4/10 Poor
Shaleontyne
Travelled with family
2 Dec,2024
Disliked: Staff & service, amenities, property conditions & facilities
I loved the room styles and the property overall was promising. Unfortunately we found out a week before our arrival the culinary staff was on strike. We felt bad for crossing the line but I had already secured 3 rooms during the holiday season so it was difficult to stay in the same price range so I thought . I called to inquire on what this would effect and I was promised nothing but 2 major restaurants were closed and they only had a buffet that included minimal options , meat, potatoes , powdered eggs, plain bagels and a yogurt parfait .
Since the other loyal workers probably decided to not cross the line the housekeeping was minimal and we would receive knocks on the door at 10 pm for service. In un uniformed staff which was a bit creepy for our group.
Then lastly the protesters would yell and scream on a megaphone calling us losers and just having it blasting the alarm 24 hours a day !!! It was a bit much for us …
Then the resort fee charge is $10 more than Expedia quoted per day per room. Along with a 100 per day per room security deposit that we had to pay . These were not worth it to me while the amenities were minimal and also an active strike going on..
Shaleontyne
Stayed 4 nights in Nov 2024