2/10 Terrible
Jianing
17 Jan,2025
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Horrible Place!!
When we arrived at Commodore Regent on 13th of January, 2025, we found a note on the desk saying the air conditioner was broken. There was no communication regarding this issue prior to our arrival. I called the person on call three times asking whether it would be possible to offer us a different room with a working air conditioner. The lady kept saying she would come back to check availability and get back to me, but never called back.
It was a hot day in Launceston and the room temperature was 35 degrees. We could not have a good night sleep because of the heat.
When we went through check-out on the following day, I spoke to a lady in charge who promised us a $100 refund as a compensation. I requested to get the refund on the spot but she said I had to go through Expedia and she would proceed with the refund once she received the request through Expedia.
I lodged a refund request through Expedia. Expedia got back to me saying they were not able to obtain an approval from the property manager for a refund after multiple attempts and refund could not be granted.
It looked like that the manager was only trying to dismiss us by offering us a "compensation or refund" they never prepared to pay.
STAY AWAY from this place!!!