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Resorts World Genting - Resort Hotel

3.0 star property
Hotel connected to a shopping centre in Genting Highlands with a 24-hour front desk

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Resorts World Genting - Resort Hotel

Lobby
City view
Exterior
Interior
Shopping centre

Reviews

7.6 out of 10

Good

Popular amenities

  • Bar
    Bar
  • Parking available
    Parking available
  • Housekeeping
    Housekeeping
  • 24/7 front desk
    24/7 front desk
  • Laundry
    Laundry
  • Free WiFi
    Free WiFi

Room options

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Interior
Resorts World Awana
Pool
Free WiFi
Restaurant
Air conditioning
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Resorts World Awana
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About the area

Map
Genting Highlands, Genting Highlands, Pahang, 69000

What's nearby

  • SkyAvenue - 2 min walk - 0.2 km
  • First World Plaza - 4 min walk - 0.4 km
  • Snow World - 6 min walk - 0.5 km
  • Genting SkyWorlds Theme Park - 6 min walk - 0.6 km
  • Genting Highlands Premium Outlets - 16 min drive - 8.8 km

Getting around

  • Kuala Lumpur Gombak Station - 58 min drive
  • Subang (SZB-Sultan Abdul Aziz Shah) - 86 min drive

Restaurants

  • ‪McDonald's & McCafé - ‬4 min walk
  • ‪Beena's - ‬3 min walk
  • ‪Eat@B5 - ‬5 min walk
  • ‪OldTown White Coffee - ‬5 min walk
  • ‪Ah Guang Lamb Pot - ‬5 min walk

About this property

Resorts World Genting - Resort Hotel

Hotel near Genting SkyWorlds Theme Park
Near First World Plaza, Resorts World Genting - Resort Hotel provides a garden, dry cleaning/laundry services and a bar. Free WiFi in public areas is available to all guests, along with a business centre and a restaurant.
You'll also enjoy perks such as:
  • Self-parking (surcharge), tour/ticket information and a 24-hour front desk
  • A front desk safe, a lift and concierge services
  • Luggage storage
Room features
All 835 rooms include amenities, such as safes, WiFi and free bottled water.
Other amenities include:
  • Rollaway/extra beds (surcharge) and free cots/infant beds
  • Bathrooms with showers and free toiletries
  • TVs with satellite channels
  • Free tea bags/instant coffee, ceiling fans and daily housekeeping

Languages

Chinese (Mandarin), English, Malay

Property amenities

Internet

  • Available in all rooms: WiFi (surcharge)
  • Available in some public areas: Free WiFi

Parking and transport

  • Parking on site (surcharge)
  • Wheelchair-accessible parking available

Food and drink

  • A bar/lounge
  • A restaurant

Family friendly

  • Free cot
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Business centre

Outdoors

  • Garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • Designated smoking areas

Room amenities

Bedroom

  • Free cot
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • TV with satellite channels

Food and drink

  • Free bottled water
  • Tea bags/instant coffee

More

  • Ceiling fan
  • Desk
  • Iron/ironing board on request
  • Safe

Policies

Check-in

Check-in time starts at 3 PM
Early check-in subject to availability
An early check-in fee will be charged
Contactless check-in and check-out are available
Late check-in subject to availability

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation
The Genting Highlands Theme Park will be closed for renovation until further notice.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for MYR 85 per night.
Free cots are available on request at the property

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: MYR 3.00 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Early check-in is available for a fee (subject to availability)
  • Rollaway bed fee: MYR 85 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

No pets and no service animals are allowed at this property

Property is also known as

Resort Hotel Genting Highlands
Resort Hotel Genting Highlands
Resorts World Genting Resort Hotel Genting Highlands
Resorts World Genting Resort Hotel
Resorts World Genting Genting Highlands
Resorts World Genting
Resorts World Genting Resort
Resorts World Genting Resort Hotel
Resorts World Genting - Resort Hotel Hotel
Resorts World Genting - Resort Hotel Genting Highlands
Resorts World Genting - Resort Hotel Hotel Genting Highlands

Frequently asked questions

Is Resorts World Genting - Resort Hotel pet-friendly?

No, pets are not allowed at this property.

How much is parking at Resorts World Genting - Resort Hotel?

Self-parking is available for a fee.

What time is check-in at Resorts World Genting - Resort Hotel?

Check-in begins at 3 PM. A fee applies for early check-in (subject to availability). Late check-in is available during limited hours.

What time is check-out at Resorts World Genting - Resort Hotel?

Checkout is at noon.

Where is Resorts World Genting - Resort Hotel located?

Situated in the entertainment district, this hotel is within a 5-minute walk of SkyAvenue and First World Plaza. Genting SkyWorlds Theme Park is 0.3 mi (0.5 km) away.

Resorts World Genting - Resort Hotel Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 54 out of 243 reviews" "
Rating 8 - Good. 110 out of 243 reviews" "
Rating 6 - Okay. 49 out of 243 reviews" "
Rating 4 - Poor. 24 out of 243 reviews" "
Rating 2 - Terrible. 6 out of 243 reviews" "

7.8/10

Cleanliness

7.6/10

Staff & service

6.8/10

Amenities

7.4/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

MUI EE

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 3 nights in Aug 2024

4/10 Poor

Julie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

10/10 Excellent

Barbara

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Highland Surprise.
We were overwhelmed by the lenghths to which the staff accommodated our needs to be in different parts of the overall resort at different times. Because most of the major hotels and attractions are interconnected with undercover links and escalators, walking from one to another was relatively easy on such a steep location.
Stayed 3 nights in Oct 2023

10/10 Excellent

SOH

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jun 2023

10/10 Excellent

Khoo Koh

Liked: Staff & service, amenities, property conditions & facilities
Stayed 4 nights in Apr 2023

8/10 Good

Lian peng

Stayed 2 nights in Dec 2022

8/10 Good

ELIANA, PUNGGO CENTRALL

Stayed 2 nights in Mar 2023

2/10 Terrible

Xun Jie

Travelled with family, Travelled with partner
Disliked: Staff & service, property conditions & facilities
Poor customer service with sometimes rude behaving receptionist. Room is not clean.
Stayed 3 nights in Feb 2023

8/10 Good

Gek Choo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Big room

10/10 Excellent

Jashveerdeep Singh

6/10 Okay

Verified traveller

Travelled with family
A basic hotel with high price. No wifi in the room. Only available at the hotel lobby.
Stayed 1 night in Dec 2022

8/10 Good

Lim

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay with a view with the family.
Stay was nice. Room was good size. No room service however and parking is not complimentary. Although room rates went sly high during the dec holidays weekend
Stayed 3 nights in Dec 2022

6/10 Okay

Eng Keen

Stayed 1 night in Dec 2022

8/10 Good

WEI RE

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall was great. Too noisy no sounds proofing

4/10 Poor

Looi

Stayed 1 night in Oct 2022

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Staff & service, room comfort
no wifi in room.
Such grand hotel there is no wifi in the room. No provide toothbrush & toothpaste. End up we have to buy our own.
Stayed 2 nights in Oct 2022

8/10 Good

Verified traveller

Stayed 2 nights in Mar 2020

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad check-in experience
The hotel receptionist couldn’t find our details through the booking ID and I booked 3 rooms with King Size beds but was given 2 rooms with separate Super Single beds and 1 room with King Size beds. Hotels.com has to work more closely with the hotel with customers request. Staff was patient and tried different ways to find our booking by using our names. And since I booked 3 rooms, he managed to find our rooms/booking under 3 different names. Other than that, everything else about the hotel was great. Location was great too as it’s near shopping district. A convenience store and starbucks at hotel lobby was great too.
Stayed 2 nights in Mar 2020

8/10 Good

Rebecca

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2020

10/10 Excellent

Verified traveller

Stayed 2 nights in Dec 2019

4/10 Poor

TWTYK

Travelled with partner
Liked: Amenities
Waited for about 20 mins to check in as there was only one serving staff. No WiFi in the room,
Stayed 1 night in Dec 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019

4/10 Poor

Jen

Travelled with family and small children
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Very basic room, tv limited Channels (no suitable kids channel), no wifi provided. Situated next to stars avenue so music was blasting non stop in the afternoon and in the evening till 11pm. I can’t believe we paid $600plus RM for this. Carpark was $21rm and not included as well. Got our room at 2pm and later they call us to inform early check in applied and I need to pay. It was $5rm and the staff paid it in the end since it was his mistake but I felt it was overall poor hotel management and actually management should have waived instead of making staff pay. The only plus point is that it is linked to carpark and shopping mall. Will avoid staying again
Stayed 1 night in Nov 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Absence of signage and info counter
When we got out of Awana cable car station, there was no signage at all to give directions to the Hotel, nor information counter to provide assistance. The visitors had to manage by themselves alone.Very frustrated...
Stayed 1 night in Nov 2019