Excellent Service Suites at Times Square

Hotel with an indoor pool, steps from Berjaya Times Square

Choose dates to view prices

Where to?

Dates

July 2025

August 2025

In-room safe, desk, iron/ironing board, free cots/infant beds

Overview
Rooms
Location
Policies

Popular amenities

Spa
Breakfast available
Bar
Hot tub
Pool
Gym

Room options

All rooms

1 bed

2 beds

3+ beds

Showing 4 of 4 rooms

Premier Suite, 1 Bedroom

Highlights

Separate dining area

Separate sitting area

Air conditioning

Free cots/infant beds

Dishwasher

LCD TV

Pillow menu

Separate bedroom

61 sq m
City view
Sleeps 3
1 King Bed and 1 Single Bed

Superior Suite, 1 Bedroom

Highlights

Separate dining area

Separate sitting area

Air conditioning

Free cots/infant beds

Dishwasher

LCD TV

Pillow menu

Separate bedroom

57 sq m
City view
Sleeps 3
1 King Bed

Standard Suite, 1 Bedroom

Highlights

Separate dining area

Separate sitting area

Air conditioning

Free cots/infant beds

Dishwasher

LCD TV

Pillow menu

Separate bedroom

51 sq m
City view
Sleeps 3
1 King Bed and 1 Single Bed

Luxury Suite, 2 Bedrooms

Highlights

Separate dining area

Separate sitting area

Air conditioning

Free cots/infant beds

Kitchenette

Fridge

Dishwasher

LCD TV

99 sq m
City view
Sleeps 5
1 Queen Bed and 3 Single Beds

About the area

Jalan Imbi, Berjaya Times Square, Tower No. 1 East Wing, Kuala Lumpur, 55100

What's nearby

Berjaya Times Square - 2 min walk - 0.2 km
Jalan Alor - 3 min walk - 0.3 km
Pavilion Kuala Lumpur - 10 min walk - 0.9 km
Petronas Twin Towers - 3 min drive - 2.3 km
KLCC Park - 3 min drive - 1.9 km

Getting around

Imbi Station - 2 min walk
Kuala Lumpur Pasar Seni Station - 3 min drive
Kuala Lumpur International Airport (KUL) - 46 min drive

Restaurants

‪Taste of Asia Food Court - ‬1 min walk
‪Hometown Hainan Coffee - ‬1 min walk
‪Arab Hadramot Restaurant عرب حضرموت - ‬2 min walk
‪Berjaya Cafe @ Berjaya Times Square Hotel - ‬1 min walk
‪The Castle Restaurant - ‬5 min walk

About this property

Excellent Service Suites at Times Square

Hotel near Berjaya Times Square

Pavilion Kuala Lumpur and KLCC Park are located near Excellent Service Suites at Times Square, which provides a poolside bar, a playground and dry cleaning/laundry services. For some rest and relaxation, visit the hot tub. Free in-room WiFi is available to all guests, along with a gym and a 24-hour business centre.

You'll also enjoy perks such as:

An indoor pool and a children's pool
Buffet breakfast (surcharge), a round-trip airport shuttle (surcharge) and tour/ticket information
A front desk safe and a lift

Room features

All guest rooms at Excellent Service Suites at Times Square include comforts, such as pillow menus and air conditioning, in addition to perks, such as separate sitting areas and separate dining areas.

Other amenities include:

Sofa beds, rollaway/extra beds (surcharge) and free cots/infant beds
Bathrooms with deep-soaking baths and free toiletries
LCD TVs with satellite channels and DVD players
Separate sitting areas, separate dining areas and dishwashers

Languages

English

Similar properties

Pool
Hot tub
Breakfast included
Kitchen

includes taxes & fees

15 Jul - 16 Jul

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and transport

No on-site parking available
Return airport shuttle (surcharge)
Area shuttle (surcharge)

Food and drink

Daily buffet breakfast available 7 AM to 10:30 AM for a fee: MYR 70 for adults and MYR 70 for children
A poolside bar

Things to do

Children's pool
Gym
Hot tub
Indoor pool
Playground

Family friendly

Children's pool
DVD player
Free cot
In-room microwave
In-room sofa bed
Indoor pool
Laundry facilities
Living room
Playground
Rollaway/extra bed (surcharge)
Separate bedroom
Separate in-room dining area

Conveniences

Laundry facilities
Safe at front desk

Guest services

Dry cleaning/laundry service
Housekeeping (limited availability)
Tour and ticket assistance

Business services

24-hour business centre

Spa

Spa services

Accessibility

Lift

Room amenities

Bedroom

Bedsheets provided
Free cot
Pillow menu
Rollaway/extra bed (surcharge)
Single sofa bed

Bathroom

Deep soaking bathtub
Free toiletries
Hair dryer (on request)
Private bathroom
Separate bathtub and shower
Towels provided

Entertainment

DVD player
LCD TV with satellite channels

Food and drink

Coffee/tea maker
Cookware, dishware, and utensils
Dishwasher
Free bottled water
Hob
Microwave
Separate dining area

Air conditioning
Ceiling fan
Desk
Iron/ironing board on request
Living room
Safe
Separate sitting area

Policies

Check-in

Check-in start time: 2 PM; check-in end time: midnight

Minimum check-in age - 18

Check-out

Check-out before noon

Contactless check-out

Special check-in instructions

There is no front desk at this property

The check-in location differs from the property location; go to: [Reception, East Tower A]

Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions and key retrieval information; access will be through a private entrance

To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

If you are planning to arrive after 6 PM please contact the property in advance using the information on the booking confirmation

At check-in, guests must provide a record of full COVID-19 vaccination

COVID-19 vaccination record requirement applies to all guests aged 16 and older; guests must have received complete COVID-19 vaccination at least 14 days prior to check-in

Access methods

Key retrieval, private entrance

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome

Rollaway/extra beds are available for MYR 60 per night.

Free cots are available on request at the property

Payment types at the property

Important information

Optional extras

Fee for buffet breakfast: from approximately MYR 70 for adults and from MYR 70 for children
Rollaway bed fee: MYR 60 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards and cash

Cashless transactions are available

Safety features at this property include a smoke detector

We should mention

No pets and no service animals are allowed at this property

Property is also known as

Excellent Service Suites Times Square Hotel Kuala Lumpur

Excellent Service Suites Times Square Hotel

Excellent Service Suites Times Square Kuala Lumpur

Excellent Service Suites Times Square

Excellent Service Suites Times Square Apartment Kuala Lumpur

Excellent Service Suites Times Square Apartment

Excellent Service Suites Time

Excellent Service Suites at Times Square Hotel

Excellent Service Suites at Times Square Kuala Lumpur

Excellent Service Suites at Times Square Hotel Kuala Lumpur

Frequently asked questions

Does Excellent Service Suites at Times Square have a pool?

Yes, this property has an indoor pool and a children's pool.

Is Excellent Service Suites at Times Square pet-friendly?

No, pets are not allowed at this property.

How much is parking at Excellent Service Suites at Times Square?

This property doesn't offer parking.

What time is check-in at Excellent Service Suites at Times Square?

Check-in start time: 2 PM; check-in end time: midnight.

What time is check-out at Excellent Service Suites at Times Square?

Checkout is at noon.

Does Excellent Service Suites at Times Square provide a shuttle to the airport?

Yes, there's an airport shuttle. A per vehicle, return fee applies.

Where is Excellent Service Suites at Times Square located?

Located in Bukit Bintang, this hotel is within a 10-minute walk of Berjaya Times Square and Jalan Alor. Pavilion Kuala Lumpur and Petaling Street are also within 1 mile (2 km). Imbi Station is only a 2-minute walk and Hang Tuah Station is 5 minutes.

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Excellent Service Suites at Times Square Reviews

5.4

5.2/10

Cleanliness

5.4/10

Staff & service

5.6/10

Property conditions & facilities

2/10 Terrible

Cher, Singapore

27 Jul, 2017

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Horrible Experience.

•NOT A HOTEL! BOOK AT YOUR OWN RISK •Unclear instructions that upon arrival you would need to call the "agent" for your room. •Number stated was unreachable, forcing us to call Expedia.sg (calling back to SG = expensive) to get another contact number. •The service was unacceptable, when we got through to the number that was given to us by Expedia.sg the person was rude and had absolutely no manners asking us "so what you want me to do! " when We only asked where we should go to check in. •Pictures on Expedia are totally different from what the room actually looks like. (Yellow sheets, old dirty furniture (that looks like they would have bugs in them), dingy and dark. What was worse was that it was filled with the stale stench of cigarettes) •Was promised to check in at 2pm but was delayed and was only greeted with a unmade room at 3pm. •We cancelled our reservation upon looking at the state of the room. The room is not worth saving that extra $100-200 for comfort and service.

Stayed 3 nights in Jul 2017

8/10 Good

Bibi

21 May, 2017

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

2/10 Terrible

Verified traveller

29 Mar, 2017

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Never agin

Room was dirty sheet was dirty etc don't book here I will never

6/10 Okay

Verified traveller

22 Mar, 2017

Disliked: Cleanliness

4/10 Poor

swt

6 Mar, 2017

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

disappointed

old furniture, but the view is good.

10/10 Excellent

Topdog

27 Feb, 2017

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

가격대비 최고의 호텔

부킷빈땅에 위치하여 시내가 가깝고 잘란알로가 바로옆에 있어 좋았습니다 쇼핑몰도 같이 있어 좋았고 방도 넓고 깨끗하고 전망도 좋았습니다 아이들과 놀기에 수영장등 편의시설 또한 좋았습니다

10/10 Excellent

Verified traveller

17 Feb, 2017

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

ありがとうございます、親切に部屋の内装も教えて頂きありがとうございます。また利用したいと思います。

2/10 Terrible

Kjell

15 Jan, 2017

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Pictures fr.o.m. Boking not the same as reallity. Dirty room. Do not rent this.

6/10 Okay

향은

10 Jan, 2017

Disliked: Cleanliness, staff & service, room comfort

excellent service suit? poor service,,way poor.

서비스가 정말정말 별로였습니다. 타임스퀘어에 있어서 위치도 좋고 뷰도 좋았지만 가구나 방상태는 노후한 편입니다. 같은 건물에 서비스드 레지던스와 호텔이 같이 있는거라고 하던데, 시큐리티 아저씨도 저희한테 왜 이 레지던스로 예약을 했냐고, 모든 사람이 나갈 때마다 컴플레인한다고 하던데 저도 하게 되네요. 처음에 갔을 때 연락받아서 온 관리인이 룸키를 하나만 주고 디파짓 현금으로 내고, 이것저것 설명해주고 그런 건 다 멀쩡했는데 와이파이 이름이랑 비번을 안가르쳐줘서 전화를 했는데 그것도 잘못된 걸 가르쳐줬었고, 다시 연락했을 때는 10번을 걸어도 전화를 안받고 문자도 답장이 없어서 근 이틀동안 와이파이 없이 살았습니다. 거기다 수영장을 이용할 수 있다고 해서 갔는데 서비스레지던스 이용객을 안된다고 하더라구요. 시트도 타월도 안갈아주고 침대는 스프링이 오래되서 그런지 삐그덕거리는 걸 넘어서 스프링 뾰족한 부분이 나와 있었어요. 여튼 정말 별로였습니다.

6/10 Okay

Khoo

31 Dec, 2016

Liked: Cleanliness, property conditions & facilities

Disliked: Staff & service

Convenient

I booked a single bedroom with 1 king size bed and 1 single bed but the hotel give me a room with 2 single beds. Then they offered me with breakfast ( for 2 persons only) and a very thin matress. It is really un-comfortable for 3 adults. Really unsatisfactory.

2/10 Terrible

Verified traveller

14 Dec, 2016

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

will not stay here for the 2nd time

First experince staying a apartment instead of a hotel. very much recommended that u stay at berjaya time square hotel instead of service apartment at berjaya time square. please be prepared that there is no room service as there is no phone in the room and you have to pay for your parking fee( we paid RM36 for 1.5day) . there is a hand soap if u dun bring ur toiletries for shower (luckily i brought mine). good luck to all hv choose Excellent Suites at Times Square...its so not Excellent after all

4/10 Poor

Swizaidi, Penang

14 Nov, 2016

Disliked: Cleanliness, room comfort

Expedia customer support terrible

4/10 Poor

Min

4 Jul, 2016

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Don't be tricked, not enough bedding

Very Bad

10/10 Excellent

Verified traveller

20 Jun, 2016

Liked: Cleanliness, property conditions & facilities, room comfort

Have a great stay

Nice enviroment ! i love the mall and view of kl tower n twin tower! My agent upgrade my room to a bigger room due to some problem in that room. definitely come back again .

8/10 Good

maira, terengganu

5 Jun, 2016

Liked: Cleanliness, staff & service

nice hotel close to the shopping complex

very nice hotel,close to the shopping complex n the room very safe,silent n clean..i like the hotel

2/10 Terrible

Chieko, japan

20 May, 2016

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

ホテルと思ったら、アパートメントで、鍵で開かなくなって大変な思いを何度かした。部屋の掃除も行き届いてなく、ポットも汚くて使用不可。洗面台も、水が溜まって、なかなか流れていかず‥ 部屋の広さと、４１階でロケーションだけはよかった。次回は、泊まらない。

6/10 Okay

siew siong

10 May, 2016

6/10 Okay

atsushi

2 May, 2016

Liked: Room comfort

Disliked: Cleanliness, staff & service, property conditions & facilities

掃除がこないｗｉｆｉが部屋によって電波が届かない

6/10 Okay

wathuhewa, Melbourne

22 Apr, 2016

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Berjaya times apartments

I booked an apartment through venere for a week in march for me and my family. A change in flight plans required me to book an additional day. I called the number provided in the venere invoice and made arrangements to extend the stay by 1 day and agreed to pay extra for it. When I got to the apartment complex, the rooms were not ready. The booking agent stated that the number on the venere invoice doesn't belong to them. I had two small children with me and no place to stay. Shockingly incompetent. Eventually we were sent to our apartment, which has was old, smelly and generally dirty. The only redeeming feature was the attached mall and the location. Never again.

6/10 Okay

Kristian, Australia

20 Apr, 2016

Liked: Property conditions & facilities, room comfort

Disliked: Cleanliness

Great Location, Great View but run down and dirty!

The manager Karim went above and beyond to help us enjoy our stay - but the older room let us down a few times. The location was awesome and the hotel pool was really world class. We have a really large 2 bedroom suite with awesome views - at first we were really impressed. But in the light of day the room was very dated and dirty. It appeared to have poo on the toilet walls and cigarette ash in the corner of the bathroom. The internet didnt work! Karim tried many times to get it working or log us into other suites but we never got there. Which was a massive inconvenience. The kids were excited by the giant plasma tv - but it too didnt work and was replaced by an older box style which didnt work for the first day. The manager Karim really was a great guy who really looked after us!

2/10 Terrible

Verified traveller

15 Apr, 2016

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very bad and we gave one no interest no interest

Vary bad no service at all Too dirty no staf taxi drivers don't know it not hotel

6/10 Okay

Aisyah, Pekanbaru

13 Apr, 2016

Liked: Staff & service

Room cleanliness need to be improve

Good location, easy to get food, lots of store around. only the room cleanliness need to improve

2/10 Terrible

Shawn, Singapore

28 Mar, 2016

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Dishonest scam "hotel".

This is the worst ever stay I've had booking through hotels.com. This is not managed by the Berjaya Times Square even though some facilities are co-shared. The apartment is owned 3rd party by Dnata travel group that have an office in Times Square. I paid for 3 single beds and 1 queen bed as advertised by hotels.com. However, there were only 2 single beds and 1 queen bed. This is unacceptable as one of us had to sleep on the couch. We were only allowed to check in past 2.30pm as they had not prepared the room on time. Additionally, they did not accept card payment at all. We had to pay the full amount upfront including the deposit. We were not given any options whatsoever. This place is atrocious and no one should patronise this scam of a service.

2/10 Terrible

よしき

9 Mar, 2016

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

二度と泊まらない

部屋に備え付けてあるべきものが圧倒的に足りていない。無料のWi-Fiが使えるはずだったのに、仲介の人にいくら問い合わせてもWi-Fiの情報を教えてもらえなかった。総合的に最悪。

2/10 Terrible

crazycru, seoul

4 Feb, 2016

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

버자야호텔과 다른 시설임

버자야 호텔인줄 알고 예약을 잘못한 것을 시작으로 많은 후회가 있었음. 리셉션이 별도로 없고, 쇼핑몰 6층의 여행사 같은 곳에 어렵게 찾아가서 담당자를 한참이나 기다려서 방을 배정받았음. 왠지 불법적인 숙소같은 인상을 받아서 다시 이용할 일은 없을 것 같음. 특히 버자야 suite service 건물 1층으로 갔을 때, 아무런 구체적인 안내 또는 정보가 없어 처음 가는 사람이 당혹스러울 수 있을 것임.

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Excellent Service Suites at Times Square

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Photo gallery for Excellent Service Suites at Times Square

Reviews

Popular amenities

Room options

View all photos for Premier Suite, 1 Bedroom

Premier Suite, 1 Bedroom

Highlights

View all photos for Superior Suite, 1 Bedroom

Superior Suite, 1 Bedroom

Highlights

View all photos for Standard Suite, 1 Bedroom

Standard Suite, 1 Bedroom

Highlights

View all photos for Luxury Suite, 2 Bedrooms

Luxury Suite, 2 Bedrooms

Highlights

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About the area

What's nearby

Getting around

Restaurants

About this property

Excellent Service Suites at Times Square

Languages

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Property amenities

Internet

Parking and transport

Food and drink

Things to do

Family friendly

Conveniences

Guest services

Business services

Spa

Accessibility

Room amenities

Bedroom

Bathroom

Entertainment

Food and drink

More

Policies

Check-in

Check-out

Special check-in instructions

Access methods

Pets

Children and extra beds

Payment types at the property

Important information

Optional extras

You need to know

We should mention

Property is also known as

Frequently asked questions

Have a question?

Excellent Service Suites at Times Square Reviews

Reviews

5.2/10

5.4/10

5.6/10

Reviews

2/10 Terrible

Cher, Singapore

Horrible Experience.

Cher

8/10 Good

Bibi

Bibi

2/10 Terrible

Verified traveller

Never agin

Verified traveller