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Grand Palladium Kantenah Resort & Spa All Inclusive

4.0 star property
Family-friendly fun on the beach, with 6 outdoor pools

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Grand Palladium Kantenah Resort & Spa All Inclusive

Aerial view
Couples treatment room(s), sauna, hot tub, steam room
Private beach, white sand, sun-loungers, beach umbrellas
14 restaurants, Mexican cuisine
Lobby lounge

Reviews

8.0 out of 10
Very good

Popular amenities

  • Bar
  • Hot tub
The price is S$605
includes taxes & fees
8 Feb - 9 Feb

Room options

Available filters for rooms
Showing 35 of 35 rooms

View all photos for Deluxe Garden View

Minibar, in-room safe, desk, blackout curtains

Deluxe Garden View

8.2 out of 10
Very good
(41 reviews)

Highlights

Furnished balcony
Air conditioning
Free cots/infant beds
Flat-screen TV
Renovated in 2023
Blackout curtains
Shower/bath combination
Private bathroom
  • 36.9 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

View all photos for Deluxe Triple Garden View

Minibar, in-room safe, desk, blackout curtains

Deluxe Triple Garden View

Highlights

Furnished balcony
Air conditioning
Free cots/infant beds
Flat-screen TV
Renovated in 2023
Blackout curtains
Sofa bed - double
Shower/bath combination
  • 36.9 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

View all photos for Family Selection Junior Suite Rooftop with Private Pool

Balcony view

Family Selection Junior Suite Rooftop with Private Pool

Highlights

Furnished balcony
Private pool
Private indoor hot tub
Air conditioning
Free cots/infant beds
Flat-screen TV
Renovated in 2023
Blackout curtains
  • 51 sq m
  • Sleeps 4
  • 2 Double Beds and 1 Double Sofa Bed

View all photos for Deluxe Sigle use Garden View

Minibar, in-room safe, desk, blackout curtains

Deluxe Sigle use Garden View

Highlights

Furnished balcony
Air conditioning
Free cots/infant beds
Flat-screen TV
Renovated in 2023
Blackout curtains
Sofa bed - double
Shower/bath combination
  • 36.9 sq m
  • Sleeps 1
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite Garden View

Minibar, in-room safe, desk, blackout curtains

Junior Suite Garden View

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Furnished balcony
Private hot tub
Air conditioning
Free cots/infant beds
Flat-screen TV
Renovated in 2023
Sofa bed
Separate bedroom
  • 103 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Junior Suite Garden View

Balcony view

Junior Suite Garden View

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Furnished balcony
Private pool
Private indoor hot tub
Air conditioning
Free cots/infant beds
Flat-screen TV
Renovated in 2023
Blackout curtains
  • 37 sq m
  • Sleeps 4
  • 2 Double Beds and 1 Double Sofa Bed

View all photos for Junior Suite Garden View

Minibar, in-room safe, desk, blackout curtains

Junior Suite Garden View

10.0 out of 10
Exceptional
(1 review)

Highlights

Furnished balcony
Private indoor hot tub
Air conditioning
Free cots/infant beds
Flat-screen TV
Renovated in 2023
Sofa bed
Separate bedroom
  • 37 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room Deluxe With View

Minibar, in-room safe, desk, blackout curtains

Room Deluxe With View

  • Sleeps 3
  • 1 Double Bed and 1 Single Bed

View all photos for Room Deluxe With View

Minibar, in-room safe, desk, blackout curtains

Room Deluxe With View

  • Sleeps 1
  • 1 Single Bed

View all photos for Room Deluxe With View

Minibar, in-room safe, desk, blackout curtains

Room Deluxe With View

  • Sleeps 2
  • 1 Double Bed

View all photos for Room Deluxe With View

Minibar, in-room safe, desk, blackout curtains

Room Deluxe With View

  • Sleeps 4
  • 2 Double Beds

View all photos for Room Deluxe With View

Minibar, in-room safe, desk, blackout curtains

Room Deluxe With View

  • Sleeps 3
  • 1 Single Bed and 1 Double Bed

View all photos for Suite Master With Garden View

Living area

Suite Master With Garden View

  • Sleeps 2
  • 1 King Bed OR 2 Double Beds

View all photos for Suite Junior With Garden View

Minibar, in-room safe, desk, blackout curtains

Suite Junior With Garden View

  • Sleeps 3
  • 2 Double Beds

View all photos for Suite Luxury With Pool View

Minibar, in-room safe, desk, blackout curtains

Suite Luxury With Pool View

  • Sleeps 3
  • 2 Double Beds

View all photos for Suite Premium With Pool View

Minibar, in-room safe, desk, blackout curtains

Suite Premium With Pool View

  • Sleeps 2
  • 1 King Bed OR 2 Double Beds

View all photos for Suite Master With Garden View

Living area

Suite Master With Garden View

  • Sleeps 3
  • 2 Double Beds

View all photos for Suite Premium With Pool View

Minibar, in-room safe, desk, blackout curtains

Suite Premium With Pool View

  • Sleeps 3
  • 2 Double Beds

View all photos for Suite Junior With Garden View

Minibar, in-room safe, desk, blackout curtains

Suite Junior With Garden View

  • Sleeps 2
  • 1 King Bed OR 2 Double Beds

View all photos for Suite Junior With Garden View

Minibar, in-room safe, desk, blackout curtains

Suite Junior With Garden View

  • Sleeps 4
  • 2 Double Beds

View all photos for Suite Luxury With Pool View

Minibar, in-room safe, desk, blackout curtains

Suite Luxury With Pool View

  • Sleeps 2
  • 1 King Bed OR 2 Double Beds

View all photos for Suite Luxury With Pool View

Minibar, in-room safe, desk, blackout curtains

Suite Luxury With Pool View

  • Sleeps 4
  • 2 Double Beds

View all photos for Suite Master With Garden View

Living area

Suite Master With Garden View

  • Sleeps 4
  • 2 Double Beds

View all photos for Suite Master With Garden View

Living area

Suite Master With Garden View

  • Sleeps 1
  • 1 King Bed OR 2 Double Beds

View all photos for Suite Junior With Garden View

Minibar, in-room safe, desk, blackout curtains

Suite Junior With Garden View

  • Sleeps 1
  • 1 King Bed OR 2 Double Beds

View all photos for Suite Master With Garden View

Living area

Suite Master With Garden View

  • Sleeps 3
  • 2 Double Beds

View all photos for Suite Master With Garden View

Living area

Suite Master With Garden View

  • Sleeps 4
  • 2 Double Beds

View all photos for Suite Luxury With Pool View

Minibar, in-room safe, desk, blackout curtains

Suite Luxury With Pool View

  • Sleeps 1
  • 1 King Bed OR 2 Double Beds

View all photos for Suite Junior With Garden View

Minibar, in-room safe, desk, blackout curtains

Suite Junior With Garden View

  • Sleeps 4
  • 2 Double Beds

View all photos for Suite Luxury With Pool View

Minibar, in-room safe, desk, blackout curtains

Suite Luxury With Pool View

  • Sleeps 4
  • 2 Double Beds

View all photos for Suite Junior With Garden View

Minibar, in-room safe, desk, blackout curtains

Suite Junior With Garden View

  • Sleeps 3
  • 2 Double Beds

View all photos for Suite Premium With Pool View

Minibar, in-room safe, desk, blackout curtains

Suite Premium With Pool View

  • Sleeps 1
  • 1 King Bed OR 2 Double Beds

View all photos for Suite Premium With Pool View

Minibar, in-room safe, desk, blackout curtains

Suite Premium With Pool View

  • Sleeps 3
  • 2 Double Beds

Suite Premium With Pool View

  • Sleeps 4
  • 2 Double Beds

View all photos for Suite Luxury With Pool View

Minibar, in-room safe, desk, blackout curtains

Suite Luxury With Pool View

  • Sleeps 3
  • 2 Double Beds

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About the area

Map
Carretera Chetumal, Puerto Juarez KM 256-100, Kantenah, QROO, 77710

What's nearby

  • Cenote Azul - 7 min drive
  • Akumal Beach - 10 min drive
  • Yal-ku Lagoon - 14 min drive
  • Half Moon Bay - 16 min drive
  • Xel-Há Park - 17 min drive

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 67 min drive

Restaurants

  • ‪Xtra Time Sports Bar - ‬1 min walk
  • ‪Guacamayas Bar - ‬5 min drive
  • ‪Mezcal Lobby Bar - ‬8 min drive
  • ‪Beach Bbq - ‬5 min drive
  • ‪Lobby Bar White Sand - ‬6 min walk

About this property

Grand Palladium Kantenah Resort & Spa All Inclusive

Upscale all-inclusive property refurbished in 2023 and located near Puerto Aventuras Marina
Located close to Akumal Beach, Grand Palladium Kantenah Resort & Spa All Inclusive provides a free breakfast buffet, 2 swim-up bars and a beach bar. With a private beach, beach massages and sunloungers, this property is the perfect place to soak up some sun. Treat yourself to a deep-tissue massage, hydrotherapy or aromatherapy at Zentropia, the on-site spa. Be sure to enjoy a meal at any of the 14 on-site restaurants, which feature Mexican cuisine and more. The gym offers fitness classes and Pilates classes; other things to do include windsurfing, archery and racquetball/squash. In addition to a poolside bar and a terrace, guests can connect to free in-room WiFi.
Other perks include:
  • 6 outdoor pools and a children's pool, with a waterslide, 2 swim-up bars and sunloungers
  • Free self-parking
  • Tennis courts, express check-in and babysitting (surcharge)
  • Games, tour/ticket information and wedding services
  • Guest reviews say great things about the helpful staff
Room features
All 252 rooms boast comforts such as furnished balconies and air conditioning, in addition to thoughtful touches such as free WiFi and safes.
Extra conveniences in all rooms include:
  • Bathrooms with Jetted bath and rainfall showers
  • 32-inch flat-screen TVs with premium channels
  • Wardrobes/cupboards, free infant beds and coffee/tea makers

All-inclusive details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks and beverages included
Room service during certain hours
In-room minibar (some restrictions)
Dining and beverage availability limited at one or more venues

Activities and facilities/equipment

All non-motorised water sports, land activities and use of recreational facilities and equipment are included.

Water activities

Kayaking
Snorkelling
Windsurfing

Land activities

Fitness facilities
Miniature golf
Football
Tennis
Volleyball

Lessons/classes/games

Aerobics
Language
Water fitness

Entertainment

On-site entertainment and activities
Theme parties

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:00 AM
  • 14 restaurants
  • 2 swim-up bars
  • A bar/lounge
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • El Dorado
  • La Adelita
  • La Lola
  • Portofino
  • Sumptuori

Things to do

  • 5 spa tubs
  • 6 outdoor pools
  • Arcade/game room
  • Archery
  • Basketball
  • Beach volleyball
  • Billiards/pool table
  • Boat tours
  • Children's club
  • Children's pool
  • Evening entertainment
  • Fitness classes
  • Full-service spa
  • Games
  • Gym
  • Kayaking
  • Mini golf
  • Pilates classes
  • Playground
  • Racquetball/squash
  • Sauna
  • Scuba diving
  • Segway rentals/tours
  • Shopping
  • Steam room
  • Tennis
  • Waterslide
  • Windsurfing
  • Yoga classes

Family friendly

  • 6 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Children's club
  • Children's games
  • Children's pool
  • Free cot
  • Laundry facilities
  • Lifeguards on site
  • Mini golf
  • Playground
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Conference centre
  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On a private beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 16 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Sauna
  • Spa open daily
  • Spa tub
  • Sports massages
  • Steam room
  • Thai massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways
  • No lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Jetted bathtub
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with premium cable channels
  • IPod dock
  • Pay films

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Limited room service
  • Minibar

More

  • Air conditioning
  • Desk
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
1 child, up to the age of 2 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available.
Free cots are available on request at the property

Payment types at the property

Important information

Optional extras

  • Facilities fee: USD 35 per person, per day and includes use of: sauna; spa tub

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a security system

We should mention

This property does not have any lifts
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
Guests under 18 years old are not allowed in the spa

Property is also known as

Grand Palladium Kantenah Solidaridad
Grand Palladium Kantenah Resort All Inclusive
Kantenah Grand Palladium
Grand Palladium Kantenah
Grand Palladium Kantenah All Inclusive
Grand Palladium Kantenah Resort & Spa All Inclusive Kantenah

Frequently asked questions

Does Grand Palladium Kantenah Resort & Spa All Inclusive have a pool?

Yes, this property has 6 outdoor pools and a children's pool.

How much does it cost to stay at Grand Palladium Kantenah Resort & Spa All Inclusive?

As of 20 Jan,2025, prices found for a 1-night stay for 2 adults at Grand Palladium Kantenah Resort & Spa All Inclusive on 8 Feb,2025 start from S$604.75, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Grand Palladium Kantenah Resort & Spa All Inclusive pet-friendly?

No, only service animals are welcome at the property.

How much is parking at Grand Palladium Kantenah Resort & Spa All Inclusive?

Self-parking is free at this property.

What time is check-in at Grand Palladium Kantenah Resort & Spa All Inclusive?

Check-in start time: 3 PM; check-in end time: midnight.

What time is check-out at Grand Palladium Kantenah Resort & Spa All Inclusive?

Checkout is at noon.

Are there all-inclusive benefits at Grand Palladium Kantenah Resort & Spa All Inclusive?

Yes, the property is all-inclusive. All food and drinks are included, and activities include windsurfing, snorkelling, kayaking and more.

Where is Grand Palladium Kantenah Resort & Spa All Inclusive located?

This Kantenah property is on the beach, 6.6 mi (10.6 km) from Puerto Aventuras Marina, and within 16 mi (25 km) of Akumal Beach and Xel-Há Park.

Grand Palladium Kantenah Resort & Spa All Inclusive Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 430 out of 1002 reviews" "
Rating 8 - Good. 300 out of 1002 reviews" "
Rating 6 - Okay. 135 out of 1002 reviews" "
Rating 4 - Poor. 72 out of 1002 reviews" "
Rating 2 - Terrible. 65 out of 1002 reviews" "

8.6/10

Cleanliness

8.2/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Vladimir

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The landscape are so beautifull. I don't like the long lines to the buffets, didn't fix the problems inside the room, evening time bad trolley transport.
Stayed 4 nights in Jan 2025

10/10 Excellent

Dennis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Dec 2024

10/10 Excellent

José

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Dec 2024

6/10 Okay

James

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Waiting for golf carts was not very convenient. Took 3 days to get face cloths. Issues with arm bands not working. Pool and pool bar closes too early. Inconvenient always needing reservations for the restaurants. Property was clean and semi updated.
Stayed 9 nights in Dec 2024

10/10 Excellent

Jodine Hutchinson

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Grand Palladium- Family selection was a slice of Heaven. The family and I went to celebrate Christmas in Mexico and we enjoyed every bit of it. We had a villa with a beach front view. It was very spacious and modern. The kids had their own bathroom- that was a plus. We had our own Jacuzzi on our balcony. The beach was clean and had enough chairs with warm clean towels. The Caribbean Sea did not disappoint- beautiful blue/green water with clean white sand. We went to the beach everyday. We had access to the pools from all 4 Palladium resorts and the restaurants from all 4 resorts. The water park was a big hit with my 12 year old son. The grounds were immaculate and the staff were very attentive, polite and professional. The flamingos put on an amazing show for us. House keeping went above and beyond to make our stay special- we appreciate the little notes and special gifts left under our pillows. This was our first time in Mexico and we will be back and will definitely stay at this resort again. I highly recommend for families with young kids and/or teens.
Stayed 4 nights in Dec 2024

10/10 Excellent

Michelle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were amazing in making our stay a great experience. Our butler Abraham was exceptionally.
Stayed 5 nights in Dec 2024

8/10 Good

MIcheala

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have stayed at a few other all-inclusives in the same area. We stayed Family Selection Beach Side Swim up which was by far the best room we have stayed in. Would highly recommend this room! The cleanliness was at the resort was great!! Way to go cleaning crew!! ⭐️ 🙌 As with all all-inclusives that we have stayed at, it's super frustrating trying to get dinner reservations. At this resort if you are in family selection, the butlers assisted with getting the dinner reservations making that part much BETTER than other resorts we have stayed at. I will say it still is frustrating to then get to the restaurant and see it's not full and they could seat more people. Spa was nice. Hydrotherapy was not impressive compared to other resorts. Massage/Facial was fabulous! The staff are what make the place special. We had amazing butlers, Abraham, Emmanuel, and Luis. Eduardo at the Family Selection desk was exceptionally helpful when I was upgrading. The security guy in the Family Selection Area was awesome and the tram driver who transported us many times all great people! Service work is not for the faint of heart and your work does not go unnoticed, thank you all so much for showing up and going above and beyond. ⭐️
Stayed 5 nights in Dec 2024

8/10 Good

Tatyana

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really liked surroundings, nature, animals(monkeys, flamingos), property is renovated and is in a very good condition (rooms and other common areas). Beach is beautiful, and there are a lot of fishes if you like to snorkel. Drawback was line to eat, every single day to enter a buffet it was anywhere from 10-20 minutes in line(we also tried different times but that didn’t help). Also, entertainment start time was 10 pm and 11 pm, and while we really wanted to attend all shows, our 7 year old would just pass out by that time, in our opinion it was a little too late. We were at this resort for a week and there was no food rotation at this buffet compared to other resorts we have visited in Mexico. While food quality and taste was very good, it was exactly the same food every day. If you go to the beach after 10 am there are no sun-bed chairs available, many people either went to the beach to put their towels on chairs early am and then went to breakfast or ended up sunbathing on the sand laying on their towels.
Stayed 7 nights in Dec 2024

8/10 Good

Petr

Stayed 2 nights in Dec 2024

6/10 Okay

Janice

Travelled with family and small children
Disliked: Staff & service
Came for a wedding. Was shocked at how subpar this resort was for the money it cost, and star rating it has. The food at the buffet was literally the exact same every day, every meal. On top of that, it wasn’t good, and was never hot either. The staff are mostly very unfriendly. The grounds/activities/pools were very average, nothing great. Someone came to “clean” our room every day, but the only thing they did was make beds (which is the least necessary cleaning service we needed). Our counters didn’t get wiped/cleaned once during our one week stay, and ended up with a bunch of bugs attracted to the drink rings left on them. The entertainment was practically non-existent. The only one good thing we have to say about this resort is that the kids club was great. Lots of staff, and did lots of great activities with the kids throughout the day. Overall, we felt very ripped off for what we paid. We paid almost half the price to go to Grand Sirenis next door, and even though it is only a 4 star, it looks and feels far more like a 5 star than Palladium. Food, staff, grounds, activities, entertainment, housekeeping -all of it is exponentially better at GS, and way more on offer too. Would never recommend Grand Palladium to anyone.
Stayed 6 nights in Nov 2024

2/10 Terrible

Yolanda

Travelled with family, Travelled with group
Disliked: Staff & service, amenities, property conditions & facilities
Stayed 5 nights in Nov 2024

10/10 Excellent

Brooke

Liked: Staff & service, property conditions & facilities
It was difficult to know what was included in our package. We travelled with a group who each booked individually and we didn’t all have access to the same areas and services. wood be easier if all guests were treated equally
Stayed 7 nights in Dec 2024

10/10 Excellent

Erik Alexander

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 10 nights in Nov 2024

10/10 Excellent

Kaylee

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Dec 2024

10/10 Excellent

Sandra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was super nice The beach was so clean and pretty Great service everywhere
Stayed 8 nights in Nov 2024

4/10 Poor

Zorka Vukicevic

Liked: Cleanliness
Disliked: Staff & service
Stayed 5 nights in Nov 2024

2/10 Terrible

Roberto c, riverside

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Service was horrible Had to speak to managers multiple times for the amount of money paid it wasn’t worth it We had sheets that were dirty same with towels and blanket
Stayed 6 nights in Nov 2024

2/10 Terrible

Juan

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This was one of the worst stays/experiences I have ever had. The service was terrible, the food was terrible and the resort lacked any cleanliness expected of something this expensive. From the moment we arrived we experienced issues with our room and setting up the weeks agenda seemed like a far too complex task for the concierge, I had to be begging daily for reservations to their available restaurants and still they were never able to accommodate the amount of people in my party. Everyone in my family got sick and some people got both food positing and a flu. It was issue after issue that ate away at our hopeful optimism for an enjoyable stay. The employees seemed miserable and some even confrontational when asking for basic amenities. I would not recommend this place and hope that this review prevents others from having the same experience.
Stayed 6 nights in Nov 2024

10/10 Excellent

Kyle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Nov 2024

6/10 Okay

Guy

Travelled with family
Liked: Cleanliness, staff & service, amenities
Did not like how spread out everything at the resort was. My watch would record a .30 - .75 mile walk everytime I would walk to a location on the property. They did have golf cart type transportation but sometimes it was quicker to walk. I also hate that there is so much extras that they want you to pay for at an "All Inclusive" resort.
Stayed 7 nights in Nov 2024

2/10 Terrible

Brittany

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Nov 2024

10/10 Excellent

Diana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2024

10/10 Excellent

Alina

Travelled with family and small children, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always love staying here. The beach was cleaner than I have ever seen it! Unfortunately we did get some bad weather due to the tail end of the storm, but it was still an excellent time. Lots to do, and perfect for kids! The new rooms at Kantenah were great. Although we booked a king room and were put in a room with 2 doubles, but we made jt work.
Stayed 7 nights in Oct 2024

10/10 Excellent

Abby

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Oct 2024

8/10 Good

Alexander

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pretty great resort with plenty to do as well as many different dining options
Stayed 4 nights in Oct 2024