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"Beautiful hotel, service is excellent. "

"Very nice hotel"

"Great place to stay. Our only regret was that we only booked 1 night before flying home. Convenient location right next to a shopping mall and the train station. Great rooms, comfy beds and excellent facilities. "

"The property was clean and very spacious. Very close to many dining areas specifically the jalan alone. "

"Excellent "

"Great location with excellent service from front desk to housekeeping to conceige and breakfast staff especially those at the club floor . Thank you for your great service ."

"Great hotel to stay in as expected from Grand Hyatt.Breakfast was good but could be better with much more varieties.The room was spacious and clean.The lobby was abit confusing to access initially when we arrived as there were different lift access but got used to it the following day.Overall satisfied with the stay"

"Fantastic Customer Service"

"Very nice hotel. Staff are very helpful and polite. We love the location."

"Stayed for 3 nights and had a great time. Room was adequately sized and very clean. The beds and pillows were very comfortable. Service was always with smiles. Location was great! Lots of restaurants and cafes just a few steps away from the hotel. And a very short stroll into Petaling street. Will definitely stay here again if I visit KL. Thanks! "

"This is a well appointed hotel that is centrally located. The rooms were large and comfortable and the gym and swimming pool were exceptional . There were a number of restaurants and the quality of food was excellent. All in all a very positive experience and I would return. "

"The staff was excellent from the moment we walked in. Close to the trains MRT/LRT. We took them everywhere we went . Beautiful clean room and the breakfast was spectacular. "

"I recently stayed at this property for four nights, and unfortunately, it did not live up to expectations. While the location is nice, and the property itself has a lot of potential, the experience was disappointing due to a lack of basic services and communication issues. Firstly, there was no housekeeping at all during my entire stay, which was frustrating and left the room feeling neglected. This made a big difference in the overall comfort and cleanliness, which are essentials for any hotel...

"Great hotel, lovely staff"