I had a very disappointing experience during my stay. The cleanliness of the room was unacceptable—there were hairs everywhere, and it was clear the room hadn’t been cleaned properly. The tiles in the room were wobbly, which felt unsafe and unprofessional.
I had specifically requested one large bed (a king or queen bed), but instead, I was given two separate beds, which was inconvenient and not what I booked. On top of that, the check-in process was extremely slow. It took 30 minutes to check in because the receptionist was very unorganized and inefficient.
Additionally, the check-in time of 5:00 PM is far too late, leaving little time to settle in and enjoy the stay. To make matters worse, I tried calling the hotel earlier to discuss my booking, but no one picked up the phone, making it impossible to address any issues in advance.
Overall, the service, communication, and cleanliness were far below the standard I expect, and I hope these issues are resolved for future guests.
