler went above and beyond to make our time special. We were celebrating our 1 year wedding anniversary, and he made little room details for us such as flowers on our bed and setting up our jacuzzi with bubbles and rose petals. The experience team was incredible! Always planning fun activities for everyone to participate in. I’ve been to several resorts and this is the first one that I felt really welcomed at and comfortable! They have different theme nights which were always so fun. The drinks were flowing nonstop and not watered down at all! I would definitely recommend booking privilege if you prefer more top shelf alcohol though. Also, if you book privilege you can order food on the beach, you have access to the privilege areas at the resort/beach, and you get free room service which we took advantage of several times. The breakfast buffet was amazing, and my favorite restaurants were the Mexican restaurant and the Japanese restaurant. The buffet for lunch and dinner was decent and always had lots of different options to choose from. The room was nice and spacious (we booked the honeymoon privilege suite). "

"Had lots of fun with the kids"

"The food "

"my favorite place for retreats "

"Beautiful grounds. Good entertainment. Make you restaurant reservations early! "

"We (2 adults and a child) spent a week at the resort and had a wonderful time. It was very relaxing and family friendly. We spent a lot of our time by the main pool. The daily games of pool volleyball were a lot of fun. Our poolside server, Antonio, took excellent care of us, too. We wandered over to the swim up bar a couple of times and that was a fun atmosphere, as well. The waterpark area was really nice, but definitely geared towards young children, so our 10 year old didnt stay long. Our room was great. It was one of the priveleged suites so it was a large ocean front room with a beautiful view and a hot tub on the porch. There was a lot of seaweed on the beach but the resort worked hard to try and clear it each morning. We enjoyed the food, overall. We preferred the specialty restaurants over the buffet. The other perks of the property were the bowling alley, the wild animals, and the beautiful views from the lobby area. This was our first time at this property but the whole family agreed that we would come back. "

"Platinum Yucatan Princess is the Adults Only section of the larger Princess resort. The larger, general Princess resort is nicer: better cultural ambience, more amenities, more programming. But the Platinum section is adjacent and I had open access to the larger resort's facilities. So I could enjoy both ! Eco-friendliness needs attention: the bars give out plastic cups which say "Don't throw away !" but everyone does; rooms should have large plastic containers of soaps, shampoo, lotion instead of individual sized. "

"We had terrible weather for the week and you would think that would put a damper on the vacation but the resort and the activities made up for it. Great place for adults and kids."

"About the dining at the templo and the Italian buffet you should extend the hours, it was my first time at Sando’s Caracol and couldn’t make a reservation, otherwise everything was excellent."