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"Great visit! We were there with family and our stay was excellent. We were able to extend our checkout for a fee which worked out very well for us."

"Exceptional customer service, very slick shuttle service from the airport. Everything was wonderful except the only complaint is waiting over an hour for our evening meal. I understand that the staff need to eat too ( all the staff disappeared for at least 20 minutes) but as we were the only ones ordering food in the restaurant we would have appreciated being kept informed that there was going to be a delay especially as we had an early flight the next day. "

"Everything was nice"

"Beautiful old hotel in downtown Nairobi. The suite was excellent. The lounge is great. The hotel helped us get to the airport when downtown was hit with the Gen Z protests. "

"Clean room, nicely decorated. Great service. Overall good value for money given location and quallity "

"This was a good stay, the staff could not have been more welcoming or helpful. The room Was clean and comfortable, the breakfast was fabulous with a huge amount of choices. The hotel is very well positioned I would stay here again"

"The service was impressive, the hotel was clean and comfortable. The common areas and restaurant were lovely. The only area that needs a bit of updating is the gym. It's functional, but showing it's wear and tear. "

"Loved the hotel. Staff was very attentive and friendly. Had an outside hotel issue which they sorted out brilliantly. Very nice pool and gym. "

"Ibid Styles Nairobi remains a great value though the some changes are for the better - additional seating areas for the ground floor restaurant - and some are worse - enclosing all outdoor spaces that were previously open, such as the rooftop areas (why?) and even ones on the ground floor. The good: The beds are still comfortable enough though harder since I suspect they no longer use the Heavenly Mattress. The sheets are crisp and clean, the staff very attentive, the general decor of the rooms and public spaces make the hotel inviting. It appears that management does not pay attention to detail: There was water dripping from the ceiling in the main restaurant, the main floor men’s room could have someone fix fixtures, dings and bumps around the hotel, things that a walkthrough with a checklist would solve. Even though a painting and other maintenance is underway, rather than disguising materials as would be done in the rich economies, junk is easily seen on the mezzanine level. Why is a third-world standard being used? Stop letting the staff down."