4/10 Poor
Jessica
Travelled with family
17 Jul,2024
Disliked: Amenities, property conditions & facilities
We stayed at this property for two nights in July 2024. Tahoe had been experiencing a heat wave, so I wanted to cancel a week before arriving. Karen (the owner) made it clear that wasn't allowed. This property doesn't have air conditioning and is very old and dated. In our particular townhouse the sink in the bathroom didn't drain well, upstairs floor is very noisy when walked on, rooms did get very warm and uncomfortable despite the 70 degree weather. The street noise was annoying as big trucks would pass by (we think from construction up the road). Floors, towels and bed sheets were clean.
The bedrooms had outlets that didn't work and very few wall decorations (one room had none and the closet door had been removed).
The pool was okay. Open both days we were there. Hot tub was closed one day. The gym is by appointment only and had few equipment.
I was not impressed by management or this property. They are not accommodating and are firm on no cancellations or refunds.
Jessica
Stayed 2 nights in Jul 2024